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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Washington
1 review
0 helpful votes
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Way too big
March 3, 2022

I gave the exact measurements but unfortunately the product is bigger than expected

Date of experience: February 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Tara, We are sorry to note your disappointment with the product received. Upon checking the order details, we have fabricated the cover same as per the approved mock-up and manufacturer's website dimensions with the standard leeway as mentioned over the website. However, as we can see that the product has a little unusual shape which might be the reason. If you have any concerns regards to the dimensions, you can contact us at [email protected]. Our quality team will check and provide the best possible resolution for the same.

New Jersey
1 review
0 helpful votes
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Shuffle board cover
February 1, 2022

Gave them measurements, they made it, cover fits perfectly.

Date of experience: February 1, 2022
Massachusetts
1 review
0 helpful votes
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Great product & service
February 1, 2022

Great product & service. Great price for customization. Easy site to navigate. Fast shipping

Date of experience: February 1, 2022
Kentucky
1 review
0 helpful votes
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Didn't Listen
March 3, 2022
Updated review

Failed to make change in order despite immediate e-mail correction.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022

Good alternative
January 11, 2022
Previous review

Good alternative

Date of experience: January 11, 2022
South Carolina
1 review
0 helpful votes
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Great First Time Experience
February 1, 2022

I was looking for a circular cover with eyelets to put over my fire-pit. I found it here and was extremely pleased with both the quality and speed of delivery. Definitely a great experience.

Date of experience: February 1, 2022
Texas
1 review
0 helpful votes
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Custom Cover
February 1, 2022

I needed a very specific size. It fit perfectly and arrived sooner than I expected. Thank you.

Date of experience: February 1, 2022
Massachusetts
1 review
0 helpful votes
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Christmas Tree Cover
February 1, 2022

Tree Cover is high quality, made to the measurements I supplied and very easy to put on. I will be contacting them fora custom grill cover hext.

Very pleased with the turnaround time and the final product.

Date of experience: February 1, 2022
Texas
1 review
0 helpful votes
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Defintely 5 star
February 1, 2022

Measured exactly to fit, no problems. You can tell these folks have lots of experience and well worth the money.

Date of experience: February 1, 2022
New Jersey
1 review
0 helpful votes
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Great Quality
February 1, 2022

Have purchased both a custom firepit and air conditioner cover. Both fit perfectly and the quality is great.

Date of experience: February 1, 2022
DO
1 review
0 helpful votes
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Custom fit Firepit cover
February 1, 2022

Excellent fit & seems heavy duty for lung Maine winter

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Not good
March 3, 2022

Not very good quality and impossible to get full refund

Date of experience: February 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Carlos, We are sorry to note your disappointment with the product received. We at Covers&All always work forward to offer products without compromising the quality of the material. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped. We have also mentioned all the material specifications on the website so customers can get an idea about the same. We have fabricated the cover same as per the selected order details if there will be any error from our side, we can certainly provide you the resolution for the same. If you have any concerns, you can contact our quality team at [email protected]. They will check and provide you with the best possible resolution.

New York
1 review
0 helpful votes
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Great fit
February 1, 2022

The cover fits my fire pit perfectly! I'm also satisfied with the thickness of the material.

Date of experience: February 1, 2022
Pennsylvania
1 review
0 helpful votes
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Delayed shipping.
March 3, 2022

I bought a garage curtain to section off an area to heat during some construction. By the time the curtain arrived, the construction was far enough along that it was no longer needed. Since my order was a custom order there are no returns. It did say this up front, so I understand not allowing a return. It doesn't explain up front that shipping would take weeks so order in October for a December delivery.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Custom size web tarp
February 1, 2022

Product is very durable & was made & delivered within a week

Date of experience: February 1, 2022
Virginia
1 review
0 helpful votes
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Grill Cover
February 1, 2022

Covers and All is very thorough, timely and provide good value

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Quality covers
February 1, 2022

The covers are made with high quality thick material, I am very satisfied with the purchase.

Date of experience: February 1, 2022
Massachusetts
1 review
0 helpful votes
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Tolerance issues
March 3, 2022

The tolerance on the vinyl curtains makes it impossible to be sure the size curtain you need will be That when you get it. A 1"- 2" tolerance is too much in my opinion.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
North Carolina
1 review
0 helpful votes
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Sofa covers
February 1, 2022

Easy to order. The covers fit our sofas perfectly. The material is very durable.

Date of experience: February 1, 2022
Pennsylvania
1 review
0 helpful votes
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Terrible customer service
March 3, 2022

I placed an order with the wrong measurements and called them within 10 minutes to correct this mistake. Their line was "not working". I called 5 times and then emailed them all within half an hour to change the order. They never responded to me. By the time someone finally spoke to me the order was placed and they refused to help. Now I have a useless product.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Georgia
1 review
0 helpful votes
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Fire pit cover
February 1, 2022

Excellent quality. Fits perfectly, looks great and delivered when promised. Very happy with this purchase!

Date of experience: February 1, 2022