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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Ireland
1 review
0 helpful votes
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The corner pull drawstring cords are fixed approximately 75mm into the seam. As they are external boat seat covers and susceptible to wind it would be my opinion that for a more secure fit the drawstring cord should be all the way around.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Pat, Thank you for your feedback! We understand your concern regarding the corner pull drawstring cords. Please note that the product was fabricated as per our standard process. However, we truly value your input, and moving forward, you can always mention specific requirements, such as having the drawstring cord all the way around, in the "Any special requests for us" option during the order process. We appreciate your suggestions and will keep them in mind as we continue to improve our products.

California
1 review
0 helpful votes
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Very convenient and efficient
March 20, 2025

We have different size mounds for all fields and this site was super easy to customized for exactly what we needed.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Taylor! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
1 review
0 helpful votes
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I contacted customer support. Andy answered all of my questions and provided excellent assistance in finding the item I wanted and appropriate information to complete the order.

Date of experience: March 27, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Custom cover fits perfect!
March 20, 2025

Covers and all took the time to ensure precise measurements resulting in a perfect fit...quality material!

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Brian! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Exceeded my expectations.
March 20, 2025

Very good information on how to measure for the cover and easy to place the order.

Date of experience: April 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Quality item and customer service
March 20, 2025

Team was responsive and accommodating to my requests. The final product is great, I would 100% use them again if I have to.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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The kayak cover I received is decent enough, however, one of the straps is sewn on backwards. I sent them three photos showing the issue, which they seemed to ignore and they just kept sending me a canned email requesting a photo of the tag and a video. I sent a photo of the tag along with the three original photos. Soon I received another duplicate canned email and later I received a voice message from someone with very broken english whom I could not even understand. So I just responded to the last email and told them to forget it and I would just deal with the issue myself.

Date of experience: March 4, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Joyce, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Colorado
3 reviews
1 helpful vote
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Round cushion inserts
March 20, 2025

Easy to order. Arrived clean in a vacuum sealed bag in a plastic bag.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Andrea, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Louisiana
1 review
0 helpful votes
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Good cover WRONG COLOR
March 20, 2025

Ordered black got gray!
Ordered from you guys several times in the past first time the order was not right

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Randy, We apologize for the mix-up with your order! We understand how frustrating this can be, especially after several positive experiences with us. To resolve this, please raise a support ticket, and our team will assist you in getting the correct item as soon as possible. Thank you for bringing this to our attention, and we appreciate your understanding.

Oregon
3 reviews
0 helpful votes
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Amazing Team
March 20, 2025

The Covers and all team are very professional and knowledgeable about their product.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We truly appreciate your feedback! Our team takes pride in providing professional and knowledgeable service, and we're delighted to hear that you had a great experience. Thank you for your support—we look forward to assisting you again!

California
1 review
0 helpful votes
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Sauna cover doesn't fit my sauna
March 20, 2025

Sauna cover doesn't fit my sauna. Would really like a new cover that fits.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Eric, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
1 review
0 helpful votes
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Easy process
March 20, 2025

The online ordering process was easy and the cover arrived quickly. I loved all of the available options..

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Shana! We're delighted to hear that you found the ordering process easy and that your cover arrived quickly! We’re also glad you appreciated the variety of options available. Thank you for choosing us—we look forward to serving you again!

Arizona
1 review
0 helpful votes
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Great! I don't know what else to say. I believe my previous answers were sufficient.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Vern! We appreciate your kind words! Keeping you informed throughout the process is important to us, and we're glad you had a great experience. Thank you for your support—we look forward to serving you again!

Texas
1 review
0 helpful votes
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Love my new cover!
March 20, 2025

Great fit! Great customer service! Love the cover. Shipping was very quick. Looks nice.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Victoria! We're happy to hear that you love your new cover! It’s great to know that the fit, customer service, and quick shipping met your expectations. We truly appreciate your support and look forward to serving you again.

New Jersey
1 review
0 helpful votes
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Rocky Start, Great Finish.
March 20, 2025

Original review below, but after posting it, their Customer Service called me to resole the issue - was VERY happy that my concerns we actually addressed with care. Not even company takes the time to address feedback.

***
Original 3-star review below - upgraded to 4-star after concerns were addressed.

Would prefer a better description on the site of the differences in the materials used (PVC Coated Poly vs Solution Dyed Poly). Had to call in and got your "international" phone support -- your "product experts" were only able to read the differences from the website (I can do that) - - the saving grace was their tip to add requests to the special instructions and that I would have a chance to review with the design team prior to the order being produced. At that point if I am still not satisfied, will cancel the order (but I hope not).

Date of experience: March 31, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hi Larry, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Arizona
1 review
0 helpful votes
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Great customer service/product
March 20, 2025

The design team was very diligent in making sure that my cover for an unusual shaped outdoor island and grill fit perfectly. Cover arrived quickly after the design was complete. It fit perfectly and is well-made.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Teri! We’re pleased to hear that you had a great experience with our customer service and design team! Ensuring a perfect fit for unique shapes is something we take pride in, and we’re glad your cover met your expectations. It’s also wonderful to know that the quick turnaround and quality craftsmanship made a difference. Thank you for your support—we look forward to assisting you again in the future!

Florida
1 review
0 helpful votes
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Pleased! Great quality!
March 20, 2025

Alex is a great quality where custom-made and communication with the company was excellent! Will definitely order again!

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Brenda! We’re thrilled to hear that you’re happy with the quality of your custom-made product and that our communication met your expectations! Providing excellent service and craftsmanship is our top priority, and we truly appreciate your kind words. We look forward to your next order—thank you for your support!

Texas
1 review
0 helpful votes
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I was completely blown away by how much time they took to ensure they had the dimensions correct for our Samsung Tower speaker. It is an unusual shape and they were persistent in making sure I was getting accurate measurements and requested I send additional photos. In the end, the product fits great and I will definitely by from Covers & All again when needed.

I will try to remember to post a picture when I get back home

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Nick! We’re delighted to hear about your experience with our team and your custom cover for the Samsung Tower speaker! Ensuring a perfect fit—especially for unique shapes—is something we take great pride in, and we’re so glad our attention to detail met your expectations. We truly appreciate your kind words and your trust in Covers & All. We’d love to see a picture when you have a chance to share! Looking forward to assisting you again in the future.

New York
1 review
0 helpful votes
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Awesome covers for anything!
March 20, 2025

An easy to navigate website, wide selection of cover materials and great prices make Covers & all the best place to shop for any kind of cover!
The custom logo & lettering is a great feature too!

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hello! We’re delighted to hear about your experience with our team and your custom cover for the Samsung Tower speaker! Ensuring a perfect fit—especially for unique shapes—is something we take great pride in, and we’re so glad our attention to detail met your expectations. We truly appreciate your kind words and your trust in Covers & All. We’d love to see a picture when you have a chance to share! Looking forward to assisting you again in the future.

Ohio
1 review
0 helpful votes
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Perfect everytime.
March 20, 2025

Great quality and value. The fabric is water resistant and there is a good variety of colors from which to choose. The turn around time from order to delivery is great. I have recommended this company to friends and family.

Date of experience: March 10, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Lori! We’re delighted to hear that you’ve had a perfect experience every time! It’s wonderful to know that you appreciate the quality, value, and variety of colors we offer. We also take pride in our quick turnaround time, so we’re glad that met your expectations. Your recommendation to friends and family means a lot to us—thank you for your trust and support! We look forward to serving you again in the future.