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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,063
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Illinois
1 review
0 helpful votes
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A little tight
January 3, 2023

I can get the covers over my chairs but they are too small and difficult to put on. I double checked the measurements I provided and confirmed them as correct. There was not a chair and your examples that looked like mine exactly so I picked one that was as closest possible. Perhaps this was the reason the covers came out too tight.

Date of experience: January 3, 2023
Massachusetts
1 review
0 helpful votes
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CUSTOM PERFECTION!
January 3, 2023

We had a very difficult custom outdoor grill island which the folks at C&A worked with us diligently on and the result was a perfect fitting cover! I had contacted another similar company first which was unable to produce a cover for this sized custom project. C&A worked through@5 iterations of the cover based on back and forth over their email sytem. They were incredibly responsive and the cover worked out great.

Date of experience: January 3, 2023
Pennsylvania
2 reviews
0 helpful votes
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First Time order and now hooked!
January 3, 2023

We purchased a quality outdoor ping pong table but wanted a good cover for the harsher weather. Following instructions to get correct size was a bit scary but worked EXACTLY as listed - we couldn't be happier with the item, it's fit, the shipping, and 'Covers & All' in general. We will definitely continue to use the company. KUDOS!

Date of experience: January 3, 2023
Michigan
1 review
0 helpful votes
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Good product in the end, but...
February 2, 2023

Approving the art and receiving the product painful.

Date of experience: January 3, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi John, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Illinois
1 review
0 helpful votes
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Excllent Customer Service
January 3, 2023

Great. Awesome! The customer service experience was great. Answered all my questions and made sure I received my product.

Date of experience: January 3, 2023
Florida
1 review
0 helpful votes
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They look great
January 3, 2023

You were detailed and it was worthwhile. The covers look great and we plan to leave them on through the new

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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My first order was incorrect. After notifying customer service of the error, Covers & All was quick to fix the issue.

Date of experience: January 3, 2023
Florida
1 review
0 helpful votes
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Great product and service
January 3, 2023

Overall the process was great. Reviewing the measurements and clarifications from the team made sure the covers that arrived had a great fit

Date of experience: January 3, 2023
New York
1 review
0 helpful votes
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Excellent Product
January 3, 2023

The weighted tarp was exactly as ordered and delivered quickly. It is heavy duty with seatbelt material straps. We use over the top of our hot tub cover for an extra layer of protection. Very pleased.

Date of experience: January 3, 2023
Australia
2 reviews
0 helpful votes
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Custom BBQ cover
January 3, 2023

Great product and to the exact millimetre for this quite unique product. The team was quite professional and helpful throughout the whole process. Would use them again.

Date of experience: January 3, 2023
Ohio
1 review
0 helpful votes
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Seems good so far
January 3, 2023

I've only had my cover for about a month, since late November 2022, so everything's fine for now. When I unpacked it, I noticed how thick and sturdy it felt, waaaay better than the previous ones I've bought at Lowe's and random fire pit stores. I'll be curious to see how it holds up over time. I went out and measured my fire pit to get exact dimensions before ordering, but if I buy another, I'll probably add an inch or two to the diameter. It did fit, but it was pretty snug. That's my fault though and not C&A. I got exactly what I told them to make for me. As is, it'll handle some serious wind.

Date of experience: January 2, 2023
Tennessee
1 review
0 helpful votes
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Good quality
January 3, 2023

Happy with my order. Order arrived earlier than expected. Will order again in the future.

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Good product. Money well spent
January 3, 2023

Very well made cover and very good customer service.
It has been raining nonstop so it was money well spent to protect our outdoor patio furniture.

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Overall great
January 3, 2023

Ordering was easy, identifying the basic shapes of chairs, couches, tables was easy
guides on how to measure were helpful. Product came and it seems great. Only negative is you don't have a good base shape for outdoor patio heaters. Yours are shaped like a cylinder but an hour glass shape would be much better. I was surprised you didn't have that option. Most patio heaters are very narrow along the length.

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Feedback
February 2, 2023

The covers don't fit as well as I wanted and a bit hard to put on but otherwise nice

Date of experience: January 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Melissa, we regret the inconvenience caused. Upon reviewing the order details, we found that the covers were fabricated as per the ordered size along with the standard leeway we add. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

New York
1 review
0 helpful votes
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Great buy for fire pit cover
January 2, 2023

I had to get a customized cover for a fire pit. It was easy to order. The cover is well made and quality material. Thank you!

Date of experience: January 2, 2023
New Jersey
1 review
0 helpful votes
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VERY PLEASED!
January 2, 2023

Great quality, perfectly sized and received on a timely basis. Thanks, will shop again.

Date of experience: January 2, 2023
Michigan
1 review
0 helpful votes
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Great products
January 2, 2023

Love the covers for my patio furniture and fire table.

Date of experience: January 2, 2023
New York
1 review
0 helpful votes
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Perfect
January 2, 2023

Arrived as ordered and better quality than I expected!

Date of experience: January 2, 2023
North Carolina
1 review
0 helpful votes
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It was perfect!
January 2, 2023

The experience was great. I had to call and ask about measurements and got a quick reply

Date of experience: January 2, 2023