On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast and easy on your website just put your tire size in great fit
Easy to understand, easy to order and top quality construction.
Hey Doug! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a cover for my e-cargo bike. It's quite a different shape than traditional bikes but the design team worked with me to make sure they had all the measurements then needed. When it arrived, a perfect fit!
Hey Mr. Albert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The covers are great except for the placement of the zippers. I expected them to be on the corner of the square cover but they are about 6" off the corners so they don't fit correctly.
Hi Lee, Thank you for your feedback! We’re glad to hear that you’re happy with the covers overall. We apologize for the issue with the zipper placement and understand how it’s affecting the fit. To help resolve this, please raise a support ticket through your account, and our team will assist you further in finding the best solution. We truly appreciate your patience and are here to help!
The process of confirming dimensions took 3 months leaving my furniture exposed for most of the rainy PNW winter. Emails asking to confirm measurements often when to my spam and were missed. This caused me to think its being prduced when it wasn't. My order was cancelled by the company; but instead if a refund I was given a store credit that was insufficient to replace the same order. My complaints were ignored and I had to end up paying much more to re-order the same items.
Hi Henry, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Cooler cover manufacture (Tommy Bahama) no longer makes a replacement cover. I found this company on line. I went with the heaviest material due to direct sun (So. Cal.) Time will tell on the cover's durability.
Hey Greg! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
On time and as ordered but requiring a minimum of 50 characters is probably the reason I never do any reviews
Hi Rob, Thank you for your feedback! We’re glad to hear your order arrived on time and as expected. We understand that the 50-character minimum for reviews can be a bit frustrating, and we appreciate you taking the time to share your thoughts despite that. Your feedback is valuable to us, and we’ll consider it as we work to improve the review process. If you ever need assistance or have any other suggestions, feel free to reach out!
Thank you, Kody, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I was amazed at the quality of the cover and the shipping time
Hey Steven! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The custom cover I ordered fits like a glove! Very happy with quality!
Hey Stephen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am happy with my orders. Great quality and very accurate with the measurements. Thank you for your great service and great product. We will definitely order again the in the future.
Hey Rio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order. Options are clear. No problems at all and the product was delivered in the promised time frame.
Hey Cynthia! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Fairly easy once I got dimensions from Grilla. Delivery was very quick and product is of great quality.
Hey Daniel! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to use website. Great communication, fast shipping and great price. Thanks
Hey Brent! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
A couple years ago, my brothers and I built a custom green egg stand for my dad. The only problem was, we could not find a cover to fit with the custom dimensions. Covers & All saved us. The cover was nearly perfect (a little big near the handle). The shipping time was longer than I anticipated and arrived after my dad's birthday. It took a few days of emails to confirm the custom dimensions before it was sent on to the "production team". Once the cover made it to production, it was finished and mailed quickly. I would recommend knowing there might be a little extra time needed to confirm your order. Other than that, customer service was helpful and the cover is great.
Hey kay! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fast service with good communication. Covers were made exactly as ordered from a photo showing dimensions and angles.
Hey Brad! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Previous orders were fast and well done
I was delightfully surprised how well this cover fit. Highly recommended.
Hey Alfred! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Customer service was giving recurrent updates about the order status.
Hey Omayra! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Custom covers turned out perfect, size and fit are correct! Material is great quality!
Hey Emily! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good and that wasn't enough words so I have to keep writing so yes everything was good until this stupid 50 word requirement
Hey Matthew! We appreciate your feedback and are glad to hear that everything was good with your order! (even if the word count made it a bit of a challenge). Your satisfaction means a lot to us. We truly appreciate you taking the time to share it. If you ever need anything, we’re here to help—no word limit required!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ronald! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!