Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Craigslist

Craigslist

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Craigslist?
grey stargrey stargrey stargrey stargrey star

Craigslist Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, particularly regarding its platform's functionality and customer service. Users frequently express frustration over the arbitrary removal of legitimate posts, with many feeling that the site is overrun by scams while genuine listings are flagged without explanation. Additionally, the lack of responsive customer support exacerbates these issues, leaving users feeling unheard. Despite some recognition of the platform's potential to connect individuals, the prevailing sentiment is one of disappointment, with many users seeking alternatives due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
82
value
75
shipping
39
returns
37
quality
64

We monitor reviews for authenticity

California
13 reviews
52 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

I have been a property manager of residential multifamily properties for over twenty years. In an effort to rent units by posting ads in newspapers, rental agencies, etc. was always lot of work. I must say that whatever else Craigslist is good for, and I'm sure there are many things, renting apartments has been made as easy as possible. The younger generation and even older folks now, are perusing Craigslist's for availability of housing.
For the last five or six years, I have used Craigslist exclusively for posting rentals in my area. Often I would start getting calls within a few minutes of the posts. It is amazing when compared to the old methods.
Placing images of the properties or updating information is about as simple as it gets. On first glance you might not think of it as an intuitive platform because they cover so many categories and interests, but once you figure out where your search or sale belongs it is an easy process. I would always keep an account with them because when I wanted to place a new rental, I wouldn't have to reinvent the wheel, I could just change pertinent data and bingo, the new add is up and running around the country.
Now I understand that Craigslist has a huge category of listings and this is just one item and there are plenty of scams and frauds on there, but this danger is everywhere out there, so you can never give out personal information before you see the property and meet the agent. In fact I did come across one scam where one of our vacancies was listed by some fictitious company for a ridiculously low price and they had a credit check site set up to save you time. Of course the credit check site was the scam and they got a few social security numbers out of it, so common sense is important dealing with online business.

Date of experience: October 16, 2012
Pennsylvania
9 reviews
11 helpful votes
Follow andrew k.
Unfollow andrew k.
Share Review
Report Review

Good site sold and bought 1000s of items even multiple vehicles on here over the years. Just be careful met up with someone at a local place and got robbed in broad day light at a mcdonalds

Date of experience: October 11, 2012
Bangladesh
12 reviews
18 helpful votes
Follow Betty B.
Unfollow Betty B.
Share Review
Report Review

Nothing more to say...
October 9, 2012

Nothing more to say...
Just great.
Highly recommended..

Date of experience: October 9, 2012
Illinois
3 reviews
1 helpful vote
Follow Michelle G.
Unfollow Michelle G.
Share Review
Report Review

We attempted advertising services on Craigslist however it created nothing but spam. I don't even think we ever got any legit responses from it. We now have not advertised for probably almost 2 years and are still receiving emails that claim "your listing on craigslist". What a waste of time and energy..

Date of experience: October 8, 2012
Alabama
3 reviews
6 helpful votes
Follow Shelby D.
Unfollow Shelby D.
Share Review
Report Review

craigslist.org was a good site most of the things are legit. The emails that they give you don't work and some things are spam or very inappropriate, but on the whole it is a good site.

Date of experience: October 8, 2012
New York
3 reviews
7 helpful votes
Follow sherry s.
Unfollow sherry s.
Share Review
Report Review

I know there are scammers out there, but when you do find legitimate people it is truly a great site with tons of information. I was able to purchase my pug puppy, a Pontiac Trans Am and tons of other things at very reasonable pricing, just have to be cautious with the people you are dealing with.

Date of experience: October 7, 2012
Pennsylvania
7 reviews
14 helpful votes
Follow Julianna W.
Unfollow Julianna W.
Share Review
Report Review

Be a smart craigslister
September 7, 2012

Be a smart craigslister - avoid scams and this site will help you find places to live, things to buy and people to whom to sell stuff.

Date of experience: September 7, 2012
Pennsylvania
12 reviews
29 helpful votes
Follow Stavro F.
Unfollow Stavro F.
Share Review
Report Review

Great site for buying, selling and personals. Just use caution.

Date of experience: August 29, 2012
Singapore
3 reviews
3 helpful votes
Follow Jenny Y.
Unfollow Jenny Y.
Share Review
Report Review

Good place to sell and buy stuff and services online.

Date of experience: August 21, 2012
Florida
7 reviews
27 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Share Review
Report Review

Yes it has it’s crazy people on here, but this is America, let them speak, as long as you are careful its a great site to get a job or buy something cheap

Date of experience: August 16, 2012
Philippines
4 reviews
4 helpful votes
Follow ShawnPatrick T.
Unfollow ShawnPatrick T.
Share Review
Report Review

I got jobs because of Craiglist, but there are scam-ish jobs literally mix up with the legitimate ones. Now I understand Craiglist cannot filter it all. Us customers must be the one who is vigilant.

