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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I ordered a JBL Soundbar 5.1 from Amazon and waited over 2 weeks before they finally told me the shipment was likely lost. After I cancelled that order, I came back to Crutchfield... the webpage I used to research what surround sound system I wanted in the first place. I ordered the JBL Soundbar 5.1 on a Wednesday morning and it was delivered that Friday afternoon! The surround sound was ridiculously simple to set-up, even including the bluetooth connection to my cell phone. I'm overly pleased with my Crutchfield purchase!
Fast delivery and well packaged. Better than expected product and service. Easy installation with instructions emailed.
Ordered the two Escort accessories and got them both within two days. Easy breezy transaction. Thanks Crutchfield!
I ordered this sony headunit using the suggested list for my 04 tahoe provided by crutchfield and reviews of different products and I paid for the prewiring. My son put the unit in and he said it was a breeze and really appreciated having the harness prewired. The unit sounds good so far with my Bose system. It's only been since Saturday but so far so good. I'll update my review if anything changes my opinion. I would recommend this unit and buying from Crutchfield and the prewired harness.
Although I'm not fond of having to register with this site for my review to be viewable... I would much rather do it within the crutchfield website but couldn't find out how.
Awesome, Simple, Easy, So many Choices and Lots of Information, Super Quick Shipping.
I will use Crutchfield again for any electronic purchases in the future.
Purchased 2 Auralex pads for my 350 watt Klipsch subs, what a difference, subs sound much cleaner and thump with more authority. Would highly recommend if you have subs + hardwood floors!
Great customer service with very polite and knowledgeable staff! Have been doing business with Crutchfield for many years and will continue to do so.
Ordered a new receiver, sub and center channel just before christmas. Couldn't have went smoother, will order there again for any of my needs.
Ordered a Pioneer AVH-1500 NEX, and install hardware. Crutchfield had the best price after extensive shopping. Packaging was good and installation hardware was spot on. I could not ask for a better shopping experience.
I ordered a Harmon Kardon 2 channel receiver and was surprised to receive it the next day with the free regular ground shipping(to Pennsylvania). The price I paid was at least $100 less than the other stores advertised.
My SVS SB-3000 subwoofer arrived on schedule and in perfect condition. I am very happy with Crutchfield and would have given them five stars except for one thing. They did not require my signature upon delivery, so my $1000 subwoofer sat outside, in my driveway, until I saw that it was there. It could easily have been stolen. If it had been raining, it would have been soaked. If there had been freezing rain, it could have slid down my driveway into the street.
The speakers mount brackets for my 2018 civic sport hatchback didn't fit how is supposed to, the speakers screws don't line up, the brackets separate from door frame and the screws are to long.
I cannot day enough great things about this experience. Thank you for making me feel like my purchase was the most important one! The follow up email. The instructional installation link was awesome! Great experience and will definitely be back!
Crutchfield had just what I needed at an extremely affordable price. I really don't look anywhere else for Audio/Visual Products. Go on line, half dozen mouse clicks and boom, it shows up on the front porch 2 days later.
Pros: I love the website and how it sorts speaker options that fit with your car. The website is snappy, the comparisons are done well, and when you order from them you get free adapters and brackets to fit your new speakers to your car. Overall I was very satisfied.
A Big Con: However, the brackets I received did not actually fit my 2013 Civic Sedan and forced me to spend more time on my car to put in the speakers than I preferred. I did not notice that the brackets given to me were not correct until I spent hours getting upset because the mounting process was a pain. I ended up cutting the old speakers out the the old brackets and using those ones which turned out to be an easy process but it could have been avoided if I had the correct brackets for my car given to me by Crutchfield in the first place. Luckily the brackets are free, but if you offer free brackets they probably should fit the customer's car. Honestly, it is not all Crutchfield's fault because I should have read the label on the bracket packaging, but I was super excited for my new car speakers and they turned out to be really nice too so whatever. MAKE SURE YOU READ FIRST!
I ordered a universal remote from Crutchfield. I called Crutchfield support to help me set up my remote. I got to a person very quickly and he helped me configure my universal remote to work with my TV, Apple TV, Digital Receiver, and DVD player. Very helpful. Will definitely purchase from them again.
I loved how everything you need for DYI is included. I'm so satisfied that I bought another stereo for my daughters car. And also fast shipping and free.
- Can't beat the price!
- The removal instructions were great. I would have taken much longer to figure it out on my own. (The RetroSound Santa Fe factory install instructions were a little more shaky, but that was not a Crutchfield issue.)
- Suggest offering wiring harness splice kit when selling the RetroSound radio. The factory connectors are great, but you still have to connect the specific factory conversion to the generic radio connector.
- I intended to get a pair of speakers for the dash in the 1988 Chevy C3 truck. I bought a pair of RockfordFosgate R1,5" speakers, but the magnet was too big to fit in the whole. I had to buy a pair of Pioneer 4" x 6" to match the original hole and mounting. It would have saved me time and money if the website gave a better, precise selection for the application that I was looking for.
The price on the stereo was excellent, the wiring harness and dash kit were included. I just couldn't beat the service I received.
I've ordered just in the past 2-3 months, a receiver, speakers, and a subwoofer (each component inspired me to upgrade, ha) from Crutchfield and the process could not be easier. And the price of each product was very competitive. You can't go wrong with Crutchfield.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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