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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,063
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Grill cover
March 17, 2022

Ordering was easy to do. Delivery in less than a week.

Date of experience: March 16, 2022
Kentucky
1 review
0 helpful votes
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Sun shade Sails
March 17, 2022

Good so far. We received them sooner than expected. Have not installed yet. Will be a month or so.

Date of experience: March 16, 2022
New Jersey
1 review
0 helpful votes
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Good Cover
March 16, 2022

I've bought a couple of covers here. The process is quick, easy and very reasonable.

Date of experience: March 16, 2022
Georgia
1 review
0 helpful votes
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No Problems with my order. Product was exactly as described.

Date of experience: March 16, 2022
South Carolina
1 review
0 helpful votes
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Ad stated extra one or two inches gets added. With the elastic at the base, it has to be stretched with five hands to get it around the heater screen on top. Pretty tight!

Date of experience: March 16, 2022
California
3 reviews
0 helpful votes
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Perfect cover at a great price
March 16, 2022

I was surprised the cover was shipping from India but it got here fast.

Date of experience: March 15, 2022
Maryland
1 review
0 helpful votes
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Seamless. We have used before no issues that's why we used again.

Date of experience: March 15, 2022
Wisconsin
1 review
0 helpful votes
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Great!
March 15, 2022

Excellent. Well worked and good communication Staff was very helpful and pleasant to work with

Date of experience: March 15, 2022
North Carolina
1 review
0 helpful votes
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Well made, great fitting Products
March 15, 2022

Easy to order online - you get directions on how to measure correctly. That is extremely helpful! The end product is well made and worth the money.

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Sheehan Furniture Covers
March 15, 2022
Updated review

We received the new covers and they look great. The only negative thing I can say is: The covers were shipped to my old house. Good thing my old house is only a few miles away.

Thank you again for shipping replacement covers

Date of experience: March 15, 2022

Your website made it easy to custom order
November 21, 2020
Previous review

Your website made it easy to custom order

Date of experience: November 21, 2020
California
1 review
0 helpful votes
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Update: cushion cover arrived and was according to specs. I filled it with stuffing and it makes the perfect swing cushion. Couldn't be happier.

Found this site looking for a swing cushion, process was so quick and easy- will have to see when cover arrives, but couldn't be happier so far!

Date of experience: March 15, 2022
California
1 review
0 helpful votes
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Quality Firepit Cover
March 15, 2022

Website is very easy to navigate to custom order my fire pit cover.

Date of experience: March 15, 2022
North Carolina
1 review
0 helpful votes
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Customer Service is SO BAD
April 14, 2022

I placed an order in February for 7 cushion covers with 3 varying sizes. When I received my order I received 7 cushions of the same size. I thought it was weird because I specifically remember entering 3 different sizes into the online ordering system. Willing to take a hit and take responsibility for this being my fault, I went back online and tried to order the other 5 cushions covers I needed in two different sizes. Again the ordering system changed them all to the same size. So I then called a representative to place the order for me. He encountered the exact same problem and was unable to order what I needed because the ordering system kept changing all 5 cushion covers to the same size. I was instructed to "raise a ticket" to have someone help me with my issue. All I received was an email basically saying "we're sorry but there is nothing we can do because the ordering system works." About a week later, I tried ordering the 5 cushion covers in the two sizes I needed and the system worked... after being repaired. I have reached out numerous times and nobody has addressed my issue or offered any sort of resolution. I sent 3-4 emails/requests and called twice. The representatives I spoke to on the phone were kind and very patient but the people in charge of further looking into people's issues and concerns do not care whatsoever. The company got my money, twice. It seems that is all they care about. I would absolutely NEVER order from them again as I have still not had anyone address my issue.

Date of experience: March 15, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Patty. We apologize for the inconvenience and regret that you did not receive the quality of service you expected. We see that you have contacted our team, and we understand that there have been issues with the shipping cart. We would like to notify you that your complaint has already been forwarded to our website team, who will analyze the website journey to evaluate whether or not there is an error. We have sent you an email confirming that your complaint has been acquired, and our team will get back to you as soon as possible with the best solution.

If you have any questions or concerns, please do not hesitate to contact our customer support. We are available 24 hours a day, seven days a week.

New Jersey
1 review
0 helpful votes
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Super Helpful!
March 15, 2022

Their sales team was extremely helpful especially with my custom design.

Date of experience: March 15, 2022
Illinois
2 reviews
0 helpful votes
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Great quality and service
March 15, 2022

The quality was way better than I expected and the turnaround time was pretty fast. Definitely recommend it!

Date of experience: March 15, 2022
Louisiana
1 review
0 helpful votes
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Very easy ordering experience. The Finished Cover will have a 5 year warranty.

Date of experience: March 14, 2022
California
2 reviews
0 helpful votes
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Awesome
March 15, 2022

Excellent way to change up outdoor cushions without buying brand new ones! 1/2 the cost and sparkling new

Date of experience: March 14, 2022
Alabama
1 review
0 helpful votes
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Thank you
March 14, 2022

I used the cutomize option to make covers for machines at my place of employment. They are of great quality.

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Pleased with our cover.
March 14, 2022

Very thorough with our custom made cover. We appreciated your help with ideas of making our cover that we couldn't figure out.

Date of experience: March 14, 2022
Connecticut
1 review
0 helpful votes
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Easy and quick ordering, design and purchase. They reached out to me in order to make sure my measurements were correct. Thankfully they did because I was off on one of my measurements.

Date of experience: March 14, 2022