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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,073
shipping
342
quality
21,524
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51,451 reviews

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Texas
1 review
0 helpful votes
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Very pleased
February 9, 2023

I am very pleased with custom cushion cover for my oversized chair. It fit perfectly and looks great!

Date of experience: February 9, 2023
Washington
1 review
0 helpful votes
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Great cover/not fire resistant
February 9, 2023

Covers and all were great about getting the fit right. The quality is good. But the material is not fire resistant.

Date of experience: February 9, 2023
Connecticut
1 review
0 helpful votes
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Great Quality
February 9, 2023

The process is pretty simple and follow-up happens fairly quickly. The covers are great quality and survive the east coast elements no problem. The one issue with both of my orders is that they arrive a bit too long so the hit the ground. I prefer the covers to be about a half inch off the ground so they don't bunch. Covers and All should not add any length, but just make them to the customers dimensions. Covers made by other companies (Serena & Lilly, Gloster) have the covers not come in contact with the ground, which is a nicer look.

Date of experience: February 9, 2023
New York
1 review
0 helpful votes
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Excellent experience
February 9, 2023

I ordered a cover for the bench in my mudroom. I couldn't have been happier with the customer service and the quality of the product.
The designer worked patiently with me to make sure I had the correct measurements, and tailored it to fit my bench perfectly. Thank you!

Date of experience: February 9, 2023
Illinois
1 review
0 helpful votes
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Great
February 9, 2023

See above! Sure was helpful to upload images for customization, service was prompt and communication was great prior to completing the order they answered all questions I had to ensure correct fit. I ordered a replacement cover for my outdoor fire table, grey color with the high quality material since it's exposed to all elements & salty air!

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Refresh cushions
February 9, 2023

Easy to order and helpful customer support with ordering.

Date of experience: February 9, 2023
Michigan
1 review
0 helpful votes
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Charged me for cover w no cushion
March 10, 2023

I am quite unhappy with this company. I bought a cover, thinking I was buying the entire cushion. I specified the size and the thickness of my cushion. I specified the dimensions. I told them where it would go. I wanted it for my hearth in front of my fireplace. And when it came all I got was a cover with no foam inside. When I inquired, I found out that the foam insides was going to cost more than the cover. I feel ripped off.

Date of experience: February 8, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi James, we are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. As per your concern, we are mainly in a cover business and provide the customized cover. However, we understand the customer's requirements and have a different product for the cushion inserts. https://www.coversandall.com/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p The cushion product name will also explain that it will be cover only. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. Unfortunately, by the review comment, we are unable to find your actual order for the cushion covers. The shared order number seems wrong. However, if you have any other concerns, please feel free to contact our customer support team via call or chat.

Tennessee
1 review
0 helpful votes
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OUTSTANDING!
February 8, 2023

From the design to constant contact and a quality product, I'm very impressed with the overall process and final outcome of this order. Highly recommend and I'll be back with any new orders!

Date of experience: February 8, 2023
Georgia
2 reviews
0 helpful votes
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Excited to have new swing
February 8, 2023

So far so good! I remeasured after seeing your info about adding to width and depth. I look forward to receiving the porch swing cover

Date of experience: February 8, 2023
Texas
1 review
0 helpful votes
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Great product and experience
February 8, 2023

Ordering isinglass for our outdoor kitchen was an extremely easy process and very good price!

Date of experience: February 8, 2023
New Jersey
1 review
0 helpful votes
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Great quality
February 8, 2023

Ordering was easy and they made sure they understood what I wanted with specific inquiries and response time was excellent. Product came quickly and looks great. I haven't had the chance to check fit yet, but the custom cushion covers look very well made.

Date of experience: February 8, 2023
North Carolina
1 review
0 helpful votes
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Awesome cover!
February 8, 2023

I sent in some pics and measurements, the mock-up was done quickly and matched what I was asking for. Product arrived early and fits great!

Date of experience: February 8, 2023
California
1 review
0 helpful votes
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Why did you ask me for the photo?
February 8, 2023

In the order process you asked for a photo and I sent the photo of BBQ, but you made it different shape and it fits loosely. So, why ask me for the photo? It covers the BBQ but doesn't look good.

Date of experience: February 7, 2023
Missouri
1 review
0 helpful votes
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Perfect Fit
February 8, 2023

As always, great fit, great materials used and fast service considering it is made in India. I will be ordering more covers.

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Date of experience: February 7, 2023
Vermont
1 review
0 helpful votes
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Not just for artificial trees
February 7, 2023

Fairly straightforward shopping experience. Pleased with minimal packaging.

Date of experience: February 7, 2023
Washington
1 review
0 helpful votes
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Incredible customer service
February 7, 2023

We needed some dust covers to protect our centrifuges between use, and we couldn't believe how expensive some options were. We stumbled upon this website as a cheap alternative and we were blown away by the customer service! I provided the measurements and figured that would be the end of it, but the team reached out right away to clarify exactly what we needed and we went back and forth perfecting the designs. We had a weird request (the large centrifuge in back that we need to store with the lid open), and they rolled with it and made sure we were completely happy with the product. Will be using Covers&All for all our cover needs!

Date of experience: February 7, 2023
Minnesota
1 review
0 helpful votes
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Masterbuilt smoker cover
March 9, 2023
Updated review

Outstanding quality and very reasonable pricing. Craftsmanship is amazing. Not a loose string to be found and fabricated exactly how I asked it to be. I will be back if I need any more custom covers made. Awesome job!

Date of experience: February 7, 2023

Website is set up for easy use and has excellent instruction...
January 22, 2023
Previous review

Website is set up for easy use and has excellent instructions.

Date of experience: January 22, 2023
Arizona
1 review
0 helpful votes
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TV cover
February 7, 2023

Order not on website even though I received shipped information.

Date of experience: February 7, 2023
Kentucky
1 review
0 helpful votes
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Saved My Laser Printer's Life
February 7, 2023

My laser printer is six years old and that's too old to still buy the standard cloth covers for it. Only reason I wound up buying this Covers & All cover. But I am SO glad I bought this one. The day after Christmas a water pipe froze and broke in our laundry room and flooded the house——right above the basement office where I had my printer. I lost a scanner and had lots of other equipment survive by the skin of its teeth after a long dry-out process. But my printer stayed bone dry the whole, even despite having water pour directly onto this cover from the ceiling above it. The really strange thing is this cover cost me a good bit less than a standard made-for-model printer cloth cover. But it would have been a bargain at many times the price.

Date of experience: February 7, 2023
Ohio
1 review
0 helpful votes
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Stuck with me.
February 7, 2023

I have issues with self-service websites. Its me. Able to work through it. Covers and All were helpful and my cushions look like new without replacing them. Grateful

Date of experience: February 7, 2023