Date of experience: August 15, 2012
Utah
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

This is a great website with unlimited us traffic. Great

Date of experience: June 25, 2012
Tennessee
7 reviews
19 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

I have mixed feelings on Craig's List. It is indeed a quick and easy way to post things you have for sale or services. It also can be somewhat of a disaster because it is so easy to set up a fraudlant account. Craig's List went downhill with me when I learned they were allowed sex trafficking ads in their Adult Section. A decent site that is useful at times but they need some stronger guidelines.

Date of experience: May 30, 2012
California
81 reviews
219 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Share Review
Report Review

A lot of the jobs on here are pretty shady, unless you know what to search for and how to detect scams. The dating section is pretty much a joke... it's all about reading hilarious and disturbing entries, not actually dating anyone there.

Date of experience: May 8, 2012
RU
28 reviews
108 helpful votes
Follow Jina W.
Unfollow Jina W.
Share Review
Report Review

It is a very nice place to find deals whenever you need to buy or sell something. It is free, well organized and there are plenty of genuine ads for anything you may need.
Of course it is necessary to take some safety precautions. If your deal implies personal meeting it is more than better to bring a friend with you and also to choose a payment method safe for both sides.
In order to protect your private information from stammers use a supplementary e-mail address to create an account on Craigslist. This will also protect your main e-mail address from extra spam. Be smart composing your ad: choose the best category and put exact instructions how to contact you if somebody is interested in dealing with you; replace some numbers in your phone with letters, this also helps to prevent spam.
It is a perfect place to find some cheap used or discounted products.

Date of experience: May 7, 2012
Georgia
3 reviews
4 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review

There are so many spammers on this site you don't know who is real and who is fake. I found my second job on this site a few years back and everything went well. Recently, I have been looking for a new job (because I moved) as a teachers assistant/substitute. There were (what seemed to be) very legitimate and promising ads. When I sent my resume, the only responses I got were that I needed to send my credit report in order to "qualify" for the position. Are you kidding me? Then, I kept getting junk emails from random, unknown sites that I never signed up for.

Furthermore, I tried to post an ad in the gig section and my ad would either never show up or would be flagged even though they clearly followed the rules and there wasn't profanity, etc. When you try to send CL customer service an email about it, they just send you a generic response telling you to look at the help forum giving possibilities on why your ad was omitted or flagged. They don't help at all! No matter how many emails you send them it's the same response email over and over. I think it's too easy for people to flag ads. If you go on backpage, in order to flag an ad you need to specify why you are flagging, etc. That way, people take it a little more seriously. I found with CL if any little comment offendeds somebody or doesn't sit well with them, they can flag too easily. This site is just a hassle all around. Way to many spammers and scammers out there. My adivce is to be better safe then sorry, STAY AWAY!

Date of experience: April 3, 2012
California
23 reviews
86 helpful votes
Follow Iman M.
Unfollow Iman M.
Share Review
Report Review

This site has been immensely helpful in so many ways. The apartment ads are often scams and we have driven to some ads thinking it was for real only to learn it was a sure fire scam. I felt bad that so many who are new to the area or English is their second language may not know what to spot as a scam. This site used to be excellent but because of the scams it has gone down hill. I still use it, but buyer beware!

Date of experience: March 17, 2012
Wisconsin
22 reviews
50 helpful votes
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

Who needs local garbage newspapers? I have bought and sold on craigslist.org many, many times. Even if I'm not buying or selling, I find it very entertaining just looking at what's out there. I love motorcycles and check the ads everyday to see other peoples toys. The only note of caution is to limit your level of trust when doing a deal. This site gives lots of tips and warnings on this. Usually, people who actually call tend to be sincere and on the level. The ones who just respond with emails are more suspicious, especially if they say they're from out of town or being a middleman for someone else. Overall this site is invaluable.

Date of experience: February 3, 2012
Arizona
2 reviews
2 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

I have always been able to search and find what I am looking for at a reasonable price. Even though you have to watch for scammers, for the most part, Craigslist team does a great job trying to remove all the spam.

Date of experience: February 1, 2012
Illinois
2 reviews
1 helpful vote
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

CraigsList was so good back in the day that I put all my marketing eggs into that basket. Then, the day I opened a store, they put my account on hold after doing craigslist for three years. There was no support and nobody to talk to, so it has been on hold ever since. Even a new iNumbr phone number didn't get any response. I now use EbayClassifieds.com which is far, far better in every way except that few people know about it yet. Well, now you know.

Date of experience: January 18, 2012