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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Wrong measurement
June 2, 2023

Two of sails I ordered were wrong, I explained to person who does the work at making sure and guess what he made them to wide and to long.

Date of experience: May 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi James, we are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. We understand that you have shared the post-to-post measurements in conversation with one of our executives and we asked for the same. We have mentioned on the website in the "How to Measure?" section that "In case you purchase accessories, the diagonal length of the sunshade sail will be reduced by 16.5" from each corner to compensate for the required accessories". However, as we can see that you have not ordered the accessories with your both of the new purchase. Considering the same, our team has processed the order as per the ordered size and mentioned how to measure details. If customer already has an accessory with them and wants the sail to be made accordingly then they can mention the same into the "Any special request for us?" box. Unfortunately, we have not received any such details. Furthermore, our design team has sent and working drawing showing the final measurements and we have received your approval on that. If you have any other concerns, please feel free to contact our customer support via call or chat.

Florida
1 review
0 helpful votes
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Nice cover, fits well
May 3, 2023

I was contacted a few times after submitting my original order to verify and confirm measurements. I would say they went the extra mile to make sure I was satisfied.

Date of experience: May 2, 2023
Texas
4 reviews
0 helpful votes
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Custom sizing
May 3, 2023

I liked that I could order a custom sized cover. I needed a cover that was slightly larger than what was available through standard sizing.

Date of experience: May 2, 2023
North Carolina
1 review
0 helpful votes
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Good Product
May 2, 2023

As advertised. Looks good; performs as described and as desired. Very pleased.

Date of experience: May 2, 2023
Florida
1 review
0 helpful votes
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Lanai Pollen Screen
May 2, 2023

Blocks pollen as planned even in windy conditions without blocking daylight

Date of experience: May 2, 2023
France
1 review
0 helpful votes
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Outdoor kitchen
May 2, 2023

Not sure who worked with me on the outdoors kitchen. Props to them! Fantastic job

Date of experience: May 2, 2023
Tennessee
1 review
0 helpful votes
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I had a very positive experience, talking with customer service to help me place my order accurately, and use the best discount code that worked for the size order we were placing. He was very professional. The blinds arrived quickly and fit perfectly. They look great, and are very sturdy on our porch. We are most pleased.

Date of experience: May 2, 2023
Louisiana
1 review
0 helpful votes
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Awesome
May 2, 2023

Definitely worth the money, will be ordering one more to finish off my carport...

Date of experience: May 2, 2023
Wisconsin
1 review
0 helpful votes
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Great
May 2, 2023

It was great :) products are very well made...they fit very well also

Date of experience: May 2, 2023
Hawaii
2 reviews
0 helpful votes
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Well Made
May 2, 2023

Second order … this TimeI had to go back and forth several times with additional dimensions… maybe due to adding logo. Other than that once submitted came back beautifully

Date of experience: May 2, 2023
Florida
1 review
0 helpful votes
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Elastic in tire cover too short
June 1, 2023

The dimensions of the new cover were the exact size of the cover I was replacing with this order. However, no matter how I tried the cover would NOT go over the tire.

I tried, putting it on top down, bottom up and side to side. No matter what way I tried to put the cover on it would not go over the tire.

Contacted customer service and they told me that the tire cover should fit and I agreed. But no matter how I attempted to put the cover on the tire it would not go. They offered me a 15% discount to order a new tire cover, I said that was an insult. They countered with a 30% discount which I did not except. I told them the problem was, the elastic was too short for the cover to go over the tire and they didn't want to talk to me about that.

I am extremely happy with the tire cover itself. It is the exact color I ordered and the customization is perfect but the cover will not fit over the tire so I am going to have to do some modification myself by opening the tire cover and inserting probably 8 inches of elastic to make it work.

Date of experience: May 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Renee, we undertake a Quality Check on all items before they are dispatched to guarantee that they do not contain any flaws as part of our commitment to offering world-class products. Unfortunately, a fault may go unnoticed at times, for which we sincerely regret. We are working on the issue and shall get back to you within 48 hours. Meanwhile, if you require further assistance, we request you to write to us back in the same email.

Utah
1 review
0 helpful votes
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Nice cover
May 2, 2023

It was a nice cover but we got the wrong color and grommets instead of snaps. It seems to be pretty decent quality for the price and convenience though.

Date of experience: May 2, 2023
Texas
5 reviews
0 helpful votes
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Glad I found this site
May 2, 2023

Clear, concise, site. Product exactly as described. Very happy with purchases.

Date of experience: May 2, 2023
Alaska
1 review
0 helpful votes
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Good quality
May 2, 2023

Very good experience and a friendly ordering process

Date of experience: May 2, 2023
South Carolina
1 review
0 helpful votes
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Great Custom Cover
May 2, 2023

Bought these to recover my daybed that my fur baby clawed to shreds. Dimensions were exact and they are even better than the covers that came originally with the daybed

Date of experience: May 2, 2023
New York
1 review
0 helpful votes
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Round cover
May 2, 2023

Great fit, heavy duty material and fast shipping. A plus.

Date of experience: May 2, 2023
Ohio
2 reviews
0 helpful votes
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Cover is as expected
May 2, 2023

I was concerned that the cover would not fit or stay on, but it works great. The fabric is similar to the other covers that came with my other grill.

Date of experience: May 2, 2023
Illinois
1 review
0 helpful votes
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Good product, but…..
May 2, 2023

The ordering process is all in the buyers hands. Instructions are good, and my product was ordered, and the information said "grommets placed every 12 inches." Two of my curtains were spot on! The third, however, had a gap of 24 inches! Not too mu liking!
Customer service was not helpful with excuses why there was a gap. No offer to take back and fix, instead I settled for them sending me some grommets. Have to find a place to install it!

Date of experience: May 2, 2023
Georgia
1 review
0 helpful votes
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Patio chair covers
May 2, 2023

Easy to follow instructions for custom chair fit. Order filled quickly.

Date of experience: May 2, 2023
Texas
1 review
0 helpful votes
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Very thorough and analytical to make sure the right product was made.

Date of experience: May 2, 2023