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Honestly, the content is great, but just like everyone else on here, the site and app is extremely flawed and as opposite to user-friendly as possible. It always lags, which defeats the purpose of paying for a high-quality streaming service. I had even given it 3 tries, and each time I've concluded that it was a complete waste of money. I've cancelled for the last time. It is disappointing that Canadians can't get more options for streaming and will resort to keeping cravetv. Better off buying coffees with that money.
I regret subscribing to CraveTV so much. Unless you upgrade to the HBO there are almost no decent shows to watch. My month trial is now up (which gives you access to all the HBO shows) and now my year subscription has kicked in. I have clicked on about 15 shows and every single one says I need to upgrade to watch it. I can't find a single show that you can watch just using the normal craveTV. I am so disappointed and it is such a waste of money. Please spend your money anywhere else. You will be very disappointed if you subscribe to Crave.
Another thing I found with many shows I was able to watch when I was on my month trail was that alot of shows that it says it has... only has a few seasons and are missing 4, 5, 6 and even 7 seasons. It's ridiculous.
We had Crave TV for about 6 months it worked really well on my TV. Then I was forced to do an update. That's when I could no longer watch it on my TV. My TV is a Smart TV and less then a year old. I sent them an email about the problem they never responded. So I cancelled. They don't seem to care. I would stay away from Crave TV.
The software is so buggy that it is unusable on most platforms. Technical support appear to be non-existent and have ignored all my requests for help to date.
Crave tv, is a requirement of your customer service reps that they have half a brain? It always freeze. Haven't been able to use it for 3 weeks because of updates and they don't want to credit my account. It is not user friendly at all. I would not recommend this service to my worst enemy. Please try to hire more intelligent workers in the future.
Crave has some decent shows. But the website is far from user friendly. I constantly need to sign in between shows or episodes, I ALWAYS have to maximize screen twice, when I go to play a season 5 episode it brings me all the way back to season 1 episode 1 and I have to scroll all the way back to where I was. Right now it is telling me I have restricted access due to parental controls when im on season 5? I am an adult! This is the most rediculous thing ever. 10 minutes after struggling to watch my GD it is like nothing happened and I can watch my show again... Why am I giving them my money? Why?
I made a huge mistake on subscribing to this site thinking it would be 10/10 but needless to say it's like -1/10. The website is incredibly slow ahd extremely glitchy on every device (app, SmartTV, website) and all the shows are outdated. It's a shame that awesome shows like letterkenny aren't on netflix since it was the reason I subscribed to Crave but I can't even bare how frustrating it is to work their site just watch it so I unsubscribed or at least I thought I did. Month later I got billed on my credit card even after Reassuring three times that I wouldn't. I just spent 1.5 hrs on the phone TRYING to cancel again and asking for a refund... I'm now currently waiting for my refund to be approved for my $10.50. What an absolute joke and a huge scam! Please save your money and time and don't even bother!
Since the merge between cravetv and TMNGO they have lost most of their content and is a hollow shell of its former sites. This is incredibly disappointing as I always thought the two companies were actually better then Netflix. Do not waste your money for 30 or so movies you can stream for free. If anyone at Crave or Time Warner see this PLEASE return to the old formats as you will lose all your business and this will be the end of this venture. Hoping for the best.
I do not recommend Crave TV. I made the mistake of paying a year in advance for Crave TV. It's so bad. Their programming is years old and C grade. I tried to get a refund after they automatically charged my card for the second year and they refused to refund me for that year when i cancelled. Now I am paying for it again through Rogers. What a scam. They are not long for this world with this very poor business practise.
I subscribe to TMN & HBO and now have to use crave tv to watch online. I never thought id say this about anything, but Crave is worse than the TMNGo site! It logs you out after every episode and when you log back in, it starts you off at episode 1 again. Also, you have to visit multiple pages that load super slowly in order to log in; even their homepage takes about a minute of loading before you can search or click on anything. Other than that, the shows are pretty good... I just wish it weren't so hard to actually watch them.
I'm looking for movies on my original subscription but can't see that you pay extra until I click on the movie and it says that you have to get the plus. I'm an original subscriber at $10/month. But I am also a customer, so why treat me like I'm second class to the "new" HBO +?
The website is buggy, the new version with HBO package is worst and i tried to cancel my subscription 30 minutes after subscribing because of wrong credit card and nobody would help me.
Personally i really like all of the content that crave has to offer, i really hate using their website. It is SO slow, it ALWAYS crashes and signs me out after every episode... like what bull$#*! is that
I had the 9.99 Crave subscription plus i pay around $15 a month for HBO/The movie network here in Canada through my TV provider-Shaw Direct. This always gave me access to TMNGO online to watch movies and tv programs. Now since Crave and TMNGO merged, it does not matter if you have a crave subscription or HBO subs through a tv provider, they are useless, You are now limited to what you can watch unless you up your crave subscription to a $20 a month option when i'm ALREADY PAYING FOR THAT. This is complete BULL. If they don't fix this and respond to my emails I will cancel it altogether and I have about 17 other people ready to cancel their Crave TV subscriptions as well. We will spread the word as well, this is blatant thievery and deception and they are not going to get away with it. Fix your bull-crap Crave before everyone ditches you and you go obsolete like myspace.
Today I had no access to shows even though I paid. I was told that it was because they are upgrading. No noticed. Also everything that comes up on screen including HBO shows I watched on 9.99 are now double priced. You feel like you have to upgrade. As a long time customer I am disappointed with the greed and poor quality of service. I rather pay for Netflix.
Horrible! Very glitchy, even though I have no issues with streaming on Netflix or youtube. Cost's a considerable amount more than netflix and now has a new feature of movies but to watch any of them it's an additional 9.99 a month or 99.90 bucks a year. For a few movies and some additional shows it doubles your subscription price. If it crashes (which it does a lot) if you were watching an episode it wont play from the one you were currently watching, but the one you started with when you started watching the show. Then there is no way to skip to the next episode like Netflix has with the skip arrow. Will not be renewing.
They rush you off the phone and basically say "figure it out yourself" They don't take prepaid cards. Gift cards take a day to activate. Horrible service.
I can now pause, play, and access closed captions easily. Did Crave do a recent upgrade in October 2018? I was so close to cancelling my subscription despite the high quality shows, now I am a devoted customer. Thanks Crave for the impeccable improvements. Keep it up and you will give netflix a run for their money.
Desktop website is ridiculously glitchy and it will not run on any of the devices it claims to be compatible with. I contacted them and told them to deactivate the subscription, scrub all of my personal information, and delete the account in its entirety immediately. They are refusing to do so before the end of the trial subscription even though I have covered every single base and lodged a complaint against them with the BBB.
I live in a rural area and don't have a super fast connection, but I can watch Netflix, YouTube, & Prime Video in at least 720p - sometimes if the stars are with me, in 1080p. Cravetv runs at 360 tops, and sometimes 244. Furthermore, about every 15 minutes on average, it just stops and says that the video can't be played back. When you reload, it doesn't start from where it stopped - it starts from the beginning of the show if you are lucky, or from an earlier episode if not. Other streaming sites have worked for many years - how can this one be so bad?
