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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Indiana
1 review
0 helpful votes
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Like the product
August 16, 2022

I like the pillow covers we purchased. I did not like that I couldn't talk to someone on the phone about some questions I had on my reorder. Looks like our covers are already fading after a couple of months but they also are in full sun. I'd order again just because of the price of the product I ordered.

Date of experience: July 16, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Misty, Thank you for your feedback. We are glad to know that you like the cover we offer. As per your concern regarding the color fading; upon checking the order details, the selected material type of suitable for the Shaded - Semi Shaded Areas. The same is mentioned on the website. Furthermore, we are sorry to learn that you were unable to connect with us over the phone. Upon checking the details; we can see that our team has tried to contact you over the call unfortunately unable to reach you and revert you back via email. However we can understand your concern and value our customers' time, and this should not have happened. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Texas
1 review
0 helpful votes
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Good product over all
July 16, 2022
Updated review

I ordered my first cover and it's fits just ok. Hopefully the second one (for the same outdoor sofa…I have 2 of them…fits better. It was about 4" longer than what I anticipated so now it drags the ground a lot.

Update: Second cover fits much better. Since the company added several inches to your measurements, I just sent my order in with 2 inches shorter than what I needed. Taking the gamble worked out great for me.

Date of experience: July 16, 2022

I ordered my first cover and it's fits just ok
May 31, 2022
Previous review

I ordered my first cover and it's fits just ok. Hopefully the second one (for the same outdoor sofa…I have 2 of them…fits better. It was about 4" longer than what I anticipated so now it drags the ground a lot.

Date of experience: May 31, 2022
Illinois
1 review
0 helpful votes
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Perfect - Just What I Needed
July 16, 2022

Great products and service - thank you, appreciate it

Date of experience: July 16, 2022
Pennsylvania
1 review
0 helpful votes
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Shade
July 16, 2022

Very easy and quick to install. It took no time to assemble

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Custom Outdoor Kitchen Cover
July 16, 2022

Appreciate the detail of measurements needed. We did go over the measurements several times over a period of days to ensure they were accurate. Although it was +100 degrees in TX going out to take the measurements multiple times wasn't fun but when we received the cover it was perfect. I would recommend this company.

Date of experience: July 16, 2022
Colorado
1 review
0 helpful votes
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Custom covers at a fair price
July 16, 2022

I've ordered a cover for my outdoor built in fire pit and another one for a pergola shade. Both covers are great quality and it was easy to customize to meet my needs.

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Bose system cover
July 16, 2022

Great job on timely delivery of a cover to fit my unit

Date of experience: July 16, 2022
Ohio
2 reviews
0 helpful votes
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Custom chair covers
July 16, 2022

My order was delivered while I was on vacation and it required a signature. Coverall did a great job resending the order. No problems. Great quality!

Date of experience: July 16, 2022
North Carolina
1 review
0 helpful votes
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Outstanding quantity and Setvice
July 16, 2022

The cover was great. Received it about 5 day sooner than expected. Would for sure use you again.

Date of experience: July 16, 2022
Washington
1 review
0 helpful votes
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Really appreciated the sizing visualizer while ordering my custom piece.

Only wish I'd spent a little more time finding a more accurate layout, my product is a little lose fitting due to this.

Date of experience: July 15, 2022
Michigan
1 review
0 helpful votes
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Happy Customer
July 15, 2022

Good experience, all online, easy and efficient. Happy I could send a photo to create personalized boat seat covers.

Date of experience: July 15, 2022
Wisconsin
1 review
0 helpful votes
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Amazing!
July 15, 2022

I have a built in grill and have been looking for the perfect cover. Your team worked with me to make sure I had the right measurements and it fits like a glove.

Date of experience: July 15, 2022
New York
1 review
0 helpful votes
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Easy order
July 14, 2022

Great fit and they look so wonderful in the furniture! Getting compliments o how great they look! So glad I took the chance and was pleasantly surprised with workmanship!

Date of experience: July 14, 2022
Illinois
1 review
0 helpful votes
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Super covering
July 14, 2022

Seems straight to the point and quick. Liked that I was asked to send a picture of what I intend to cover.

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Nice covers, but…
July 14, 2022

Pretty good site to get covers for cushions that badly need some new life. If custom made, make sure you want the covers because they are not returnable. It would be great to receive a swatch of the cover before purchasing to be sure.

Date of experience: July 14, 2022
New Jersey
1 review
0 helpful votes
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Great order process. Lets see how quality the final product is. If good, I will order more.

Date of experience: July 13, 2022
Indiana
1 review
0 helpful votes
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Repeat buyer of custom
July 13, 2022

Repeat buyer for the custom cushion covers for outdoor patio furniture. Originally purchased the navy and loved the fit and color of the fabric. Just ordered the same in beige to change things up. It was simple and easy, went into my previous orders which saved all of my previous measurements. Most companies don't have that option. I highly recommend this company for custom cushion covers.

Date of experience: July 13, 2022
Maryland
1 review
0 helpful votes
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Great Service
July 13, 2022

It was an easy site to use. The product was perfect. Just as I ordered.

Date of experience: July 13, 2022
New York
1 review
0 helpful votes
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I recently ordered a bunch of items. The colors were off, the feeling of the material was terribly harsh and the measurements were not exact. I emailed customer service and kept getting the same response, "Regrettably, there is nothing we can do". I just find this completely unacceptable in 2022. I am not one of those people who thinks "the customer is always right." I was just simply trying to see if I could return them for a different material or choose a different color or simply anything. Just beware before ordering, there is absolutely no resolution if you're completely dissatisfied with your order.

Date of experience: July 13, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Nikolas, We are sorry to note your disappointment with the product received and we sincerely apologize that our service does not meet your expectations. Upon checking the order details, we have manufactured the product same as per your selected material. We have mentioned all the material specifications on the website. As per your concern regarding the material color, the digital image on the website and the actual material color may differ a little. To avoid such issues, we have provided an option to order a free material sample kit (Swatch kit) from the website so customers can get a better idea about the same. Also, there will be 0 to -1 Size variance particularly for the selected products, the same is mentioned on the product page. Furthermore; we are in a custom business, the return product will not be useful for us. We can certainly provide the resolution, if there will be any manufacturing error from our end. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.

Canada
2 reviews
0 helpful votes
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Stavan was excellent.
I haven't opened the order as we will set up in October. But it was a pleasure doing business with you people.

I want to give a complete review when installed. But right now I would highly recommend someone to your firm.

Date of experience: July 12, 2022