Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Crutchfield

Crutchfield

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Crutchfield?
grey stargrey stargrey stargrey stargrey star

Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

We monitor reviews for authenticity

Massachusetts
1 review
1 helpful vote
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

All in my title. Quite pleased with the service and products from Crutchfiled. Easy to do business with and quite responsive.

Date of experience: March 27, 2020
Georgia
2 reviews
1 helpful vote
Follow chris c.
Unfollow chris c.
Share Review
Report Review

Awesome as always...
March 26, 2020

Top notch as always, I love dealing with this place. Always on time, perfect order and customer service the same.

Date of experience: March 26, 2020
Florida
1 review
1 helpful vote
Follow Harry K.
Unfollow Harry K.
Share Review
Report Review

Great service
March 23, 2020

There are few if any on line business that have or want to give the service that you can get from Crutchfield! The advisers are the best and their guidance is super. If there is a better place to buy electronics I do not no of it and would not use it do to my loyalty to Crutchfield.

Date of experience: March 23, 2020
Massachusetts
1 review
1 helpful vote
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Best service and products you far! It doesn't get any better than this!
If you value quality and expertise you have come to the right place!

Date of experience: March 23, 2020
Utah
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

I bought these for my sons 2012 Toyota Tundra. I thought he needed them for the front but it turned out he needed them for the back. He said no problem he could make it work with a few modifications. He liked them so much after driving around for one day that he is now ordering another.

Date of experience: March 22, 2020
Nebraska
1 review
1 helpful vote
Follow JAMES O.
Unfollow JAMES O.
Share Review
Report Review

I used to order from Crutchfield when I was young and always was satisfied. Now my Granddaughter needed something for her car so I went on line and found it even easier than when I had to order from a paper flyer

Date of experience: March 21, 2020
Oregon
1 review
1 helpful vote
Follow Vincent Z.
Unfollow Vincent Z.
Share Review
Report Review

I've bought multiple different products from Crutchfield over many years. Every time the product was exactly what I wanted and delivered promptly. Information on website and staff is top notch. This won't be my last purchase from Crutchfield.

Date of experience: March 21, 2020
New Jersey
1 review
1 helpful vote
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

Always awesome
March 21, 2020

Great product info online. Fast shipping. Excellent customer support. Kara was great. You can always count on Crutchfield for top quality products and service.

Date of experience: March 21, 2020
California
1 review
1 helpful vote
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Great Service
March 20, 2020

Very happy with my recent order, and Crutchfield offered much better selection at a better price than anywhere else I checked. Very easy to order, and everything arrived quickly.

Date of experience: March 19, 2020
West Virginia
1 review
1 helpful vote
Follow Duane D.
Unfollow Duane D.
Share Review
Report Review

Great price, customer service, and speedy shipping. They offer a lot of great products as well. Have bought many products from them and will continue to do so.

Date of experience: March 19, 2020
California
1 review
1 helpful vote
Follow Rand R.
Unfollow Rand R.
Share Review
Report Review

You can't EVER say that Crutchfield doesn't take care of their customers, because their approach to customer service is a thing of beauty... now, if we can get the prices a little lower, that'd be great, but I say that knowing that you gotta pay for such service sometimes

Date of experience: March 18, 2020
North Dakota
1 review
2 helpful votes
Follow Glenn S.
Unfollow Glenn S.
Share Review
Report Review

I have purchased many items from Crutchfield for many, many years. Prices, delivery and customer service has always been great. To date, I only have positive comments for Crutchfield. Hopefully they keep business as it is and as the past.

Date of experience: March 18, 2020
North Carolina
1 review
1 helpful vote
Follow Tony G.
Unfollow Tony G.
Share Review
Report Review

Best replacement for my car radio was recommended by Ember. She followed up on my order and it was shipped the same day. I was able to install the radio 3 days after I ordered it. That is as good as service can possibly get. I have purchased items before and have never been disappointed with the product or service.

Date of experience: March 18, 2020
New York
1 review
1 helpful vote
Follow Devin N.
Unfollow Devin N.
Share Review
Report Review

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

Date of experience: March 18, 2020
New York
1 review
0 helpful votes
Follow Lilly Z.
Unfollow Lilly Z.
Share Review
Report Review

These Kicker speakers were exactly what I needed for my car! They made sure that the speakers I picked out and wanted fit my car without having to adjust or change the layout of my car. Overall, great sound and excellent service!

Date of experience: March 16, 2020
Indiana
1 review
0 helpful votes
Follow Steve O.
Unfollow Steve O.
Share Review
Report Review

Great Service
March 16, 2020

The website is well organized and easy to use. The better quality products are being offered at a fair price. The fast shipping allows you to get your product in a timely manner.

Date of experience: March 16, 2020
Virginia
1 review
0 helpful votes
Follow Bill T.
Unfollow Bill T.
Share Review
Report Review

Walkman Set-up
March 16, 2020

Gage Passantino did a great job guiding me through the set up.
The Sony Walkman instructions are terrible.
Thanks Gage!

Date of experience: March 16, 2020
California
1 review
0 helpful votes
Follow raymon e.
Unfollow raymon e.
Share Review
Report Review

Have dealt with Crutchfield many years. Talked to Harley wanted to buy the Morel Maximo she had knowledge of the speakers. Installed them this weekend wow what a difference. Thank you Harley for your input. As always Crutchfield never disappoints they are top notch

Date of experience: March 16, 2020
Ohio
1 review
0 helpful votes
Follow Patrick F.
Unfollow Patrick F.
Share Review
Report Review

Home audio components
March 16, 2020

Crutchfield has an incredible selection of high quality home audio components. Exactly what I needed to finish my home entertainment system.

Date of experience: March 16, 2020
Germany
1 review
0 helpful votes
Follow Manuel M.
Unfollow Manuel M.
Share Review
Report Review

Customer
March 15, 2020

I order some kick panels and I still don't know what's going on with the order status. Very disappointed that I have no information on when I'm receiving my order. Will never buy again from them at all.or will I recommend customers to buy from them.

Date of experience: March 15, 2020