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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Nevada
1 review
0 helpful votes
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Go Residence
November 20, 2022

Excellent ordering process. Great quality of products offered at a fair price.

Date of experience: November 20, 2022
Illinois
1 review
0 helpful votes
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Durable so far
November 20, 2022
Updated review

I ordered tarps to seal off my outdoor kitchen during the winter last year. So far they have held up great in the Illinois winter.

Date of experience: November 19, 2022

Easy to use website and 24/7 help on the website
October 25, 2021
Previous review

Easy to use website and 24/7 help on the website. Designing a custom tarp was easy.

Date of experience: October 24, 2021
Minnesota
1 review
0 helpful votes
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Wonderful product and easy to order
November 19, 2022

Easy to make my customized selections and to place my order.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Great tarps! Worth every penny! I throw away the tarps from my wood pile every year due to rips and holes. I've had these tarps for six weeks now. They have not ripped yet, and keep the wood nice and dry.

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Great quality and pricing. Very responsive when I had to call for help with measurements.

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Patio furniture covers
November 19, 2022

Easy to use website and the custom sizing beneficial.

Date of experience: November 19, 2022
Washington
1 review
0 helpful votes
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Multiple torn grommets
November 18, 2022

I contacted customer service over a week ago concerning the grommets ripping off in the wind and have yet to hear back. We have had the patio curtains hung for only 4 weeks.

Date of experience: November 18, 2022
Colorado
14 reviews
23 helpful votes
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I am so seething, fuming, unbridled pissed at these people. They don't backup their product. Their "heavy duty" zippers do not hold. The zipper was hardly used. I had a custom cover made and the zipper didn't last even 6 months before pulling apart. They argued and argued about a partial refund. They decided to do a partial refund and then refused when the original card I used was closed due to fraud. What company can't refund in other ways? Now, it's winter, and I'm having to spend hours replacing this goddamned zipper myself by hand! I'm using a different product other than a zipper to get this done. This company will cost you in time, money, and frustration. I HATE these people.

Date of experience: November 18, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Tina, we are sorry to note your disappointment regards to the zipper and apologize that our service does not meet your expectations. We are sorry to inform you, unfortunately we do not provide the warranty on the tiedown and accessories as it is depend upon the usage of the product. However, as your satisfaction is our priority, our team has provided the best possible options to provide you the promised partial refund in a different way. If you have any other concerns, please feel free to contact our customer support team via call or chat.

Washington
1 review
0 helpful votes
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Awesome
November 17, 2022

Easy ordering! Great product. Flexible custom measurements.

Date of experience: November 17, 2022
Indiana
1 review
0 helpful votes
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Replacement Cover Experience
November 17, 2022
Updated review

Somewhat disappointing, but in the end Covers & All satisfactorily completed my order.

Date of experience: November 17, 2022

The website was easy to navigate and the customer service...
December 17, 2021
Previous review

The website was easy to navigate and the customer service rep. Was knowledgeable and very responsive. Simple & Easy!

Date of experience: December 17, 2021
Ohio
1 review
0 helpful votes
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WAY better than I expected
November 17, 2022

The customization was a nice feature. Shipping was way faster than I expected coming from India, communication was top-notch, but the quality of the materials and the design blew me away. Similar items was available on Amazon, but they were more expensive and didn't look to be of the same quality. I would absolutely recommend Coverall. I will definitely shop with them again in the future.

Date of experience: November 17, 2022
Massachusetts
2 reviews
0 helpful votes
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Very satisfied with my purchase
November 17, 2022

I didn't like the chat box popping up incessantly.

Date of experience: November 17, 2022
Michigan
1 review
0 helpful votes
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Not exactly what I'm looking for. A cushion made to fit a very specific space in the right color for the space. The color is right. The size is right. But all I for for my hefty outlay was an empty cover with no cushion inside. It was not made clear that the cushion costs MORE money. I am an unhappy customer because I feel like I was deceived.

Date of experience: November 16, 2022
Arizona
2 reviews
0 helpful votes
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Fixed
December 16, 2022

I signed up for a 20% discount by giving you my email and the code didn't work. I filled out this survey, and the very next day my discount was applied and I got a refund in the amount of the discount! This is the way business should be done. Congratulations Covers & All, you just got a customer for life!

Date of experience: November 16, 2022
Minnesota
1 review
0 helpful votes
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Final product
November 15, 2022

Not a good fit for sofa with arm rests. The customer service is great.

Date of experience: November 15, 2022
Ohio
1 review
0 helpful votes
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Great Cover
November 15, 2022

The website was easy to use. I entered the dimensions of the outdoor gas fire place I needed a cover for and the cover that came fits perfectly and looks and functions 100 times better than the one I got when I originally bought the gas fireplace.

Date of experience: November 15, 2022
California
1 review
0 helpful votes
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Perfect Fit
November 15, 2022

I ordered a curved L-shaped sectional cover for my outdoor seats. I was very worried the dimensions would be off. The cover fits perfectly! I am so happy with the fit and material! I am ordering all my covers from Covers & All!

Date of experience: November 14, 2022
Arizona
1 review
0 helpful votes
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Great Company/Product
November 14, 2022

Ease of order specification and product information. Great communication with customer service on shipment status. First rate product quality - these were exactly to spec! Incredible price and value.

Date of experience: November 14, 2022
Florida
1 review
0 helpful votes
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Very satisfied and Impressed with my first order. Everything came perfect.
Just called to get measuring help for my second order and the representative was very helpful.

Date of experience: November 14, 2022
Alabama
1 review
0 helpful votes
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Ideal Source for the Perfect Cover
November 13, 2022

I made a frame of 1 inch square aluminum tubing to cover my electric riding mower with bagger attachment and needed a sturdy custom made cover. I found the Covers & All's website on Google. The website was easy to use, plus they had the heavier canvas I was wanting. I ordered a 44x48x90 cover with grommets every 12 inches. The cover was well made and the fit was perfect. Any future I have, I kow where to go.

Date of experience: November 13, 2022