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CozyWinters

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CozyWinters Reviews Summary

CozyWinters has a rating of 4.5 stars from 2,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention customer service, great product and cold feet. CozyWinters ranks 1st among Jackets sites.

service
17
value
17
shipping
19
quality
17
This company responds to reviews on average within 0 days

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6,833 reviews

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Rhonda W.
1 review
0 helpful votes
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I have been trying to call the 800
February 8, 2016

I have been trying to call the 800- number with questions before charging the battery and using the product. I have not used the gloves yet because I don't want to do any damage to the battery/charger. My questions are: How much longer after the battery is charged, can the charger be connected to the battery. For example, if it takes four hours to charge and you leave the charger connected overnight, a few hours beyond when it's charged, will it damage the battery?

Also does the battery always have to be at 25%, even in summer months when not in use?

Date of experience: February 7, 2016
Sandra C.
1 review
0 helpful votes
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Everything looks good, have not yet used my purchase in the snow or ice.

Date of experience: February 7, 2016
Michael R.
1 review
0 helpful votes
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Great company to order from
February 6, 2016

Great company to order from. Product(s) delivered on time and of very good quality. Highly recommend taking a look at what they have to offer. I will be buying from them in the future. Working long cold nights they have a lot to offer.

Date of experience: February 6, 2016
Gregory H.
1 review
0 helpful votes
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Service is fast and easy
February 6, 2016

Service is fast and easy. The product was as advertised and performed better than expected. Highly recommended for safe walking in icy conditions. Prevents concussions!

Date of experience: February 6, 2016
Little S.
1 review
0 helpful votes
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Web site it nicely organized, clear and easy to navigate. Information provided is helpful. Product delivered promptly and performs exactly as advertised. Terrific product and service.

Date of experience: February 5, 2016
Eric W.
7 reviews
0 helpful votes
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Awesome
February 6, 2016

Awesome.

Date of experience: February 5, 2016
Hannah K.
4 reviews
0 helpful votes
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Very satisfied
February 6, 2016

Very satisfied

Date of experience: February 5, 2016
Jay P.
1 review
0 helpful votes
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I have been using battery operated glove liners for skiing for around 5 years. They worked very well although the battery life would not last more than 1 to 2 years -- we ski 60 to 80 times a year. I thought it appropriate to have a back up incase something happens to the liners. I got battery heated gloves. They seem to work well -- had them about 3 weeks -- but am not sure they are as warm as the liners. The quality of the glove is very good. Cozy Winters service was good and delivery was made quicker than their literature indicated.

Date of experience: February 5, 2016
Nancy W.
1 review
0 helpful votes
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This was my first order from cozywinters
February 5, 2016

This was my first order from cozywinters. Fast shipping, great selection of products. Will probably order again.

Date of experience: February 5, 2016
Alice D.
3 reviews
0 helpful votes
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Women I spoke to on phone for clarification tried hard but did not have items in front of her to compare. Talbots, for example, does have items available for receptionist to describe differences in more detail than online description. I suggest you consider doing same.

Date of experience: February 5, 2016
Anne S.
1 review
0 helpful votes
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Ordering was easy, shipping came very quickly (much faster than the website said it would take) and I think we got one more hook than advertised, so that was a great surprise too!

Date of experience: February 5, 2016
Madison W.
1 review
0 helpful votes
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I like having the option to use PayPal
February 3, 2016

I like having the option to use PayPal. Thank you.

Date of experience: February 3, 2016
Roger M.
1 review
0 helpful votes
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Great, fast delivery
February 3, 2016

Great, fast delivery

Date of experience: February 3, 2016
Montana U.
1 review
0 helpful votes
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Inferior product
February 3, 2016

Inferior product

Date of experience: February 3, 2016
Shannon H.
1 review
0 helpful votes
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I lost a battery pack for my heated ski boots a couple years ago and was (finally) looking for a replacement. I found it at Cozy Winters and it works great! After a cold day on the slopes, I realized I should replace the other one too.

Date of experience: February 2, 2016
Jeff D.
1 review
0 helpful votes
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Great Website
February 2, 2016

Great Website. Intuitive and very straightforward.

Date of experience: February 1, 2016
Patti L.
1 review
0 helpful votes
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This is exactly what I was looking for and it was so fast and easy to check out.

Date of experience: February 1, 2016
Raymond W.
1 review
0 helpful votes
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The gloves were ordered and received within a week. I have had no issues to report.

Date of experience: February 1, 2016
Gayla L.
1 review
0 helpful votes
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I am waiting for instructions to send it back
February 1, 2016

I am waiting for instructions to send it back. Customer service was very nice on the phone.

Date of experience: February 1, 2016
Alexandra M.
1 review
0 helpful votes
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Thanks for helping me get my replacement batteries so I can ski with warm hands! I hope the new batteries will work for a long time...

Date of experience: January 31, 2016

From the business

Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at [email protected], so he can address your concerns.


cozywinters.com
Santa Fe, NM, United States