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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Arizona
1 review
0 helpful votes
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The product I ordered was lost due to a computer glitch on your computer. It took 3 weeks of numerous phone calls and numerous emails to finally get your company to investigate the issue. Once your company acknowledged the problem that I had paid for a grill cover that had never been shipped to me, the problem was corrected and a new order was processed with expedited shipping. It should not have taken so long for this issue to be corrected. I love your covers, which is the only reason I dogged this issue until it was resolved.

Date of experience: February 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Linda, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. We also do not want that our customers get this kind of experience from our side. Upon checking the order record, we can certainly understand your frustration. This is very unfortunate that due to some technical glitch, we were unable to locate the details and we sincerely apologize for the same. As we can see that our quality team has provided the resolution and your current order has been shipped out. You have been notified of the tracking details. We are glad to know that you love the cover we provide. As you have shared your feedback with us, we will surely pass the same to the concerned team to make the customer experience better.

Oregon
1 review
0 helpful votes
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Missing some hardware
March 3, 2022

Going through the website was fine but when I received the material it was missing some hardware

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
California
1 review
0 helpful votes
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No response to email
March 3, 2022

I Purchased a cover for a table and upon receipt of the color was black though I purchased a tan one. I emailed them to ask them about this and did not hear back. Still hoping for response at *******@att.net

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Pizza oven cover
February 1, 2022

Excellent. They asked a lot of questions to get the measurements right so cover would fit. And it did

Date of experience: February 1, 2022
Colombia
1 review
0 helpful votes
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Quality Clear Plastic
February 1, 2022

Perfectly fit our patio, as needed for outdoor viewing pleasure.

Date of experience: February 1, 2022
New Jersey
1 review
0 helpful votes
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Great cover
February 1, 2022

I ordered the cover it came exactly how I wanted it. Made even better than I thought. Perfect fit.

Date of experience: February 1, 2022
New Mexico
1 review
0 helpful votes
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Satisfied Customer
February 1, 2022
Updated review

Had no difficulty ordering and the cover fit and quality was excellent

Date of experience: February 1, 2022

Had difficulty ordering
February 4, 2022
Previous review

Had difficulty ordering

Date of experience: January 5, 2022
New York
1 review
0 helpful votes
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Great product, great customer service
February 1, 2022

Our order had an error, and they immediately sent a replacement. Great quality.

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Ordered a custom cover for an outdoor wash sink. It fit perfectly, construction is outstanding... couldn't be happier!

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Very impressed
February 1, 2022

This company communicates to make sure they are making what you need. My new covers are better than the originals. Very good experience, highly recommend.

Date of experience: February 1, 2022
Washington
1 review
0 helpful votes
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Custom tarp
February 1, 2022

Great quality and exactly what I order. Good communication.

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Superb
February 1, 2022

Order arrived very quickly, was correct and without any issues. The price was very fair for 3 custom sized woodpile covers. The material is quality and quite heavy duty.

Date of experience: February 1, 2022
New Jersey
2 reviews
0 helpful votes
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Perfect Fit!
February 1, 2022

Ordering my cover was very easy. The fact that they asked for so many measurements ensured a perfect fit. The cover arrived sooner than expected, and it fits my L-shaped patio furniture like a glove! I'm very pleased with the product and experience.

Date of experience: February 1, 2022
Georgia
4 reviews
1 helpful vote
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Tree cover
February 1, 2022

Site was easy to navigate, quick delivery great cover for a pencil tree! Would recommend this seller

Date of experience: February 1, 2022
Illinois
1 review
0 helpful votes
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Speedy Perfection!
February 1, 2022

My cover fit our custom outdoor kitchen like a glove, and it came so quickly. We couldn't be happier with our experience.

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Quality Bar Table Cover
March 3, 2022

I needed to cover my patio bar table for the winter. Their custom cover filled the need beautifully.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Michigan
1 review
0 helpful votes
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Christmas tree tote
February 1, 2022

This is a good quality product at a reasonable price.

Date of experience: February 1, 2022
Michigan
1 review
0 helpful votes
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Fits perfectly!
February 1, 2022

I am happy that I found Covers and All. The fire pit cover fits perfectly and arrived sooner than expected.

Date of experience: February 1, 2022
Arkansas
1 review
0 helpful votes
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Great cust. Service great product
February 1, 2022

Everything went well product was just as described

Date of experience: February 1, 2022
Michigan
1 review
0 helpful votes
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Did not fit.
March 3, 2022

My item arrived way too big. I sent pictures and they said it is custom. I emailed them again and they have asked for more pictures even though you can see the item does not fit at all.

Date of experience: February 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Kerry, We are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. We can certainly understand your concern and upon checking the order record, we can see that you are already in touch with our quality team. Once we will receive the required information, our quality team will surely provide the best possible resolution for the same.