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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,449 reviews

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Minnesota
1 review
0 helpful votes
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Perfect
June 2, 2022

Great service and quality product. Will order again with no hesitation.

Date of experience: June 1, 2022
Virginia
1 review
0 helpful votes
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Sofa Covers
June 2, 2022

The cover fits perfectly thanks to the multi step process, careful checking by the company to make sure our measurements were correct. Will purchase from this company again. Thank you.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Great and fast
June 2, 2022

Easy to order and accurate easy to find what I wanted

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Custom covers
June 1, 2022

We ended up getting our custom covers very quickly but there was a lot of confusion with their website. It was frustrating because they weren't easily reached by phone, and when we did speak to someone they were in another country and it was hard to communicate. We are very happy with the quality of the covers and in the end they came out very good.

Date of experience: June 1, 2022
Virginia
1 review
0 helpful votes
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Great product and service!
June 1, 2022

This cover was exactly what I needed for my chaise lounge!

Date of experience: June 1, 2022
North Carolina
1 review
0 helpful votes
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Outstanding Custom Cover!
June 1, 2022

Very heavy duty and well made All American cover.
Attention to detail shows.
Very satisfied customer!

Date of experience: June 1, 2022
Wisconsin
1 review
0 helpful votes
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Awesome Product
June 1, 2022

Pool cover fit perfect! Logo looks amazing and ships fast!

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
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Outdoor chair cover
June 1, 2022

I purchased a cover for our outdoor chairs. It fits perfectly and is amazing. I would order again from Covers and All.

Date of experience: June 1, 2022
Colorado
1 review
0 helpful votes
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Hi,
We love the products we've received up to the this point in time. The problems we've encountered have had to do with reaching a live person to help us with resolution. I stayed on hold for almost and hour the other day and final became caller number 1 only to have the phone disconnected. I think waited on a chat for about 40 minutes before anyone could help me. I just don't have time for this. The person on the phone was kind. I didn't get 100% resolution because although I paid $80 for expedited delivery I got it 3 days later than promised.

Date of experience: June 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Thank you for such candid feedback, Alicia! On the other hand, we regret that our services fell short of your expectations. We're doing everything we can to respond to every customer as promptly as possible, despite an unusually large volume of enquiries and limited personnel. Your call could have been dropped prior to being connected due to some technical constraints. Please be assured that our team is actively working on the issue and it will be resolved shortly. While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.

The order was shipped ahead of schedule so it would arrive on time according to the carrier's standard transit time. Unfortunately, the package was delayed in transit. We employ third-party courier services over which we have no influence. Moreover, Covers & All has no bearing on the performance of third-party couriers and is not liable for any delays caused by their delivery service, as stated in our Terms of Service. Per your conversation with the support team, we have already processed the shipping refund. If you have any questions or concerns, please contact us at [email protected].

Georgia
1 review
0 helpful votes
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Love My Cover
June 1, 2022

I absolutely love my cover! It fits my table and chairs set perfectly!

Date of experience: June 1, 2022
Texas
2 reviews
0 helpful votes
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Quality product
June 1, 2022

Poor response tine for customer service... very surprised seems like a good product but poor service. Never could get an answer, just ordered anyway.

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Great covers
June 1, 2022

Great covers we just needed our umbrella cover slightly longer

Date of experience: June 1, 2022
Massachusetts
1 review
0 helpful votes
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Pillow covers
June 1, 2022

The covers are great and just what I was looking for, however, the zippers were placed on the sides of the top pillows rather than the bottom so they are visible.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Website
June 1, 2022

The quality of the product us excellent. We had intended to get a black tarp. We ended up with Navy Blue. It was too hard to distinguish the colors on the phone. And on the phone there are no words describing the color. Just the small patch of color to select.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Exactly What I Needed!
June 1, 2022

Being able to customize a cover for our fire pit was so easy! The cover is perfect! I will be ordering from them again in the future!

Date of experience: June 1, 2022
Alabama
1 review
0 helpful votes
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Great Kamado Joe Cover
June 1, 2022

Tricky dimensions with the egg being at an angle in the grill table but after much assistance, it is perfect! And very fast delivery. Highly recommend.

Date of experience: June 1, 2022
California
2 reviews
0 helpful votes
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Perfect fit every time
June 1, 2022

We've bought many covers from Covers & All - all custom made for different shaped furniture in our back yard. In every case it arrived quickly (usually within a week) and was exactly the size requested. The material is much thicker and less prone to ripping than previous companies we've used. It is easier to clean than other covers as well. The one thing I can't figure out is how they fold it up to fit in such a small package - I cannot seem to get it to fold to even close to the original size again!

Date of experience: June 1, 2022
Australia
1 review
0 helpful votes
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Very pleased
June 1, 2022

Very pleased thank you for the quality of the finished product

Date of experience: June 1, 2022
Utah
1 review
0 helpful votes
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Excellent experience
June 1, 2022

The product was great quality, personalized to my request, and at a great price!

Date of experience: June 1, 2022
New York
2 reviews
0 helpful votes
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Very Fitting
June 1, 2022

As I was browsing through the website, I discovered your offer. Right away I made an order and it was processed very quickly.

Date of experience: June 1, 2022