Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Craigslist

Craigslist

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Craigslist?
grey stargrey stargrey stargrey stargrey star

Craigslist Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, particularly regarding its platform's functionality and customer service. Users frequently express frustration over the arbitrary removal of legitimate posts, with many feeling that the site is overrun by scams while genuine listings are flagged without explanation. Additionally, the lack of responsive customer support exacerbates these issues, leaving users feeling unheard. Despite some recognition of the platform's potential to connect individuals, the prevailing sentiment is one of disappointment, with many users seeking alternatives due to these persistent challenges.

This summary is generated by AI, based on text from customer reviews

service
82
value
75
shipping
39
returns
37
quality
64

We monitor reviews for authenticity

Ohio
11 reviews
19 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review

Great site...
July 4, 2013

Great site... Had to speak on it since it helped me out a lot. I just moved out of my house and have a ton of things I don't want to bring with me. A friend of mine told me to post the items on craigslist so I did. I sold all my stuff within a week. It payed for the entire move. Love Love Love craigslist.com

Date of experience: July 3, 2013
Wisconsin
4 reviews
9 helpful votes
Follow Kayla H.
Unfollow Kayla H.
Share Review
Report Review

This site is amazing; I have gotten my car, my rat cage, and my kitchen table/chairs here, all at ridiculously low prices for great quality. Plus 2 jobs that I found posted here. It just has every major thing you could ever need!

Obviously just make sure you see photos of what you are buying, do your research, see it in person before committing to the sale, etc so you don't get ripped off.

Date of experience: June 30, 2013
Arizona
47 reviews
94 helpful votes
Follow Lilly O.
Unfollow Lilly O.
Share Review
Report Review

I like this site, you find what you are looking for as easy as it can be... I would give a 5 stars but the job search is most likely to be Education programs about the work position you are looking for. I don't say that there are no real jobs in there, but. My search wasn't that lucky. But overall, I think is a great site and I recommend it to others.

Date of experience: June 3, 2013
Arizona
2 reviews
1 helpful vote
Follow Steven R.
Unfollow Steven R.
Share Review
Report Review

Don't know another service which automatically shows ads from local region... :) craiglist is simple and the best :)

Date of experience: May 28, 2013
North Carolina
6 reviews
7 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

I just love craigslist, I have found a job here and great stuff for sale. If I need something craigslist has it.

Date of experience: April 28, 2013
Alabama
6 reviews
15 helpful votes
Follow Anita E.
Unfollow Anita E.
Share Review
Report Review

I replied via email to an ad selling satin drapes stating I was very interested and were they still available. Received an email back stating yes and what area of town she lived in. Sent my home phone number asking her to call and let me know where and when because I wanted them. She sent a text to my home phone that I could not understand. (It's read to you by a machine) I replied and asked that she call me. She sent 2 more text. This went on for a while until I finally told her nothing was worth this aggravation. I also replied to another ad and item was still available; she had to talk to her mom and get back with me... never heard back. I did enjoy shopping on that site... not so much anymore.

Date of experience: April 20, 2013
Serbia
25 reviews
66 helpful votes
Follow Gregori S.
Unfollow Gregori S.
Share Review
Report Review

Is a daring bulletin board system directed toward the major cities in the US, Canada, the UK, and (soon) other countries. The magical distinction of Craigslist is its use of anonymous email forwarding: your email address is invisible to the public. A pointer (which expires after several days) forwards all responses to you. Visit Craigslist if you want to sell or buy something, if you want to meet new people (romantically or otherwise), if you want to look for a job, or if you want to share your ideas. Almost all of its features are totally free, except job listings for employers.

Date of experience: April 19, 2013
Hawaii
6 reviews
29 helpful votes
Follow L L.
Unfollow L L.
Share Review
Report Review

You do have to be careful with who you deal with and Never pay in Western Union or wire transfer, but I have picked up several good deals here.

Both of my dogs came from CL posts, A pure bred Husky for 80 dollars and a Mini Pincher for free! Both excellent, well behaved dogs who I adore. I also managed to build up a good business using CL and no longer worry about being unable to pay my bills after two years of unemployment.

There are a lot of scammers on this site so you have to be careful about meeting strangers online, but if you're careful and trust your instincts you can get really good deals. Just be smart and careful and never met a stranger by yourself.

Date of experience: April 4, 2013
Massachusetts
2 reviews
0 helpful votes
Follow gregg r.
Unfollow gregg r.
Share Review
Report Review

Great site to find things for cheap. Another mans junk is another mans treasure.

