Cracker Barrel

Cracker Barrel Corporate should really look into how this location is ran. Terrible service restaurant may look empty but always long wait. I will continue to eat at cracker barrel but will avoid the Ooltewah Tennessee store.

We ordered three thanksgiving turkey meals (take out) on Thanksgiving. We received one piece of turkey ( the website photo showed three large portions of turkey). Runny sweet potatoes, runny dressing, green beans, a dinner roll and the worse pumpkin pie I have ever had.
These dinners cost ~$50.00 plus we purchased a $12.99 apple pie.
I want to add when we went inside the restaurant to pay for the dinners and the pie there was a man working behind the register that had body order so bad I thought I was going to vomit. He was about 45 and had long greasy hair and his jeans were so low you could see at least 4 inches of his butt crack. Why on earth would they allow someone to work with customers looking and smelling that bad?
We complained about our dinners to Customer Service and never heard back.

Food is all Generic out of a can, charge extra for having to cook Hash Browns for breakfast? Do the Cook anything or just nuke it and sling it out. Gravy sucks and taste like flour paste...

My sister and I decided to go to Cracker Barrel on Sunday, December 11,2022 for lunch. We drove to the Buckeye, AZ location and was seated in the appropriate. The waitress came over and asked what we wanted to drink and handed us the menus.

The waitress brought our drinks over and asked what we wanted to eat for lunch. My sister and I placed our orders and proceeded to start drinking our beverages. We just moved here from Georgia and had found since this was our second time to this location that their processes were a little different. The first time we came was on Thanksgiving Day for lunch and found that the manager was not as customer service conscious as the ones in Georgia. For instance, I do not like sweet potatoes and wanted to switch the item on my turkey lunch to one that was more likable to me (maybe, cole slaw). The manager stated that at his store, they do not switch items around since it can become time consuming. However, when I went to the Kennesaw location in Georgia, that I have been doing for almost 20 years, it was never a problem. I did not say much at the time, but thought the manager's ruling was questionable.

After waiting for almost an hour for our food, I asked the waitress, Beth, if we could get some biscuits since we were hungry. She stated that they were about to come out of the oven in two minutes and would bring them to us at that time. About ten minutes passed and no biscuits. My sister stated to the manager that we had been waiting for a long time and could he help us out. During this time period, the waitress made sure the table next to us was waited on and checked out – not us. The manager in turn started yelling at us and was shocked since we are senior citizens and had not caused no problems at that time. In turn my sister stated loudly to the manager that we were hungry and was diabetic – he did not care. My sister and I got up from the table and asked if we should pay for our beverages and the manager said "NO" loudly so the entire restaurant could hear. We left the restaurant and went to Burger King instead to eat since we were very hungry. This is elder abuse and very unprofessional for both the manager and the waitress. We want some sort of accommodations for what Cracker Barrel put us through.

I have 2 worthless gift cards from them. Never used, according to the language on the back of the cards, they do not expire. Went to use them, cashier said they were inactive but to call the 800# on the back and the company would issue new ones. Did so, got an automated system that sends you in circles, as does their website. Their service and food used to be outstanding, now is it absolute crap. Go to a local diner, you will be better off.

I cannot believe over the last year's how the Cracker Barrel has gone to the new hip-hop country junk that is on the radio instead of sticking with the traditional country classics, which represent the decor and atmosphere at the Cracker Barrel, was designed for the music is always so loud and overbearing. It's horrible, I no longer considered Cracker Barrel a great place and I know lots of people that feel the same way and I am not old the music does not fit the atmosphere get it right

My wife and I went to the Mayfield, Kentucky Cracker Barrel on Friday 11/25/2022, we arrived around 9:30AM. There was quite a line waiting to be seated, probably 15 or 20 people total, counting who was in the store and out on the porch waiting. I went to the hostess stand, in around 5 minutes someone came and told me it would be a 30-minute wait to be seated and that they only had one cook working.
I looked inside the room near the hostess stand, 50-70% of the table were not occupied, a few had dirty dishes on them, but well over 50% of the whole room was clean and empty.
I also only saw 2 waitresses moving around, in the other 2 rooms.
I realize it was a holiday for a lot of people, but if you are going to have a business open, have it STAFFED, if not, just close up for the day.
Looks like management would have stepped in and assisted, if they allowed that many people to be off.
Ordinarily the food at this particular Cracker Barrel is good, but the service sometimes lacks.
We have been to this Cracker Barrel many times, and only once did we leave after waiting about 20-30 minutes and no waitress came to take our order. We have also experienced at least 3 occasions at this store where people that came in after us, got waited on and had food and had already ate, and left, before we got food.
So overall, it seems that they are in severe need of management, staff and training.

Mount Laurel NJ. Horrible experience from beginning to end. It's a crime the garbage they serve customers on Thanksgiving. Fake turkey roll pumped with sodium and who knows what else, disgusting stuffing I had to spit out, smashed green beans and mashed sweets (no way a casserole). Total incompetence from the start. No gravy. Greed & Mis management has taken over a favorite place. Horrible food, horrible service, I will never go back. I want my money back.

