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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Perfect Transaction!
July 7, 2022

Perfect fit, perfect color, perfect texture, perfect delivery, and perfect customer service.

Date of experience: July 7, 2022
Nevada
1 review
0 helpful votes
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Review
July 7, 2022

One of the most unpleasant times I've had, left numerous messages, would hold for over an hour just to be hung up on, while number one in queue. Until I received a call from Kathy, she was the most pleasant and professional customer service rep

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Administrative Coordinator
July 7, 2022

Easy and the product was quality
………………………………………………….

Date of experience: July 7, 2022
Washington
1 review
0 helpful votes
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Great covers
July 7, 2022

Covers came quickly and were good quality. They worked really well to replace my worn out porch swing covers.

Date of experience: July 7, 2022
Nebraska
2 reviews
0 helpful votes
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Got items, delivery was not seamless and support non helpful.

Date of experience: July 7, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Theresa, We are sorry to note your disappointment in regards to the delivery and we sincerely apologize that our service does not meet your expectations. Upon checking the details, we can certainly understand your concern. As per the tracking details, FedEx has tried to deliver the package however it shows the "Customer not available or business closed". Due to security reasons FedEx do not left the package, if they will not find the safe place. Also Covers&All has no control over 3rd party couriers' performance, the same is mentioned on the website. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the received product.

Ohio
1 review
0 helpful votes
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Perfect!
July 7, 2022

I needed new slipcovers for my outdoor furniture. It was easy to customize them with Covers & All and the finished product exceeded my expectations.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Happy With Purchase
July 7, 2022

Good value, to reupholster it would cost 5 times as much. Just enter the dimensions and maternal you want to use.

Date of experience: July 7, 2022
Washington
1 review
0 helpful votes
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Review
July 7, 2022
Updated review

Product was nicely made with very strong material.

Date of experience: July 7, 2022

Good experience
May 29, 2022
Previous review

Good experience

Date of experience: May 29, 2022
Texas
2 reviews
0 helpful votes
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Love it!
July 7, 2022
Updated review

So pleased I was able to find a website to order a replacement cover for my ottoman and I was honestly surprised at how well it fit!

Date of experience: July 7, 2022

So pleased I was able to find a website to order a...
May 14, 2022
Previous review

So pleased I was able to find a website to order a replacement cover for my ottoman

Date of experience: May 14, 2022
Canada
2 reviews
0 helpful votes
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Great improvement
July 7, 2022

I received the covers in a very timely manner. They are a perfect fit and look great. They are such an improvement.

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Pergola cover
July 7, 2022

Great product, well made
Arrived quicker then promised!

Date of experience: July 6, 2022
California
1 review
0 helpful votes
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Exceeded all expectations!
July 6, 2022

I had the best experience using Covers & All. They made custom covers for my patio cushions that came out even better than expected. I had a concern regarding the timing of my shipment and their customer service was excellent as well. I highly recommend using their services and would gladly do so again in the future! Totally exceeded all expectations.

Date of experience: July 6, 2022
Arizona
1 review
0 helpful votes
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Pleased
July 6, 2022

Great and speedy; had to contact customer service to get an invoice

Date of experience: July 6, 2022
Georgia
1 review
0 helpful votes
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Easy to order and customize.
July 6, 2022

Easy to order and customize. Fast delivery considering the location of the product.

Date of experience: July 6, 2022
Oklahoma
1 review
0 helpful votes
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Mattress cover for porch swing
July 6, 2022

Very well made, my only complaint is i asked that it be made for a six inch depth mattress, and it was definitely not... cover is a full 9 inches deep and so it looks kind of sloppy on the mattress to me. Cannot complain about the quality, however.

Date of experience: July 6, 2022
Colorado
1 review
0 helpful votes
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Awesome
July 6, 2022

Fast and easy. Good quality product- heavy fabric. Faded a bit in the sun though

Date of experience: July 6, 2022
Illinois
2 reviews
0 helpful votes
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Great Cover, very well made
July 6, 2022

Cover seems to be very well made, Dimensions were as ordered.

Date of experience: July 6, 2022
Michigan
1 review
0 helpful votes
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Great cover!
July 6, 2022

Great option to customize and the fit is perfect! Works well with our other patio furniture.

Date of experience: July 6, 2022
Idaho
1 review
0 helpful votes
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Professional Services
July 6, 2022

Very professional website and purchase process. I never had to call to check on my order or shipment.

Date of experience: July 6, 2022
Colorado
1 review
0 helpful votes
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Great
July 5, 2022

Very helpful in getting the right order and size right.

Date of experience: July 5, 2022