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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Outdoor Furniture covers
May 1, 2023

Customer Service was helpful.
I highly recommend avoiding this company as the covers are not custom made for furniture.
Save your money and purchase from company in usa

Date of experience: April 1, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Kevin, we are sorry to note your disappointment with the product received. We always look forward to offering the customized quality product. Upon checking the order details, we have processed the order same as per the order dimensions and details. If you have any concerns, please feel free to contact at [email protected]. We are glad to know that you are happy with our service.

Pennsylvania
1 review
0 helpful votes
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Custom daybed cover
April 1, 2023

Awesome quality and punctual delivery. The best one I've ordered by far.

Date of experience: April 1, 2023
Pennsylvania
2 reviews
0 helpful votes
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Custom Welder Cover
April 1, 2023

Fits great. Logo on side looks perfect. Very durable. Highly recommend!

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Cover for video game machine
April 1, 2023

Easy to order. Just measured and sent the measurements in. Cover exceeded our expectations!

Date of experience: April 1, 2023
Michigan
1 review
0 helpful votes
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Easy transaction
April 1, 2023

Simple to order
No problems
Would order again from this company and plan to

Date of experience: April 1, 2023
California
2 reviews
0 helpful votes
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Very Impressed
April 1, 2023

Great quality and love the color blue easy to put on

Date of experience: April 1, 2023
Kentucky
1 review
0 helpful votes
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Three outdoor seating covers
April 1, 2023

Fabric and construction seem great. Knocked a star off because the air vents are done in a way that the outer piece of material is stitched so it is flat against the main material of the cover, effectively blocking the grommeted holes from allowing air to pass through.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Order/reorder
April 1, 2023

Service and response time was very good, however, due to my measurements or the factory's, it was the wrong size and I reordered with different measurements. Material and quality is excellent on the one I received. I just hope the second one is of the same quality and fits.

Date of experience: April 1, 2023
Arizona
1 review
0 helpful votes
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The order process was cumbersome and required two phone calls to process my order. Each time I entered the discount code the website locked up and would not allow me to complete the purchase. During my second call I received an email that the order was ready to complete. I had to log back in and enter the credit card information again to complete the order. The problem appears to be with the system processing discounts.

Once the order was complete I received the products much sooner than expected and the quality and fit is excellent.

Date of experience: April 1, 2023

It was very cumbersome and required two phone calls...
April 16, 2023
Previous review

It was very cumbersome and required two phone calls to process my order. Each time I entered the discount code the website locked up and would not allow me to complete the purchase. Eventually, while on my second call to you, I received an email that the order was ready to complete. I had to log back in and enter the credit card information again to complete the order. The problem appears to be with your system processing discounts.

Date of experience: March 17, 2023
New York
1 review
0 helpful votes
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A Lovely Blue
April 1, 2023

I'm very pleased to have discovered "Covers and All." It was quite easy to place a custom order.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Helpful
April 1, 2023

I was trying to figure out cushions and 'chatted' with a gal for awhile.

Date of experience: April 1, 2023
Texas
1 review
0 helpful votes
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Can Sit Again
April 1, 2023

Our old outdoor cushions were so mildewed that no one would sit on them. Love the new covers! Customer service was great! I had uploaded a picture of the old cushions, and they noticed that I hadn't selected the correct zipper and contacted me. The covers came very quickly!

Date of experience: April 1, 2023
New Mexico
2 reviews
0 helpful votes
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Totally satisfied with the service and attention to detail!

Date of experience: April 1, 2023
Georgia
1 review
0 helpful votes
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Worn out couch…new life!
May 1, 2023

We had an outdoor set that came with cheap pillow covers. After a few years, the couch was still in good shape, but the cushion covers were pathetic…we ordered new covers and it brought the furniture BACK TO LIFE! So pleased…and the customer service was top notch!

Date of experience: April 1, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Anne, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. However, we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at [email protected] for a better customer experience. We look forward to delighting you again with your next order!

Texas
1 review
0 helpful votes
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Great product
April 1, 2023

Sent the requested pics and measurements and the cover is great. Only issue is I got it personalized, but came with personalization in the wrong color. Supposed to be maroon came yellow. So much better than the manufacturer's cover. Would recommend.

Date of experience: April 1, 2023
Kentucky
2 reviews
0 helpful votes
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Great job
April 1, 2023

Easy website to navigate. Found exactly what I needed.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Desk chair cover
April 1, 2023

Great experience. Wonderful product at an unbelievable price.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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I submitted a very low-dollar custom order and it was treated with care and attention. The quality was above and beyond my expectations. I suspect they did not make money at the end of the day on my order, but they still treated me as a valued customer and because of that I will return for more expensive needs in the future. This was my second experience with Covers&All, and both have been perfect.

Date of experience: April 1, 2023
Pennsylvania
1 review
0 helpful votes
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Fabulous Product
April 1, 2023

Worked with nice people on your chat to make sure I got the right thing. I'm pleased so far. Received the order three weeks early, WE are so pleased with our product. It fits perfectly, it is well made and it does everything we wanted (rainproof and blocks the sunt.) Ordering was an easy process and the customer service was knowledgeable and helpful. I highly recommend them.

Date of experience: April 1, 2023
Arizona
1 review
0 helpful votes
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Love my cushion covers!
April 1, 2023

These covers are better quality than the originals that came with the furniture! Very durable fabric and zippers. They were a little loose- based on my measurements- but I added some polyester batting and the cushions look fantastic! So much better than buying new outdoor furniture!

Date of experience: April 1, 2023