Date of experience: March 5, 2013
New Jersey
8 reviews
8 helpful votes
Follow Vicenzo S.
Unfollow Vicenzo S.
Share Review
Report Review

We have had a lot of very good transactions on craigslist. The only concern is all the emails that come wanting to give you money and all those emails. If you get them, you know what I mean. Craigslist does a good job at preventing that stuff so I give them praise. That's the only thing I don't like about it. When we list something and get replies, we don't know if they're real interested buyers or it's going to follow with a western union email and then ask us to send it to another country.

Date of experience: February 13, 2013
Colorado
3 reviews
5 helpful votes
Follow Barb H.
Unfollow Barb H.
Share Review
Report Review

I wish I had thought of it. It doesnt seem to matter what I am feeling like, from selling a xylophone to writing a Haiku, I inevitably find a reason to browse. Be mindful of using your personal info, especially your phone number. Be sure to look at other ads and do some browsing to see how other users successfully navigate the site because trolls abound. (everywhere, not just here) It is a really fun site, and always interesting.

Date of experience: February 8, 2013
China
2 reviews
0 helpful votes
Follow qpstore q.
Unfollow qpstore q.
Share Review
Report Review

Very useful site
January 21, 2013

Very useful site. It's free for everyone. Love it so much.

Date of experience: January 20, 2013
Virginia
6 reviews
16 helpful votes
Follow damon r.
Unfollow damon r.
Share Review
Report Review

Craigslist is a great place to sell or even find a job I use it for getting gigs, it has helped me a lot.

Date of experience: January 17, 2013
Germany
7 reviews
4 helpful votes
Follow Henry Q.
Unfollow Henry Q.
Share Review
Report Review

I love to sell here :) My stuff always buys someone :)

Date of experience: January 13, 2013
New York
4 reviews
18 helpful votes
Follow Terresa P.
Unfollow Terresa P.
Share Review
Report Review

Craig's list is okay if you are a buyer but to be an advertiser was a real waste of my time. Each time I posted an ad to sell something the only replies I got were morons who don't know how to read the part that says not to solicit me. The only ads that got the desired results were my cell phone ads and my software ads. I answered a couple of job ads on Craigs list that turned out to be scams. I stopped using this site and went elsewhere. If you want to use this web site that's up to you. Use it with caution. I don't reccomend Craig's List.

Date of experience: January 6, 2013
California
5 reviews
23 helpful votes
Follow T N.
Unfollow T N.
Share Review
Report Review

PROS:
December 15, 2012

PROS:
Shop local advantage
Negotiate option is sometimes available

CONS:
Meeting site can be risky
Sometimes ads don't have phone number and seller is slow to return emails
People sometimes say they are coming to see item or sell item but they don't show up or are late.
Some ads don't have images of item

CAUTION and GOOD ADVICE:
Meet at a local safe place when possible such as Starbucks, Community Center or City Hall parking lot.
==> Having strangers come to your house - or going to their house is sometimes risky.

Date of experience: December 15, 2012
Minnesota
3 reviews
6 helpful votes
Follow Kerri M.
Unfollow Kerri M.
Share Review
Report Review

Great place to find unique items and good deals! There is always a certain risk factor when meeting a stranger, so take the necessary safety precautions when a sale takes place. Meet in a public area for the exchange, make sure you are never home alone, only bring enough cash to pay for said item, and be aware of your surroundings. Either way, I have had MANY great exchanges via this website! Great idea and I highly recommend using!

Date of experience: November 27, 2012
New York
6 reviews
8 helpful votes
Follow richard s.
Unfollow richard s.
Share Review
Report Review

Love this site have bought lots of stuff from here and i have had great luck

Date of experience: November 22, 2012
Lithuania
6 reviews
18 helpful votes
Follow Norris M.
Unfollow Norris M.
Share Review
Report Review

Transactions needs to be done personally, not online. Most (Again, the term used is "Most" not "All") of the job advertisements on this website are high risk and some of them don't exist.

As for the products advertised, needs to be cautious as most of them seem to be too good to be true!

Date of experience: November 17, 2012
Massachusetts
4 reviews
19 helpful votes
Follow alexa d.
Unfollow alexa d.
Share Review
Report Review

Great website to find work, items your looking to buy, or other classifieds. This website I have used to sell items, give away items, or look for jobs and has worked for me in all three ways. The only issue with the site is that there are a lot of false postings and you need to be careful what you post, how much information you give, and really consider if you are making smart and safe decisions.

Date of experience: October 28, 2012