On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shopping for custom covers was easy except for matching fabrics for the ottoman with my chairs. The fabric names didn't seem to match to get the same color.
Shopping for custom covers was easy except for matching fabrics for the ottoman with my chairs. The fabric names didn't seem to match to get the same color.
Easy to find and get what i need - great material and really good fit
Signed up for emails and thought I would get a discount but don't think it wa applied. So glad to get coves for my outdoor furniture and hope it fits.
Signed up for emails and thought I would get a discount but don't think it wa applied. So glad to get coves for my outdoor furniture and hope it fits.
They took a little longer to receive them because I didn't realize that they were made and shipped from India.
Hello Larry. Thank you for the rating and feedback on your recent Coversandall purchase.
Your order was placed on 2 August with Standard Ground shipping for delivery by 16 August. Per the FedEx tracking page it was delivered on 20 August - a week earlier than promised. We also offer faster turnaround options - Express, Priority. You can choose the desired method during checkout based on the delivery date and cost displayed next to each option.
Kindly note that we are a global business headquartered in Georgia with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs and Terms of Use. It is also promptly disclosed when inquired.
We trust that you are happy with the custom cushion covers we made for you and look forward to delighting you again with your next order! Thank you for choosing Coversandall.
Easy to order. Custom made heavy duty cover fits my need. Perfect fit. Specifically ordered to protect outdoor table from Chicago winter. True test will come this winter however I'm confident it will do the job!
I wasn't sure what it would be like to try to order custom covers, but the entire process was very easy and straight-forward. I even realized I chose the wrong side for my zipper (2 minutes after submitting it, of course), so used the chat function and the order was fixed. Everything came together perfectly and my order arrived a week ahead of schedule!
I was concerned about my order after placing it online, so the next day I phoned and talked live to a guy there... he said no worries, because everything is warrantied... well warrantied "my behind"... because when I phoned them after receiving the incorrect product, I phoned, and the guy said he could do nothing about because I ordered the wrong product... BOO BAD CUSTOMER SERVIC
Hello Mary. We are truly sorry to learn that your experience with us has left you disappointed.
Each cover is passionately handcrafted according to the measurements, finishing options and instructions provided. In the unlikely event that we make a mistake, we are firmly committed to making it right once the error is established.
From your last conversation with our support team we understand that you are dissatisfied because your cover does not have zippers and you were looking for enclosed cushion covers with a zipper. However, per your order confirmation email the product selected is Custom Cover and zipper was not selected as a tie down on your order. For cushion covers we have a separate product page:
https://www.coversandall.com/outdoor-cushion-and-pillow-covers/outdoor-cushion-covers.html
We certainly stand by our warranty when we make an error or when the material fails to function. Understandably, considering the amount of work and material that go into making each cover, we feel it is fair that a replacement be authorized only in case there has been an error in fabricating the cover. Additionally, since each cover is custom made to the size you order, we cannot accept returns as we do not stock any covers.
Regrettably, we are unable to locate any email from your registered email address about this issue. For now, we are assigning your concern to our escalations team who will investigate this and contact you with a resolution within 48 hours. Your patience and understanding are greatly appreciated.
Took exact measurements and grill cover fits perfectly! Nice material too.
Hope to see quality product results!
These guys give you the chance to correct things before they build unit which is really the only way to do this and not ending up dissatisfied with something that does not fit well.
Very easy to deal with good product Although made overseas shipping was pretty good
Online ordering was simple and fast. Product met my expectations.
I've only ordered but order was quick and easy.
Easy enough to customize order, but did not get 20% discount for subscribing.
Hello Gail. Thank you for reviewing your Coversandall purchase. We truly appreciate your feedback.
Please accept our apologies for the ripped shade. We package each product as securely as possible. Regrettably, sometimes a product does get damaged in transit. Per your conversation with our support team, we have shipped replacement fabric. It is currently in transit and should reach you by Monday, 30 August.
We are sorry to learn that you were unable to avail the welcome discount. The discount is not applied automatically. To avail it, the code WELCOME20 needs to be entered on the Shopping Cart page (in the APPLY DISCOUNT field). This code is mentioned on our homepage and also on the welcome email. For more information on this offer, please see this page:
https://www.coversandall.com/welcome-offer
You can still use the code on your next order; it is valid for use once per user.
Unfortunately, we are unable to determine your concern about 'instructions'. We are always looking for ways to improve our service. If you feel there is something we can change to make it easier, please feel welcome to write to us at [email protected].
Easy enough to customize order, but did not get 20% discount for subscribing.
I'm very satisfied with Covers & All. I received my cover sooner than expected and will use them in the future and recommend to family and friends.
Cover is a bit too large but will surely protect the helm and keep it clean.
After looking at a photo I uploaded, they contacted me for more information, noticing a feature I missed which made a difference in fabrication. I also spoke with them on the phone and got exceptional service. The custom cover fits perfectly and the quality is exceptional. I could not be happier.
Durable material, should last a
Long time. Pretty blue color.
Great website to input specific dimensions into a preset template. Very little chance for error.
Thanks for fixing the payment methods. The covers fit perfectly & were so easy to put the cushions in. The covers are exactly as described on the site - thick & sturdy. Having dogs & kids on the furniture makes that a must. I will be ordering more for the rest of my outdoor furniture as soon as I get new cushions made. If u are looking for good quality material and stitching, you will be very satisfied with covers and all.
The payment methods are not user friendly & a lot of redirection.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael. Thank you for the rating and feedback.
Please accept our apologies for the issue you faced with the air cushion. Per your conversation with our support team we have shipped a replacement which we see was delivered on 23 August. We trust your concern stands addressed.
We are glad you like the custom fire pit cover we made for you and look forward to delighting you again with your next order! Thank you for choosing Coversandall.