On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...
First I only ordered the connectors another persons recommendation. The connectors were fine and arrived only one day later than started. I installed them but had trouble with (I guess it is also TP) the remote to run the steering wheel. After several attempts I called Crutchfield. We tried a couple of things and I was shipped a replacement connector. (This also arrived a day later than told).
I hooked up the new one and it did not work. I was told that it was my issue if the new part did not solve the problem. It did not and the higher price that I paid for the steeling wheel to work is just lost.
While the parts seemed to arrive in good order I do not think that I was truly helped. If you by from them it might be different but the price is a little higher. All discounts are based on getting all parts from them so in the long run it will cost more if you do not use them for everything.
Crutchfield has ALWAYS treated me right with great service, fast shipping and fair prices. I have bought from them for years and plan to continue buying from them.
I like the fact that finally I bought Canon IVY CLIQ+ here. It is a great product. I absolutely like the design and it works so well
Every purchase from Crutchfield is easy. Decisions are made easy with their car selector tool, and shipping is fast.
The folks running this company are most reliable, with an impeccable, US located customer service. The product they sell are the best in the industry (e.g., JL Audio, Focal, NAD), and they also try to implement environmental measures like using bio-degradable chips in their packaging.
I cannot recommend them enough.
I have been buying from Crutchfield since the 70's and the information before buying and clear directions help a great deal in getting my radios and speakers installed. The help with the other parts needed was critical.
Thank you
Otis provided various alternatives when I was seeking to buy a high-end digital storage device and amp to be used with PSB Infinity speakers I had purchased many years ago from Crutchfield's. He was very knowledgaable and laid out the pros and cons of various models and guided me. No pressure to buy.
Knowledgeable and straight to the point only sold me what I needed and give me solutions for addressing some of the issues of putting ceiling speakers in a drop ceiling that are inexpensive.
The team here was very kind, and took time to call me directly about my order for clarification on some of the details. They were quick to respond and kind, and my order came on time as expected.
Heh best part was them doing the wiring! Got my new stereo installed in no time at all with the directions they sent! Thanks!
Bought a harness for my expedition not knowing it had an $175 accessory that it needed to be functional. Waste of money and they won't return my money.
I recently move to a new house and I was wondering how to get my music all over the house. I looked at a few options online and then remembered Crutchfield and the fact that they know theirs products ans pride themselves on knowing their products. Long story short, I ended up buying Sonos products for a few rooms (not cheap but well worth it). I had an hesitation on one product but the crutchfield advisor told me it was not going to do what I want. I was not sure and called Sonos to see what response I would get... the Sonos advisor told me it would so I bought that particular product. I actually had to return that product as Crutchfiled was in fact correct! Return with crutch filed was super easy and they credited my purchase back.
Really really like that company!
Just purchased a 6" kicker compRT sub from the scratch and dent section. And I'm very satisfied with my purchase. I'm so satisfied that I've already put in another 6" kicker compRT. That little thing pack a punch to my liking
I own a towing business, so I spend normally 12-18 hrs a day in my truck. I'm also a huge "music nerd", so I'm not a fan of the radio. I purchased a media receiver head unit with Apple CarPlay & it's the best "tool" I've purchased to date. Prices were great, shipping was fast & easy, what more could you ask for? I already have 3 or 4 friends in the process of ordering the same setup I bought. I would & have recommended buying from Crutchfield for all your stereo needs!
The first time I ordered from Crutchfield was in the 80's. It has been a great experience every time. Their customer support and installation instructions are excellent. I highly recommend them to anyone who chooses to do their own installations. Navigating their products on the website is easy and informative. They offer Ready Harness where they splice the wiring for you for $25. Worth every penny. I've done installations where I had to do all the splicing myself and it's very time consuming, not to mention the possibility of making a mistake. I highly recommend this service. Thank you Crutchfield for keeping up the good work!
Installation went smooth, well worth the extra for the ready to go wiring harness and dash tools to remove the trim.
Best price and fast shipping. Was looking for a single din am/fm/cd/bt with color changing capability and triple preouts with decent output voltage. Crutchfields menu helped me make the decision. Have a 1970 Monte Carlo forest green and have gone with green led lights inside and out and the deck I chose helped me keep with the green theme since the factory backlight on the cluster is green. Thank you crutchfield.
Fast delivery great buy great detail on installation, never used before but will use them for all audio video needs in the future.
Speakers purchased. Always prompt delivery and good value. Always check here first before buying electronics
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account