Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Working with Covers and All was easy. I just put in the needed measurements and they did the rest. This cover fits perfectly and looks extremely durable.
I've ordered more covers for 2 chairs. Looking forward to getting those.
My husband wanted this to cover his tall Husky tool storage chest. It fits perfect. He is so pleased and impressed with the quality and loves the zipper option on it.
So far so good! It was fine and everything went well!
Needed a tarp/cover for our March MWM 990 home gym system (located on the uncovered portion of our outside patio in the heat and dust of New Mexico). Customer Service designed the 'odd-shaped' cover and communicated several times throughout the process to ensure it was the right size/dimensions. It fits perfectly -- However--totally my error(!)--assumed we would need the 'heaviest' UV material ("Cover Tuff") to ensure no heat or dust concerns. But, due to the size of the cover it is stupid heavy. So we are reordering the same cover in a lighter material.
First order. Only problem encountered when putting in credit card number. Had to type in four times. Appreciate discount and free shipping.
Happy with my purchase and the experience. The cover fits perfectly.
Item shipped promptly FedEx and required a signature. Item was very well constructed.
We had a custom cover made for the Sunbed on the bow of our boat. Covers and all is amazing to deal with from receiving the sample swatches down to the staff following up with phone calls to answer my questions and for clarification. I received a detailed mock up for approval prior to production.
I'm happy with the sturdy material but there are two pockets that are sewed on (didn't expect or request them) that are completely useless because they're upside down. Unless I'm confusing them for some other function.
The cover fits perfect and does the job very good.
We have a somewhat challenging outdoor sofa to cover. It is curved. After submitting the measurements a customer service rep contacted us because some of the measurements we submitted seemed a bit off. Due to this we double checked our measurements, corrected our errors & the covers we received fit perfectly! We are so happy with the quality & experience.
Order was exactly to my measurements and very quick - a great product!
I was so pleased with the fabric and workmanship of my covers, I can't begin to express my delight in them. The color is perfect, The fabric seems to withstand just about anything that might happen t o it. The fit is perfect. The detailed workmanship leaves nothing to desire. Even the zippers are the right weight for the job and very attractively inserted.
I had no idea what kind of quality I would get when I ordered a cover for our deck box, but this company could not have impressed me more! The quality of the material, workmanship and attention to detail was first rate. The cost for these covers is more than the competition, but what we received was well worth the price and blew the competition away! We're so pleased with this cover that we're thinking of getting a few more covers for some of our other outdoor furniture. Having a cover we can count on through intense summers and yearly hurricanes brings us peace of mind.
Two of sails I ordered were wrong, I explained to person who does the work at making sure and guess what he made them to wide and to long.
I was contacted a few times after submitting my original order to verify and confirm measurements. I would say they went the extra mile to make sure I was satisfied.
I liked that I could order a custom sized cover. I needed a cover that was slightly larger than what was available through standard sizing.
As advertised. Looks good; performs as described and as desired. Very pleased.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hi James, we are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. We understand that you have shared the post-to-post measurements in conversation with one of our executives and we asked for the same. We have mentioned on the website in the "How to Measure?" section that "In case you purchase accessories, the diagonal length of the sunshade sail will be reduced by 16.5" from each corner to compensate for the required accessories". However, as we can see that you have not ordered the accessories with your both of the new purchase. Considering the same, our team has processed the order as per the ordered size and mentioned how to measure details. If customer already has an accessory with them and wants the sail to be made accordingly then they can mention the same into the "Any special request for us?" box. Unfortunately, we have not received any such details. Furthermore, our design team has sent and working drawing showing the final measurements and we have received your approval on that. If you have any other concerns, please feel free to contact our customer support via call or chat.