Food all cold. Processed Turkey hard, cold and no flavor. Out of green beans. No pies available. No price break. Very disappointed after 2 hour wait

I placed an order for Thanksgiving Dinner the day before on the 23rd, 2022 at 7:32pm for pickup on Thanksgiving Day at 3:15pm. I specifically requested to pick up in store because I wanted to shop inside for some Christmas items. I arrived early so I could look around the store, but the curbside pickup was backed out and down the street, so it took longer to park. I went in at 3:11pm and asked the cashier if she could get my order. She said no that I would have to go out and get in the curbside pickup line. I told her to look at my order, that I had specifically requested to pick up inside. She said that didn't matter, the Regional Manager was here today and said that there were no pickups inside and that everyone had to go through the curbside pickup line. I responded that I had specifically requested to pick up inside and was sold my meal based on this. She said no, I can't do that. I asked for a refund and as I left another gentleman said to me that he and his wife had to wait for 2 hours in the curbside line for pickup and now he had to come inside because his order was wrong! My wife was visiting our children in Nashville TN, so we decided to both order pickup dinner at Cracker Barrel and bring it home so we could Zoom and have Thanksgiving dinner together. Well, fortunately she had no problem at her Cracker Barrel in Nashville, but I had to stop at a gas station and pick up a Turkey sandwich, 2 cheese sticks, a pack of peanut butter and crackers to eat for Thanksgiving. I am 74 years old, and I have been eating at Cracker Barrel for over 50 years since I lived in Lebanon TN. BUT NEVER AGAIN WILL I STEP FOOT IN A CRACKER BARREL! They are no longer the Cracker Barrel that Dan Evins established back in 1969 in Lebanon TN. I'm sure that he would be appalled!

This is the first and last time I will go to Cracker Barrel. The turkey was ok, but not a great taste like most home cooked turkey I have had. It was not dry, but also not moist and tender. The gravy for the Turkey was a but tasteless. Stuffing was dry and a bit tasteless. Even putting gravy on it did not help it. Stuffing from a box taste better. Also, they were out of both yams and mashed potatoes. Green beans were ok, but not great either. Walmart Great Value biscuits are better than the basket of biscuits they served us. The cranberry sauce and pumpkin pie, and my coca cola were good, and that ain't saying much for Cracker Barrel. Avoid this place!

Slop is what we got. Not real Turkey, a Turkey Roll. Each dinner had 1med slice,
And 1 small slice of turkey. Dressing? You
Got to be kidding, worst ever. No gravy no
Mashed potatoes. Sweet Potatoes fair. Entire
Dinner plate looked like slop. Everything was
Cold. We ordered 6 dinners the pumpkin pie
Must of been sliced by a kid. 2 med slices,
2 small slices and 2 baby slices. Never ever
Will we order or go to Cracker Barrel.

I had the Thanksgiving meal today at Cracker Barrel/Daytona. The food was delicious, customer service always awesome at this restaurant. Thank you for serving on this special day. Kudos to all the staff for coming to work and feeding those of us who couldn't have a Thanksgiving meal at home b

Hello...my name is Erica and I experienced racism at its best at the Cracker Barrel on 1855 W Diehl Rd in Naperville Illinois ******* by "Debby" on of the stores co managers. When requested to help with an inquiry about some store products that were CLEARLY LABELED 40% off...Debby did not try to provide any assistance when I requested an inquiry and just reached down to remove the sign that was posted...as if this would solve the problem of me asking what was 40%. Once I realized that she has ABSOLUTELY NO INTEREST in helping me I then asked to speak to her manager. I then witnessed Debby take the same basket to the register and proceed to scan each item...the very same basket of items I was inquiring about. Brad her manger came over and I went on to explain my inquiry about signs that were posted and how rude Debby's customer service skills were and what I had witness her do when she removed the sign. While still speaking with Brad...Debby walks over and proceeds to place the basket that she removed back on the shelf and when Brad inquired about what was 40% off...she IMMEDIATELY KNEW and gave him a response...this was the same exact question that I had and "Debby" ABSOLUTELY had no clue! I then proceeded to call Debby out and say to her..." now you know whats 40% off and she ignores my comment and IMMEDIATELY acts like the VICTIM and states to Brad that she needs to go to the back and walked away. Brad then apologizes for Debby...a grown person...which I stated wasn't something he should have to do. Brad did try to smooth things over but a person like Debby and her racist behavior should not be tolerated at Cracker Barrel.My family and I went there to celebrate my daughters birthday but instead I experienced Racism at its best with Debby.

We ordered French toast and got it over and hour later and when we got it it was undercooked! This is really outrageous!

I called 4 times today regarding the Thanksgiving to go dinners. Each time I was put on hold for at least 20 minutes, waiting for a manager, and nobody ever came back on the line. What is the problem? Doesn't Cracker Barrel care about customer service anymore? Do you only serve the walk-in business now?

For years I had a timeshare in Orlando...Twice a year I would take the kids to Disneyworld.We would start most days with breakfast at Cracker Barrel.Many nights we would return for dinner.It was our go to restaurant.Now 15 years later I live in Florida and have attempted to eat at Cracker Barrel several times. Every experience was horrible even the Chicken Pot Pie I was once addicted to was unedible. I will never go back again

The last couple of times we have eaten at the restaurant in Crossville, TN, the place is a dirty mess and seems to lack good management. The floors are filthy with silverware, etc. on the floor and tables left all around us with dirty dishes. The menu has become quite small and the food isn't very good at all. They need an overall asap and new managers that actually are there onsite.