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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Arizona
2 reviews
0 helpful votes
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Custom cover firepit
April 1, 2023

Excellent-ordering was easy, delivery status was given regularly- came quickly from India

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Easy peasy
April 1, 2023

They made it extremely easy to get a custom cover made. A+

Date of experience: April 1, 2023
Colorado
1 review
0 helpful votes
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Fantastic Covers
April 1, 2023

A super simple process from start to finish. The fit is perfect and the cover is well made.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Designers at Covers & All carefully reviewed the dimensions for our custom reclining bike cover in easy to understand terms that included visual references. Delivery time was reasonable and the cover itself is very sturdy and waterproof (keeping bike dry during recent record rains in California).

Date of experience: April 1, 2023
Montana
1 review
0 helpful votes
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Patio couch cover
May 1, 2023

Placing the order was challenging and took almost 2 months to complete. After multiple measurements and confirmations the cover still does not fit.

Date of experience: April 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Britt, We apologize for the difficulties you experienced when placing your order and for the lengthy time it took to complete. We understand how frustrating this must have been for you, and we are sorry for any inconvenience caused.

Additionally, we are sorry to hear that the cover you received does not fit despite our efforts to confirm the measurements with you. We assure you that we take great care to ensure the accuracy of our measurements and that we followed your specifications closely.

We kindly request that you take some photos of the issue you are experiencing and share them with us at [email protected]. Our team will carefully review the information you provide and work with you to find the best possible solution.

Delaware
1 review
0 helpful votes
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Bench cover
April 1, 2023

It fit great! Thanks for the tips online as to how to measure before purchasing. That was very helpful!

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Great quality materials!
April 1, 2023

Placing the order was a very smooth process, great website information and customer service

Date of experience: April 1, 2023
California
2 reviews
0 helpful votes
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Small cover for gas generator
April 1, 2023

Cover was as promised and fits the item perfectly.

Date of experience: April 1, 2023
North Carolina
1 review
0 helpful votes
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Great quality
April 1, 2023

Great quality with exactly what was needed. I highly recommend.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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BBQ cover
April 1, 2023

This is the second cover I have ordered. The other one was for a Chimenea that I could not find something to fit anywhere! The staff worked hard with me to get that generic cover just right. This time when ordering the barbecue cover, they took my measurements, and there was no correspondence. It came in a little bit longer than I would've liked and touches the floor, but overall very well-made

Date of experience: April 1, 2023
Ohio
1 review
0 helpful votes
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Had a cover made with my supplied logo and Covers & All did an excellent job. Communication was great and final approval process was very detailed. Nice job and I highly recommend these folks!

Date of experience: April 1, 2023
Washington
1 review
0 helpful votes
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Very nice quality
April 1, 2023

Hood product at a great price. Custom sized fire pit cover works great

Date of experience: April 1, 2023
Alabama
1 review
0 helpful votes
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Great covers
April 1, 2023

I ordered custom size cushion covers for an outdoor sectional. They fit perfectly and the fabric is wonderful. They seem pretty waterproof as the water just beads up on the outside. Will definitely order again if the need arises.

Date of experience: April 1, 2023
Texas
1 review
0 helpful votes
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Great priduct
April 1, 2023

The firepit cover fits perfectly and protects our firepit from the elements. Great customer service!

Date of experience: April 1, 2023
Arizona
1 review
0 helpful votes
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Great experience
April 1, 2023

Excellent experience. Instructions provided were easy to follow. Chose the middle range fabric, which is great for our patio set. Couldn't be more happier with the results.

Date of experience: April 1, 2023
Missouri
1 review
0 helpful votes
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Great Job
April 1, 2023

First time ever figuring out how to do something. Was fast and easy.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Great experience and product
April 1, 2023

My pillow covers were easy to order. They arrived quickly and fit perfectly! I love them.

Date of experience: April 1, 2023
North Carolina
1 review
0 helpful votes
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Jeep Tire Cover
April 1, 2023

Personalized Jeep Tire Cover! Fantastic. Art work couldn't be better. They kept in touch showing me proofs and got the job done to my satisfaction in no time flat. Great job!

Date of experience: April 1, 2023
Arizona
2 reviews
0 helpful votes
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Fell a little short of expectation
May 1, 2023
Updated review

Customer Service agents and representatives were very good. Everyone I communicated with was professional, courteous and helpful. It is my opinion that the website could be streamlined and more intuitive, but that is the opinion of a 70 year old retired engineer and CEO (this was my pre-order/pre-delivery review of the ordering process. We have now received the cushion covers, delivery was timely. We paid for the highest quality fabric offered with the longest warranty. Either the photo representation was incorrect for the fabric received or we received a lesser grade of fabric than we ordered, I am not sure why it did not match the image in the picture. I would say the quality of the workmanship was pretty good although the quality control and quality assurance for extra threads and final finish could be improved. We offer this comment not as a criticism, but as a point for process improvement to make the company better.

Date of experience: April 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Anthony, we are sorry for the inconvenience that this has caused, we would be happy to reverify the issue that you have faced with the fabric quality. We have sent you an email with the list of the details we require to give you the best resolution. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you!


Customer Service agents and representatives were very...
March 14, 2023
Previous review

Customer Service agents and representatives were very good. Everyone I communicated with was professional, courteous and helpful. It is my opinion that the website could be streamlined and more intuitive, but that is the opinion of a 70 year old retired engineer and CEO.

Date of experience: March 13, 2023
Kentucky
1 review
0 helpful votes
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Fire pit cover
April 1, 2023

My overall experience from selection options to delivery was very good.

Date of experience: April 1, 2023