CPAP.comReviews 1,469

Thank you Daryl for your time and patience answering my questions. I recommend this service to anyone that needs questions answered

I have had 8 machines and gear of various manufacturers over the last 20 years. I have used CPAP.com for more than a decade and other online CPAP providers in the US and Canada as well as Box and Mortar technicians over the years. I like CPAP.com- efficient, fast, good products and excellent pricing. I bought an Airsense 11 In March and am now trying to help my son select the best choice for himself for his first machine. Over the last 10 days I have two Chat sessions with two different technicians working through various options. I want my son's gear to be right and to work right for him, I want the therapy to work and that he will stick with it. Today, I chatted with Daryl. He was quick to respond, his answers were thorough. He could answer well, everything I asked about and he made useful suggestions. My experience on multiple purchases has been nothing but exemplary. CPAP.com have got it figured out. They do a great job. We'll be placing the first order for our next generation later today. We're another happy customer.

Chad was Prompt and courteous with the answer I was hoping for!

Accurate information re: delivery as well!

I reached out to cpap.com via the chat to get some information on a couple of cpap machines I was looking at to purchase as a second unit. I connected with Daryl who responded very quickly and efficiently with answers to my questions. Excellent customer service which I have experienced before from cpap.com and is why cpap.com is my first stop (and usually the only one needed) when I need anything associated with cpap therapy.

Had a live chat with Shelly on June 28 2022 - She was efficient and answered all my questions to my satisfaction. Give her a raise

Joy was great! If I ever need help again I am going to ask for Joy! She was very helpful, as it was my first time. Thank you so much!

Customer service during my order was stellar. Brandy T. Assisted me with my mask selection for my new AirSense 10 CPAP machine.

I have used CPAP.COM for quite a while now and must say that Chat Agent Agnes has been extremely helpful and customer oriented.

Really helpful when it came to returns and stuff of that nature! I thought it would be a hassle, but it was really easy.

In preparing for my Canadian wilderness trip I discovered my 12 volt adapter and cables would not work with my Airsense 10. After chatting with Agnes she directed me to a setup that would do the trick. She put me in contact with Brandy to place the order. Both of these individuals did a very professional job. I will continue to use cpap.com for all my needs. Kent

Chatted with Shelly about my package that has been stuck at a USPS facility for more than a week. She was very helpful. I'm sure we'll be able to resolve my issue soon.

I had an issue with an order and Brandy T. Was very patient and listened to my concerns and offered an excellent solution. She was very kind and provided great customer service. I left the call feeling very assured and most of all my problem was resolved 100%. Thank you Brandy for helping me and because of her I will be using cpap.com again and will recommend it to others.

One of the main reasons lots of people buy Apple products is for AppleCare, where you get to talk with support staff. That's a reason to buy sleep apnea gear from CPAP.com.
Today I have the pleasure of celebrating another outstanding helper, Charlsie W. As usual, she started by listening (I usually have a story that takes perhaps five minutes to share). As usual, she listened well. Then she started in. It was fairly fast paced, but slow enough that this old guy could follow her easily. Her speaking was super clear, and loud enough but not too loud. The pace was energizing, wonderful.
I'm having months of trouble adapting to CPAP therapy and have talked with lots of the CPAP.com staff. But Charlsie's angle was new, fresh, intellectually exciting, different enough to engender more hope. After a fairly long conversation, the most touching part was her expressed willingness to stay with me on line while I tried out the idea on my mask, headgear, and chin strap. I didn't have the heart to take her time from other clients whose need was greater. But her offer manifests a high level of the love of service--an essential quality for a civilization in this country and this world for turning decline into a spiritual renaissance.

As a person newly diagnosed with sleep apnea, I have found this helpful, and I asked my doctor to order my CPAP machine here. I went to the chat on this website to check on the status of the order.
July 25,2022, I spoke with Lacey B who gave me wonderfully enlightening information with very clear understanding that leaves me with the feeling that my struggle to adjust to the new equipment will surely have a successful outcome. Lacey was patient and kind; and willing to repeat so that I could take notes.
[In June] I didn't have to wait at all before Agnes joined the chat.
She was diligent in searching to find my answer.
She explained the information that I needed to get in order for them to find my answer.
She was also willing to answer a question about masks. This she did by pasting pre-set information packets which were extremely well created.

Your customer service representative, Chad, helped me figure out which items I need to purchase to ensure that I'll have the right CPAP equipment while I'm traveling Africa for 2 months. Kudos to Chad!

I was fortunate to work with Agnes on cpap mask issue. She was excellent, very helpful and informative. I will definitely use live chat again at cpap.com and will be return customer.