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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Terrible customer service - called SEVERAL days ago. Agent was unable to help me. She suggested I send an email, which I had already done and sent a 2nd email as well. To-date (5 days later) I've never received a return reply.
This is my second order with Covers & All. The website is very good and ordering is easy.
This is my second order with Covers & All. The website is very good and ordering is easy.
I have been very happy with all 5 covers I have purchased so far. I have a rooftop deck in Chicago and the weather is rough. I have had 2 covers for 3 seasons and 2 tornadoes without issue. The other covers have survived the summer so far! I getting ready to buy 3 more covers.
Quick delivery, quality item, good fit, etc. Will do business again.
The custom design and ordering process were a snap. Site is well laid out, intuitive and automated ordering and confirmation process made things simple.
The product I received, while more expensive than something generic I could have gotten on Amazon (provided if I could actually find the exact size I needed), is extremely high quality and better designed for lasting durability. I am very pleased with the product - the vinyl is thick, robust and the fit to my item was perfect. Additionally, shipping was timely and well packaged.
Simple site to use and complete order.
Every cover that was order has faded and is discolored.
Sent all requested information and Zero response!
Hello Jason. We are sorry to learn that our product and service have not met your expectations.
The material selected for your covers is Cushion Rite which as mentioned on the product page offers medium UV resistance. Understandably, with prolonged exposure to direct sunlight, any fabric will eventually fade. This does not affect the performance or durability of the covers.
Our Quality team did respond to your email on 23 July requesting pictures of the taffeta labels sewn on the inside edges of the covers. Regrettably, we are unable to locate any subsequent emails from your registered email address until 23 August. Upon receipt of these pictures (taffeta labels) we promptly issued a replacement with the caveat that the covers are suited for shaded or semi-shaded areas.
Should you have additional comments or questions, please feel welcome to write back to us on the same email conversation.
Product looks good and fit like a glove will see how it hold up enjoy the shade
Easy ordering-prompt shipping. Super products! The covers fit perfectly and the grey color is a nice change.
Easy and fast. Communication was great. My product was delivered ahead of schedule.
First cover arrived with a cut in the fabric, and was replaced at no charge. However, it was very weird that I was asked to prove the cover was in fact this companies. I've never had a online company ask me to do that before, but it all worked out in the end so I won't complain I suppose.
Hello Kirk. Thank you for the rating and feedback.
Please accept our apologies for the tear in your cover. We are firmly committed to replacing any product that has a defect or that has been fabricated incorrectly.
To establish the error, we request pictures or a video clearly showing the issue(s) with the product. A picture of the taffeta label is required as documentation for our internal audit processes. We regret any inconvenience this caused; however, we believe this is still more convenient than returning the product and waiting for it to reach us.
Thank you very much for your cooperation and understanding. We are glad the replacement cover is to your satisfaction. If there is anything else we can help with, please feel welcome to write back.
All went well and they really communicate with you. You will always be informed as to what is happening.
These covers are fantastic- even better than the originals that came with the furniture. They came within a week of me ordering too!
Good experience, hEasy to order, great quality and fit is exactly as they indicated on the order. My patio furniture looks brand new again, thank you! Owever, it was confusing to figure out if length is the depth.
Good experience, however, it was confusing to figure out if length is the depth.
So far this has been a good experience. There was a delay for some unknown reason on getting a quote for a custom shaped cover but Breyden, in your chat service rectified it quickly.
So far this has been a good experience. There was a delay for some unknown reason on getting a quote os a custom shaped cover but Breyden, in your chat service rectified it quickly.
Easy calculation but i will wait to receive swing cover and see if it fits well and is the right size. Blessings
Easy calculation but i will wait to receive swing cover and see if it fits well and is the right size. Blessings
The customer service was terrible, they blame me and all I wanted was an exchange I didn't want no refund. They told me to use soap and water for the off white color and to deal with it
Wonderful! Perfect fit! Durable material! Would definitely order again!
Covers&all makes a great product. I highly recommend them if you are looking for a high quality outdoor cover.
Covers&all makes a great product. I highly recommend them if you are looking for a high quality outdoor cover.
Cover is too heavy for regular, daily ise. Is heavy plastics tarp material. Did not want this. Needed lightweight cover.
Hello Joseph. Thank you for being a returning Coversandall customer.
We offer a range of fabrics and have tried to make the product pages as informative as possible. The material selected for your cover is COVER MAX which is described as 1000 Denier, PVC Coated Polyester (High Durability, Tear & Abrasion Resistant, Medium Weight, FEELS LIKE VINYL). We also have COVER FAB - available for selection on the product page - which is lightweight and feels more like fabric. On your previous order you had selected COVER FAB.
May we suggest that you get our Free Swatch Kit which will help you make an informed choice on your next order? There is no cost associated with ordering this kit:
https://www.coversandall.com/swatch-kit.html
If you have additional comments or questions, please feel welcome to write to us at [email protected].
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Hello JoAnn. We are sorry to learn that our product has not met your expectations, prompting you to raise a complaint.
With product complaints, investigation may be required across multiple teams which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.
Regrettably, we are unable to locate any email from your registered email address. Could you please write to us at [email protected] including the below:
1. Detailed description of your concern(s)
2. Pictures of the product clearly showing the problem
3. A picture of the white taffeta label sewn on the inside edge of the cover
4. Pictures of the shipping box you received the product in
We look forward to your email as we are keen to resolve this, especially if we have made an error in fabricating your cover.