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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent. I have recommended it to my daughter who will be placing an order soon.
Ordering was easy, & order was received in less than a week.
This is our third order with Covers & All. We have been impressed from the ease of the ordering to the over all experience with the company. Keeping us informed on the order status from the initial order to the delivery of the product.
We ordered a divider curtain for our maintenance area and it arrived on time just as described and a very nice product.
The web site was easy to use. I selected a cover and designed it to fit my outdoor bar. I asked for it to be built to custom dimensions and they were most accommodating! The cover fits perfectly!
By my error the cover was shipped incorrectly. When I informed Covers and All about my error they coordinated with Fed Ex to get my package quickly redirected to me. That is customer service! Thank You!
Easy to use web site right up to payment. A little confusing. Liked that I was able to choose tie downs and the zipper was nice too.
Made me nervous to start this process with the styles/designs/features and questions because this would be custom made but the chat experience (with Amelia) was very helpful as well as the followup emails to confirm sizing and other details. The cover turned out great. Just what we needed
Good experience! I'd order from here again In the future!
The website was well designed and it was easy to specify what I needed. The cover fit perfectly and was easy to attach with the corner clips and by tying nylon cord from the cover grommets to the car roof rack. I am very impressed with the design and the construction. If you have a roof top tent, the cover will eventually deteriorate from the sun and elements. It was impossible for me to get a cover from the roof top tent manufacturer, I am very glad I found Covers & All.
Site was pretty easy to figure out and customer service was helpful although they told me that I would be getting a call before they started manufacturing which I never received. Fortunately, everything fit well.
They were Easy to order. Ordered a specific size I was looking for.
On contacting Covers & All to ask what happened, I've not heard back. Really poor service, bad product and little regard for customers.
I won't know until I see the product.
The covers arrived and are beautifully made but the dimensions are off. Since they are for the patio and not going to be judged by the queen, they will do, however I doubt anyone will want to place an order.
Hello, Judith. Gratitude for your review. We understand that you won't be able to fully evaluate the product until you receive it and have a chance to try it out. We sincerely hope that you will be pleased with your purchase, and we welcome your contact after you receive the item if you have any queries or problems.
I ordered a custom pergola cover from covers and all. The ordering experience was good and the cover fit perfectly. However, in less than 1 year the cover became brittle and broke completely apart. They have a policy that they will not honor their 3-year warranty unless you can send them a picture of the tag on the cover showing the order number. The problem is that the tag was also completely disintegrated. I live in California and we have very moderate weather here. There is no way this should have failed in that short of time. I have cheap blue tarps that have lasted years in the same environment.
I would suggest you check their BBB score before you order from them! Don't make the same mistake I did.
Hi Jared, we are sorry to note your disappointment with the product and apologize that our service does not meet your expectations. We cater to thousands of customers and always look forward to offering quality products. Upon checking the order details, you have ordered the pergola cover with the clear material, and we provide the 1 Year of warranty on that, same as mentioned on the website. As per your concern, we do require the label to identify the product and we can understand that you were unable to find the same. However, as per your shared images, the material does not seem like the clear material which has been ordered from Covers&All. As your satisfaction is our priority, our team has provided the best possible resolution on the same. If you have any other concerns, please feel free to contact our customer support team via call or chat.
It was obvious that staff reviewed and understood my sketches for the custom cover. They made useful suggestions. The elastic on the corners allowed the cover to remain in place during 80+ MPH winds in Boulder, Colorado.
According to chat agent, had to place an order before discussing final details. Can't really recommend until seeing the final product.
Hi Jason, thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services. However, we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at [email protected] which help us to improve our rating and make the customer experience better. If you have any other concerns, please feel free to contact our customer support team via call or chat.
Completely Satisfied with the ordering experience and the product
I'm glad I can order what I need in exactly the right size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard, we are sorry to note your disappointment with the product received and we sincerely apologize that our service does not meet your expectations. Upon checking the order details, we have manufactured the product same as per the ordered dimensions with the standard leeway as mentioned on the website. However, as per the shared images it seems like order has been placed with the wrong dimensions. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. Furthermore, the order has been placed 2 years ago. As we can see that our team has responded you on the same email and provided the best possible resolution on the same. If you have any other concerns, please feel free to contact our customer support team via call or chat.