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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Michigan
1 review
0 helpful votes
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Great Cover
February 1, 2023

Was happy with the quality of the cover. Fairly heavy-duty cover with tie down straps on the corners and handles that were attached on each end.

Date of experience: February 1, 2023
New York
1 review
0 helpful votes
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N/a
February 1, 2023

Easy to design & order the products. Products came timely and met expectations

Date of experience: February 1, 2023
New York
1 review
0 helpful votes
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Terrible process
March 3, 2023

I had a specialized piece that took several back and forth. The call center is in some country where it is difficult to communicate. The final product was good, but you need a lot of Patience and time to be touted to the right place blah blah blah. I would not recommend!

Date of experience: February 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Mr. Ingham, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client that calls, but we fell short in this case. We apologize profusely for this.

If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.

Massachusetts
1 review
0 helpful votes
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So far so good
February 1, 2023

It was really nice to order the cover since all the lil details were explained(how to measure) properly.
It was quickly shipped(I think from India) and arrived in time,like promised.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Excellent detail and customer support
February 1, 2023

I appreciate the multiple times that customer service reached out to me to confirm measurements and details before completing the final product.

Date of experience: February 1, 2023
Colorado
1 review
0 helpful votes
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N/A
March 3, 2023

Website is not user friendly, after you finally get ahold of a customer service person they are very reluctant to help finish the process. After several attempts they make the change to the online order and can then enter the credit card info.

Date of experience: February 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Thank you for taking the time to share your experience with us. We apologize that you had difficulty navigating our website and encountered reluctance from our customer service team. We strive to provide a user-friendly platform and excellent customer service, and it seems we fell short in your case. We appreciate your feedback and will use it to improve our website and customer service in the future.

Minnesota
2 reviews
0 helpful votes
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Sample Swatches
February 1, 2023

A little ragged at the corners, these samples, but they'll come in very handy for future orders.

Date of experience: February 1, 2023
New Jersey
1 review
0 helpful votes
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Tarps
February 1, 2023

Great quality, exactly what we ordered. Was nice to be able to customize!

Date of experience: February 1, 2023
New York
2 reviews
0 helpful votes
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I have closed in my overhang off my great room with custom clear tarp panels. The ease of customizing the size and eyelets worked out perfectly. The quality of the material was very good as well.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Unopened
February 1, 2023

Have not opened package yet. Shipping was excellent.

Date of experience: February 1, 2023
Arizona
1 review
0 helpful votes
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Satisfied
February 1, 2023

Appreciate how easy and fast it was. And appreciate the product how it fixed my cushion.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Huge fan
February 1, 2023

Great service and product. Will come back. Thanks for everything

Date of experience: February 1, 2023
Louisiana
1 review
0 helpful votes
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Great covers!
February 1, 2023

My inserts were still good. So, it was much cheaper and easier to buy these covers as opposed to trying to find new cushions. Covers arrived just as described. Very happy with my purchase.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Great
February 1, 2023

I had a wonderful experience. My original order was the wrong color I got in a chat box and was able to get it changed promptly. I received my order earlier than expected. Over all great experience and I will use them again!

Date of experience: February 1, 2023
New York
1 review
0 helpful votes
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Overall good experience
February 1, 2023

As I stated above, from the photo I expected the bad to be structured, ie., four sides. It isn't

Date of experience: February 1, 2023
Florida
1 review
0 helpful votes
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Great Product
February 1, 2023

We received our cover within a few days. It fits perfectly and looks very nice. Easy to put on and take off. Heavy yet soft material. Very satisfied and highly recommended

Date of experience: February 1, 2023
California
2 reviews
0 helpful votes
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I get a lot of sun in my backyard and so far the patio heater covers are holding up The next sale, I will purchase a cover for my barbecue grill.

Date of experience: February 1, 2023
North Carolina
1 review
0 helpful votes
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Fire pit cover
February 1, 2023

I originally purchased from covers and all because I thought the cover was made locally within the U.S. I was surprised when it shipped from over seas. The quality is not as good as I had hoped. It seems cheaply made. I would not shop them again.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Fit perfectly
February 1, 2023

Built new gates for the barn that were just basically framed wire (it gets really hot here) and needed something to cover for the winter. The store bought 6x8 were just too big, so went custom. Very nice product. Thicker than the tarps I got from other stores and my barn is snug from those winter winds

Date of experience: February 1, 2023
Georgia
1 review
0 helpful votes
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No comment
February 1, 2023

No comment 2212/2222/:::::3345())(6566()88$$)(()788$$))88$8)

Date of experience: February 1, 2023