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CruiseDirect

3.3

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CruiseDirect Reviews Summary

CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
6
returns
7
quality
11

We monitor reviews for authenticity

Bermuda
1 review
3 helpful votes
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Hans Vega Rocks!
June 6, 2019

Extremely pleasant, prompt and efficient service. Thank you Hans! Our family is looking forward to our summer cruise vacation.

Date of experience: June 5, 2019
Egypt
1 review
0 helpful votes
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Just finished a quick & smooth booking through mr. Hans vega. Thank you very much sir & wish you a great future>

Date of experience: May 30, 2019
Sweden
1 review
2 helpful votes
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Always book here
May 24, 2019

+ Immediate help on the chat. Helpful and nice agents.
+ Competative pricing
- That you have to fill out an e-mail address, when you just want to check a price

Have used CruiseDirect a couple of times, and will definitely do it again.

Date of experience: May 23, 2019
Turkiye
1 review
0 helpful votes
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I got all my questions answered thoroughly. This is our first cruise reservation and got great experience.

Date of experience: May 16, 2019
California
1 review
1 helpful vote
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Texted with Hans Vega on the site about how I couldn't make my cruise and he helped me every step of the way. Could not have asked for better customer support. This guy seriously deserves a raise for the amount of effort he put in to helping me out. 10/10

Date of experience: May 10, 2019
AE
1 review
0 helpful votes
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Its is great and really the online chat is so great and they tell you every details that you need to know the staff are so patience and friendly and they answer all your questions in such a professional friendly way
Really thanks to them

Date of experience: May 9, 2019
New Hampshire
1 review
1 helpful vote
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Cruise Direct is the best value for your money. They are always there to answer questions.
Eugene Marc Henry was the best agent i have had the pleasure dealing with. Do not book with any other company or agent, you will be disappointed.

Date of experience: May 8, 2019
California
1 review
0 helpful votes
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Hans Vega is the best agent, hands down! Very knowledgeable, consistent, accurate, ethical, professional, and caring.

Date of experience: May 7, 2019
North Carolina
1 review
1 helpful vote
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5 star
April 30, 2019

They answered all my questions and were right on it to correct the problem. I will definitely Boos with them again. Best prices too

Date of experience: April 30, 2019
Germany
1 review
0 helpful votes
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Received a very speedy and knowledgeable service from Hans when making my booking. Was offered alternatives which was helpful. This was done via the on-line chat facility and was just great! Thanks for your help Hans:-)

Date of experience: April 27, 2019
Israel
1 review
2 helpful votes
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I had very successful experience with the service i got from your company. I would like to mention mr. Jose rodriguez for an excellent service... thank you very much

Date of experience: April 14, 2019
California
1 review
2 helpful votes
Follow Zoe W.
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This company purposely not notifying me for the final payment so my
Reservation was cancelled. I then call the Cruise company and was told
The agent was never requested to reactivate my booking. Thats because
With they make more money by doing a new reservation and let you lose
The deposit. They do this on purpose and lied to the customer that the
Reservaton is cancelled and cannot be reactivated. Stay away. Completely
Illegit business to deal with.

Date of experience: April 12, 2019
John M. — CruiseDirect Rep
over a year old

Zoe,
I am so sorry to hear that your booking was canceled! Our system sends out 2 automated emails and then an agent calls and emails the guest prior to a booking canceling due to nonpayment so I would like to review this and see what I can do to help you here. I can assure you we never want to lose a booking so we would not intentionally let a booking cancel. If you do lose your deposit, the cruise line is the one that keeps that money, so there is no motivation for us to try and trick you into losing money. Can you please reach out to me at [email protected] so I can find out what happened to your automated emails and try to work my magic to get the booking reinstated? I really want to get this resolved for you but I need more information to do so.
Cheers,
Meghan Martin
Cruise Concierge Manager

Curacao
1 review
0 helpful votes
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Im very happy with the service of Vega Hanst he help me so good he find out my problem he was super helpful good job Hanst

Date of experience: April 11, 2019
District of Columbia
1 review
0 helpful votes
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Assistance from Jose Flores was top-notch. Very knowledgeable. Easy to chat with and resourceful... All my questions were answered clearly and precisely... I'm excited to sail with this Company..

Date of experience: April 3, 2019
Barbados
1 review
1 helpful vote
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Great service
April 1, 2019

Had a question regarding payment of my cruise. Hans Vega was there to assist. He was prompt, courteous and very helpful. I would recommend cruise direct to anyone booking a cruise.

Date of experience: March 31, 2019
Connecticut
1 review
4 helpful votes
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Great customer service. Worked through a difficult booking without any problems. Knowledgeable and competent! Great service. Glad we booked through cruise direct. Special thanks to Jose Flores. Great Job.

Date of experience: March 26, 2019
RU
1 review
1 helpful vote
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This consultant can decide different problems. She is the only one of the team consisting of 5 people who decided to add an extra person to my cabin!

Thank you for HER!
ANA RAMIREZ - THE BEST

Date of experience: March 26, 2019
Kenya
1 review
3 helpful votes
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Personalized service
March 26, 2019

I highly recommend Cruise direct for superb service, Eugene is very helpful. I had booked a trip but had to add more guests in my group and got it done easily.

Date of experience: March 25, 2019
Canada
1 review
2 helpful votes
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Superb assistance
March 23, 2019

Mark Henry was fantastic... He went out of his way to help me find what we wanted. He was polite, helpful, knowledgable and fun to talk to. Thank you

Date of experience: March 22, 2019
Hawaii
1 review
1 helpful vote
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Amazing Service!
March 22, 2019

Jeremae Doon was so helpful today with booking a honeymoon experience for my Fiance' and I. She had amazing communication on chat and over the phone. She also looked for the best rate and explained in specific detail all what we would get with our services!

Mahalo and Aloha from Hawaii!

Daniel

Date of experience: March 21, 2019

From the business

Cruise Direct offers cruise deals and vacation packages.


cruisedirect.com
Morristown, NJ, United States