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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,055
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Maryland
1 review
0 helpful votes
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Good so far, can't install until Spring, I will let you know once installed.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Glenn! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Rectangular cover
February 23, 2025

Cover came well packaged well-made, very sturdy material.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Ronald! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Easy use great quality fast turnaround
February 23, 2025

I was nervous to order my own custom cover because I was afraid I was going to measure it wrong but the detailed easy to follow directions on their website made it a breeze. Our cover arrived so fast considering it was custom made and the price is unbeatable!

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Megan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Disappointed
February 23, 2025

I gave you very specific dimensions. You took it upon yourself to expand those dimensions. Now I have covers that fit very loose and drag on the ground. I'm not happy.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Richard, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Illinois
1 review
0 helpful votes
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Perfect fit
February 23, 2025

Covers and All always does a great job. Very pleased.Will order from them again.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Maria! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Simple & easy
February 23, 2025

Easy to order - specifications were met and delivered in a timely manner

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brian, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Fast, efficient comms. Cover was perfect. Will use company again

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Matthew! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Order item not clear
February 23, 2025

I did not select a "custom" cover... but what I thought was a "stock" size cover. It did not fit and I was not allowed to return it.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Dinah, Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. After reviewing your order, we can confirm that the cover was fabricated based on the dimensions provided at the time of purchase and in accordance with our standard process.

We understand how important it is for the product to fit as expected, and we’ve reviewed the situation thoroughly. As per the latest update, our team has already worked to provide the best possible resolution, and we are pleased to inform you that your new order has been shipped and is currently in transit. You can monitor the delivery status using the tracking page for updates.

We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or need additional assistance, please don’t hesitate to reach out.

TT
1 review
0 helpful votes
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Great product!
February 23, 2025

Appreciate the tireless effort to work with me to ensure I received the perfect fitted covers.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Leonard! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Great
February 23, 2025

Very courteous and professional. Thank you for your service

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Steve, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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TV Cover
February 23, 2025

Easy to determine size needed with guidance on website. Cover arrived in about 10 days. Great experience.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Stephanie! We’re delighted to hear that you had a great experience ordering your TV cover! It’s wonderful to know that our website guidance made it easy to determine the right size and that your cover arrived promptly. Thank you for choosing us—we appreciate your support and look forward to serving you again in the future!

Michigan
1 review
0 helpful votes
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Impressed
February 23, 2025

I ordered one tarp to test the size a few months ago. When I reordered three more in the size that I knew I needed, I was very impressed with the company reached out to me to make sure I was not making a mistake by ordering a slightly different size than I had ordered originally. You don't see that kind of customer service very often anymore. Thank you for the perfect order, and for having my back.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Molly! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Water cooler
February 23, 2025

A perfect fit A+ a pleasure to deal with hope to due business again

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Eddie! We're delighted to hear that you had a great experience and that the fit was perfect. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great fit and quality
February 23, 2025

Easy to order. The fit and quality are great, especially for the price. I expect the cover to last a long time.

Date of experience: February 12, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Christopher! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Amazing Quality and Fast Shipping!
February 22, 2025

This was so easy, the system is user friendly, the quality of the covers is great and fits like a glove. Shipping was unbelievably fast and so professional. I highly recommend it!

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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My customer cover/tarp/curtain shop
February 22, 2025

There is a learning curve, but not too bad. Sometimes Coversandall generates a mock up, or there is a price increase (due to design), or something else that I need to approve. However, I don't get a email letting me know there is something that needs my attention. In those cases, production can be held up but I don't know about it until I realize the item should have been delivered and I go investigate why. Otherwise communication is good.

Date of experience: February 12, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Custom cover done well at a fair price.
February 22, 2025

Our customer cover was complicated due to multiple grills, sink, et al. They took a great deal of care and patience to assure all dimensions were correct, we received it fit perfectly and price was reasonable!

Date of experience: February 12, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Spencer! Thank you for your kind words and for sharing your experience with us! We're delighted to hear that your custom cover fit perfectly despite the complexity of the design. Our team takes great pride in ensuring every detail is just right, and it's wonderful to know that our efforts met your expectations. We appreciate your business and look forward to assisting you with any future needs. If you ever have any questions or require another cover, please don’t hesitate to reach out!

Georgia
2 reviews
0 helpful votes
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Easy to shop
February 22, 2025

My specific cover was easy to design and Covers & All made sure it was just how I wanted.

Date of experience: February 11, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Craig! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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WHere's my zipper?
February 22, 2025

It was easy to order exactly the size and shape cover I need. I thought I'd ordered a zipper but some how that selection didn't hold. The cover will work fine.

Date of experience: February 28, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Easy to measure and easy checkout and designer easy to communicate with when double checking measurements.

Date of experience: April 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Great Customer Service and Great Custom Covers
December 24, 2024
Previous review

I've dealt with the salesman before. I don't remember his name but he was very professional. The software used is easy to use to give the design team the appropriate measurements. These tough black covers can't be beat. I've had to replace many covers regularly from other companies and although they were less expensive they never last more than 3-5 years. These cost more but they are custom made, last a long time while looking new, and are worth it.

Date of experience: December 13, 2024