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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Mexico
2 reviews
0 helpful votes
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No
February 26, 2025

I am entering at least fifty characters so that my review is ok

Date of experience: February 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Brent! Thank you for your review! We understand that sometimes, reviews require a certain number of characters, and we appreciate your effort in posting your feedback. If there's anything else you'd like to share about your experience or any future needs, feel free to reach out.

Maryland
1 review
0 helpful votes
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Great product
February 26, 2025

Really great experience, it was delivered on time. The product sent was high quality

Date of experience: February 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Nicholas! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great, except for the fabric!
February 26, 2025

This cover is very well made and such a great price! My only complaint is the stripped fabric. The image that is provided when selecting is so zoomed in it looks like there are only two colors: white and black stripes. But there are actually 3: white, black and gray. But there is no way of knowing how thick the stripes are etc. I reached out during the ordering process and asked if they could provide me with another picture so I could have a better idea of what the fabric actually looked like. They said that was not possible.

Date of experience: February 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Lacy! We appreciate you taking the time to share your experience with us. We’re glad to hear you’re happy with the quality and price of your cover! However, we’re sorry for any confusion regarding the fabric design. Your feedback about the image clarity and fabric details is valuable, and we will certainly look into ways to improve the representation of our materials online. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Vermont
1 review
0 helpful votes
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Easy to navigate and work with
February 25, 2025

Have never had an issue ordering through this website and all covers ordered have worked great, for my purposes!

Date of experience: March 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Terrence! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Excellent fit and service
February 25, 2025

Fits like a glove to spec and came quickly, good service and communication.

Date of experience: February 15, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Adam, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Amazing
February 25, 2025

I was extremely questionable because of what I was ordering a cover for. It is an outside L shaped kitchen with a lot of weird different measurements. It didn't take long at all for the measurements. Came in a week later and this thing is absolutely what I needed to keep my outdoor kitchen protected from the elements.

Date of experience: February 15, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Reed! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Cover
February 25, 2025

This company was great at notifying about the arrival of my table cover. I will definitely order from them again.

Date of experience: February 15, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Emily! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Cyprus
1 review
0 helpful votes
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The Customer Service people accents were so bad you couldn't understand them. I had to call multiple times to finally reach someone that I could understand. When I finally got my Cover it's great. I love it.

Date of experience: February 15, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeffery! Thank you for your feedback! We're delighted to hear that you're happy with the cover. We sincerely apologize for any difficulty you experienced while communicating with our customer service team. Your feedback is valuable to us, and we will consider it for future improvements. If you ever face similar issues while placing an order in the future, you can request to speak with a supervisor or ask for a callback.

California
1 review
0 helpful votes
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Employee training appears lacking
February 25, 2025

You have poor customer service. I don't think it's the fault of the employees I spoke with; they were all lovely! The problem was that they didn't know what they were doing or how to do it. I suggest you listen in a representative sample and learn.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Alan! We are sorry for the inconvenience caused to you. We always look forward to offering the efficient service to every customer, however, we understand that there is always room for an improvement. As your feedback is important to us, we will surely consider it to make the customer experience better.

California
1 review
0 helpful votes
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Grill Cover
February 25, 2025

The overall experience was pleasant and very easy to navigate.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Melvin! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
1 review
0 helpful votes
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Value
February 24, 2025

So far easy. I truly hope cushion covers are as quality as website indicated!

Date of experience: March 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Denise! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arizona
1 review
0 helpful votes
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Cover for gril is great!
February 24, 2025

Great! Materials are good quality & communications were good...arrived quick!

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Pam! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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BBQ Island Cover
February 24, 2025

Very good experience, designers were very thorough and detailed. Cover fits perfectly.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brian, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Love the quality of the covers!
February 24, 2025

High quality workmanship! Very fast delivery considering they are custom built.
I have other furniture covers made by Covers & All and we love them too. They are a year old and still look brand new. They clean up nicely with the garden hose.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Louann! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Good product
February 24, 2025

The website was easy to navigate. Entering the dimensions and filling out the forms was easy to follow. The product received matched the measurements.

Date of experience: March 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Daniel! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Challenging Smoker Shape
February 24, 2025

We have a custom smoker with two smoke stacks with doors and cover handles protruding out on all sides of the smoker. Sent photographs and dimensions to Covers & all and after several dimensional models were created, checked and dimensions modified, the final cover product is a successful fit!

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Tim, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Thank you covers and a very quick turnaround I ordered two custom so they would match. The fabric is much heavier than any manufactured covers. Highly recommended the product.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Dianna! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Good so far, can't install until Spring, I will let you know once installed.

Date of experience: February 14, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Glenn! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Rectangular cover
February 23, 2025

Cover came well packaged well-made, very sturdy material.

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Ronald! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Easy use great quality fast turnaround
February 23, 2025

I was nervous to order my own custom cover because I was afraid I was going to measure it wrong but the detailed easy to follow directions on their website made it a breeze. Our cover arrived so fast considering it was custom made and the price is unbeatable!

Date of experience: February 13, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Megan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!