Cravetv.caReviews 467

To peddle a mostly non-functioning online presence is bad enough, especially when in my experience, signing in through any web browser the most BASIC links like the unending "search" function cannot even find the most popular titles, and most basic functionality failures are met with questions like, "what brand of computer do you use" and that the product is "fully functional on Chrome, Firefox, and Safari" when Safari doesn't operate on Windows officially anymore and Firefox browser most links DO NOT WORK and return an error message no matter how many times they ask you to "clear your browser history." It is NOT CROSS PLATFORM so should not be openly marketed as such especially as "Online" if the basic web browsers are NOT SUPPORTED for FULL FUNCTIONALITY of the service.
When signing in online, you are met with 2 choices - Online account or through the TV Service Provider; anyone who has signed in online through any browser knows what we're talking about, right? But I have a question... do the others through their TV Provider have the same issues with functionality? I bet (and have heard) not. Functionality seems to be intact for new devices as well - just NOT A UNIVERSALLY USED WEB BROWSER. Does it work on Internet Explorer?
If they continue to market this "product" without the necessary immediate corrections made, then BELL CANADA should be brought up on FRAUD CHARGES for continuing to sell "Online" functionality when it cannot even work on a basic web browser. The "sales" department doesn't acknowledge any issues or multiple ongoing complaints.In my opinion, Better Business Bureau and the CRTC should take notice as well. Thank you and hope all is well with you and yours, but do not waste your valuable time or money

I just got off the phone with ROSE from Customer service. She was reading out of a book and kept dancing around my problem. Not caring at all or listening to anything that I said to her. I have already been through this and know what happens next. For two months in a row now when apple took payment from me I couldn't view any content. I got an error message reading "A subscription to crave is required to watch this content". So naturally I call Crave customer service. As soon as they hear that I pay through iTunes, they put all the blame on them and tell me to contact iTunes. So I do and of course iTunes tell me that they took the payment and submitted it to crave and tell me that its up to crave to fix the problem. I then call crave back and demand to speak to a supervisor. Last time I asked for a supervisor there wasn't anyone higher then her to speak to. Now all of a sudden there is. They make my take about 4 screen shots of different things and email it to them. Why should I have to do this. I do it anyways and about three days later I finally get it to work again. I tried to tell ROSE this and again there is no one higher then her. All she said to me was that there has been many problems with iTunes and it has been escalated whatever that means. Good tv shows and movies but probably the worst customer service ever. Watch out cause this is going to happen to you to. I just cancelled my Netflix subscription. What a mistake

It beggars belief. If you haven't experienced it you simply won't believe that it was possible for a large corporation to release an app this bad. I sometimes TA at a coding camp: this app is buggy in a way that would guarantee a failing grade for a student who submitted it as a project. Can't pause. Can't fast forward. Can't rewind. Half the time when resuming a show it starts at the beginning. Will be cancelling before the end of the free trial and finding another source for the shows I'm interested in. Setting up a proxy to spoof country of origin will be far less effort/hassle than trying to use this POS app.

$10 per month when it first launched. On a long enough timeline a company will pull a blanket over the eyes of the customers in hope that we don't realise we've being scammed.
$10 per month: movies, shows, documentaries, setera-setera...
---------- changes website from orange to blue, a little more of a professional appeal ------- new and improved, presenting in 3... 2... 1

9.99 for an initial membership fee
NOW for only an additional 9.99 you can see movies in HD, critically acclaimed movies such as ----, yada yada yada ---- BOOM
Fancy words to loop around your brain so you don't pay attention to your $#*! when it gets f**led...

God dammit bell... You guys need to feast on a satchel of Richard's...

Launching the app, the screen takes a long time to load and this is on an iphoneXr

No AutoPlay so you constantly have to go back to your phone\tablet

The UI is horrid, clumsy to navigate, even setting up your list of titles to watch has WAY too many steps and overall lacking in basic features

TERRIBLE CUSTOMER SERVICE - I called with an issue\question and the Gentlemen' <- I use that lightly expressed a tone of irritation. My apologies sir for cause you to have to do your job

All Bell (Crave TV's Parent) had to do was cherry pick the best aspects of competing streaming services and then improve upon them. But it's as if they went about it the opposite way and implemented all the worst parts.

The shows and movies that are offered are great and not at all the issue, the issue is that I pay monthly for a service that is often unusable and glitchy. I went to the site to try to watch a specific episode of Seinfeld. Firstly, I could not search for the show so I had to weed through all the comedy TV shows until I saw Seinfeld. Not the end of the world, but inconvenient none the less. Then, when I finally found the show, I tried clicking into the 7th season (The whole reason I was on the site was because on my Rogers box, the episode "The Invitations" was missing for some reason), I physically could not go to season 7 because whenever I click another season, it sends me back to the main Crave TV home page.

The only way I was able to watch this episode was to download the app on my Iphone. I tried checking with other shows, and the same problem occurs, so basically, since it starts you on season one of a show always, there is no way to choose a specific episode to watch through the online site. How someone could program this site and not have tested the integral features to check if they actually work is beyond me, especially when they have no problem taking our money regardless of it's functionality.

Need more meaningful dramas and tv shows added more regularly. Also only have one season for shows such as Power that have had many seasons. What's the point of only buying one season of a 4 season show?

Now that Crave has added HBO current programming (for almost double the price of the original membership), they are also holding HBO seasons back that aired years ago not just current season HBO. Eg Season 3-5 blocked unless you have the new HBO plus membership.

Small pet peeve - can't control program through remote (like you can with Netflix) when casting to your tv. Have to use the ap which is painful.

Lastly why do they keep raising prices... If you're not pricing in line with Netflix who is regularly adding more product and seasons, your future is bleak.

I tried to include my review & rating on crave tv when their ap prompted me to rate but they wouldn't accept it. (Likely bc of low star rating).

Website is so slow to load, the video player is a joke. They advertise movies and shows on the main page that you can't even watch without paying extra (what's the point?!) video lags, takes ages to load for no reason (not internet related, other Windows like Netflix and YouTube load fine), they make you watch all the credits before playing next episode, there is no option to skip the intro/theme song, there is no spacebar play/pause function there is no play next episode button. Often the video freezes, and when you refresh the page they make you sign in again and find the episode and then you need to fast forward to where you are in the show (it doesn't remember where you left off). Did I mention the website is terribly slow? Can't believe they run such a shoddy website, not even on the same spectrum as Netflix.