Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I can get the covers over my chairs but they are too small and difficult to put on. I double checked the measurements I provided and confirmed them as correct. There was not a chair and your examples that looked like mine exactly so I picked one that was as closest possible. Perhaps this was the reason the covers came out too tight.
We had a very difficult custom outdoor grill island which the folks at C&A worked with us diligently on and the result was a perfect fitting cover! I had contacted another similar company first which was unable to produce a cover for this sized custom project. C&A worked through@5 iterations of the cover based on back and forth over their email sytem. They were incredibly responsive and the cover worked out great.
We purchased a quality outdoor ping pong table but wanted a good cover for the harsher weather. Following instructions to get correct size was a bit scary but worked EXACTLY as listed - we couldn't be happier with the item, it's fit, the shipping, and 'Covers & All' in general. We will definitely continue to use the company. KUDOS!
Great. Awesome! The customer service experience was great. Answered all my questions and made sure I received my product.
You were detailed and it was worthwhile. The covers look great and we plan to leave them on through the new
My first order was incorrect. After notifying customer service of the error, Covers & All was quick to fix the issue.
Overall the process was great. Reviewing the measurements and clarifications from the team made sure the covers that arrived had a great fit
The weighted tarp was exactly as ordered and delivered quickly. It is heavy duty with seatbelt material straps. We use over the top of our hot tub cover for an extra layer of protection. Very pleased.
Great product and to the exact millimetre for this quite unique product. The team was quite professional and helpful throughout the whole process. Would use them again.
I've only had my cover for about a month, since late November 2022, so everything's fine for now. When I unpacked it, I noticed how thick and sturdy it felt, waaaay better than the previous ones I've bought at Lowe's and random fire pit stores. I'll be curious to see how it holds up over time. I went out and measured my fire pit to get exact dimensions before ordering, but if I buy another, I'll probably add an inch or two to the diameter. It did fit, but it was pretty snug. That's my fault though and not C&A. I got exactly what I told them to make for me. As is, it'll handle some serious wind.
Happy with my order. Order arrived earlier than expected. Will order again in the future.
Very well made cover and very good customer service.
It has been raining nonstop so it was money well spent to protect our outdoor patio furniture.
Ordering was easy, identifying the basic shapes of chairs, couches, tables was easy
guides on how to measure were helpful. Product came and it seems great. Only negative is you don't have a good base shape for outdoor patio heaters. Yours are shaped like a cylinder but an hour glass shape would be much better. I was surprised you didn't have that option. Most patio heaters are very narrow along the length.
The covers don't fit as well as I wanted and a bit hard to put on but otherwise nice
Hi Melissa, we regret the inconvenience caused. Upon reviewing the order details, we found that the covers were fabricated as per the ordered size along with the standard leeway we add. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
I had to get a customized cover for a fire pit. It was easy to order. The cover is well made and quality material. Thank you!
Great quality, perfectly sized and received on a timely basis. Thanks, will shop again.
Love the covers for my patio furniture and fire table.
The experience was great. I had to call and ask about measurements and got a quick reply
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hi John, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.