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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Product Exchange
April 7, 2022

I was sent a product at least four times smaller than I requested and am awaiting assistance.

Date of experience: March 7, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Cindy, We are sorry to note your disappointment with the product received. Upon checking the order record we can see that you are already in touch with our quality team and they have emailed you back on the same. We request you to kindly check and revert us back so we can provide you the best possible resolution on the same. If you have any concerns, please feel free to contact our 24x7 customer support team via call or chat.

District of Columbia
1 review
0 helpful votes
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Great Cover
March 8, 2022

Thorough, excellent job by the company as far as measurement & design.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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A+ Custom Cover
March 7, 2022

Covers and All hit another home run! They were flexible as I made modifications to the design during the approval process, and the product exceeded my expectations. There were features that I thought would be helpful, but were difficult to communicate so I figured I would add them myself. Specifically, I have two zippers on opposite edges of a panel, with the intent of being able to roll the panel up to access the contents. I imagined a loop or strap to keep the rolled panel up and out of the way. Covers and All somehow understood the intent of what I was trying to do and added velcro loops without me asking! Great product, great service, thanks again!

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Great
March 7, 2022

So far this has been a very professional process and very user friendly.
Thanks so much!

Date of experience: March 7, 2022
California
2 reviews
0 helpful votes
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CharBroil Modular Cover
March 7, 2022

I like the detailed measurement instructions and ability to upload photos. A few back and forth emails confirming measurements was necessary but reassuring.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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I could not have been more pleased with my purchase. Exceptional quality and very fast for made by measurement order.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Wish you sold tan one's
March 7, 2022

Great product fit as ordered, was not able to order in the material and color.

Date of experience: March 7, 2022
Hawaii
1 review
0 helpful votes
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Very fast!
March 7, 2022

My special order was processed and manufactured quickly. Shipping was just as fast, and we're in Hawaii!

Date of experience: March 7, 2022
Oregon
1 review
0 helpful votes
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Very well made
March 7, 2022

This is a quality product and fits my cushion very well.

Date of experience: March 7, 2022
Mississippi
1 review
0 helpful votes
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Excellent experience! Quick shipping. Nice discounts.

Date of experience: March 7, 2022
Idaho
2 reviews
0 helpful votes
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Game cover
March 7, 2022

The order arrived earlier than told and it is of very good quality. The outdoor game table looks very nice on the patio with the cover on.

Date of experience: March 7, 2022
Virginia
1 review
0 helpful votes
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Great product!
March 7, 2022

Easy to order, excellent quality, kept me in the loop throughout the process. Highly recommend!

Date of experience: March 7, 2022
Michigan
1 review
0 helpful votes
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Product is as expected in terms of dimensions and quality, ordering was easy

Date of experience: March 7, 2022
South Carolina
1 review
0 helpful votes
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Seamless process
March 7, 2022

Very easy to order customized patio covers and received product fairly quickly. Wish the covers were a little tighter fit.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Fire Pit Cover
March 7, 2022

It was just as they said. It was made with great material and fit perfectly. Love my new cover would definitely buy again from them for something that I need a cover for.

Date of experience: March 6, 2022
Pennsylvania
1 review
0 helpful votes
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Custom Design
March 7, 2022

After my order It was followed up with a designer to clarify my design. I'm glad I went with there suggestions and the cover came out perfectly. Very happy

Date of experience: March 6, 2022
California
1 review
0 helpful votes
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I got what I wanted
March 7, 2022

I have these old cushions on metal chair frames. Their covers were decaying, so I measured them and put in my order. Shortly after that my custom covers arrived and they all look good. I first thought I would make my own but what I ordered was better -- sturdy, well-constructed, and strong zippers. (I wasn't going to use zippers.) They all fit well and look good.

Date of experience: March 6, 2022
Tennessee
1 review
0 helpful votes
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Waterproof doesn't mean waterproof
April 6, 2022

They made a custom heavy duty cover for my grill and bar area. It was beautifully done and fit perfectly. I even ordered the heavy duty to protect it even more from the elements. Just wanted everyone to know that their covers are not waterproof even though they say they are. Water soaks right through it and onto the grill and bar which causes more damage since it's trapped. Strongly advice against wasting $500 like I did. When I reached out for the company they told me that waterproof doesn't mean waterproof when the area is flat. Thanks for that.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2022
Massachusetts
2 reviews
0 helpful votes
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Highly Recommend!
March 6, 2022

Pretty easy to order. Nicely priced and Good quality. Received fairly quickly for a customized order.

Date of experience: March 6, 2022
Illinois
1 review
0 helpful votes
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Custom chair cushion covers.
March 6, 2022

Great! Perfect fit. Very good customer service and follow up with shipping.!

Date of experience: March 6, 2022