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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,055
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Quality good, details not good
June 27, 2023

Although I gave exact measurements, the cover came slightly bigger which makes the cover baggy. Additionally, although I chose gray I received a blue cover. Would not order again.

Date of experience: May 28, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi, we are sorry to note your disappointment in regard to the measurements. We at Covers&All always look forward to offering the customized cover same as per the customer's requirements. Upon checking the order details, we can see that your actual cushion dimensions are 22.5"x52.5"x4", however, as you require the cover little loose and provided the dimensions as 24"x52.5"x4", our team has processed the order same as per your approved working drawing and comment. Considering that cover seems little baggy. Furthermore, the ordered fabric color is navy textured. If you have any other concerns, please feel free to contact our customer support team via call or chat.

Massachusetts
2 reviews
0 helpful votes
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Great App. No issues placing the order. Sending a pic was a great idea so that the company can verify that the usage of the cover is appropriate. I thought the cover was supposed to be waterproof but will have to apply a sealer to it as it is not waterproof.

Date of experience: May 28, 2023
Michigan
1 review
0 helpful votes
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Love it
May 27, 2023

Just purchased, was running around like crazy last winter trying to protect all of my outside furniture! I will be ready this time!

Date of experience: May 27, 2023
North Dakota
1 review
0 helpful votes
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Exactly what we ordered!
May 27, 2023

Exactly what we ordered! Thanks for being so precise with the custom dimensions. It's amazing!9

Date of experience: May 27, 2023
Colorado
1 review
0 helpful votes
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Custom Propane fire pit cover
May 27, 2023

Easy to order custom covers.The fit is perfect and quality is outstanding!

Date of experience: May 27, 2023
Ohio
1 review
0 helpful votes
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Dial In Your Measurements
May 27, 2023

It was ok. I felt like the measurements I gave would have made for a better fit.

Date of experience: May 27, 2023
Florida
1 review
0 helpful votes
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Cover tuff
May 26, 2023

Easy to order and questions were answered promptly

Date of experience: May 26, 2023
Maryland
3 reviews
0 helpful votes
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Overall experience
May 26, 2023

Very easy to customize a cover for your personal need Came out to the exact fit needed.

Date of experience: May 26, 2023
Texas
1 review
0 helpful votes
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Shipping and receiving
June 25, 2023

Product did not arrive as scheduled. Had to call customer service to find out the issues. Product arrived approximately one week later than scheduled date.

Date of experience: May 26, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Michael, we are sorry to note your disappointment in regard to the delivery. As per the selected shipping method, the delivery date of your orders is 3rd may and we can see that both of the order has been delivered to you within that time frame. We can understand that there is a transit delay in one of the orders, however, it was delivered within the time. We use top-quality shipping carriers; however, Covers&All has no control over 3rd party couriers' performance. Moreover, all our covers are manufactured in India. The same is mentioned on the website. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Oregon
1 review
0 helpful votes
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Very
May 26, 2023

Just now my experience was great. Yesterday the order wouldn't go through. Worked on it an hour. Called and tried to chat. No one called me back. But today EUREKA! Thanks, Loretta

Date of experience: May 26, 2023
Texas
1 review
0 helpful votes
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Easy process
May 25, 2023

Easy process and website is very informative. They tell you exactly what to do to make sure your custom fit cover is correct!

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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I attached a photo with my original order. The designer noticed that another dimension was need and provided a sketch. I confirmed the measurements already given and added the additional one. The designer then sent back a sketch with all dimensions for me to confirm, which I did. The resultant cover is a perfect fit and looks great.

Date of experience: May 25, 2023
Minnesota
1 review
0 helpful votes
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Outdoor furniture seat covers
May 25, 2023

We ordered the blue seat and back custom covers for some old cushions we had purchased a few years ago. I sent pictures of the furniture along with measurements. Their covers arrived promptly and fit easily over the original covers. They look wonderful and should work nicely. The zippers and stitching are solid. Overall, pleased with the experience. Ordering online was also easy.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Covers for Chairs and tables
June 24, 2023

I would have given a 5 star however your discount code only allows for a $75.oo dollar max.

Date of experience: May 25, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Richard, we are sorry to note your disappointment in regard to the discount offer. It is standard for a discount offer to have applicable terms and the same is mentioned on the website. The discount code has the max cap value of the $75 and you were able to get the same. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

California
1 review
0 helpful votes
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Good product
May 24, 2023

Good price speedy delivery and cooled house! Called to update order and the csr was very helpful

Date of experience: May 24, 2023
Maine
1 review
0 helpful votes
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Exactly what I was looking for
May 24, 2023

Great ordering experience! Walked me through sizes and measuring

Date of experience: May 24, 2023
Georgia
2 reviews
0 helpful votes
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Don't Blow your Cover
May 24, 2023

The previous owners opted to give away their patio set because of years of outside storage and weather abuse.
I gladly accepted their trash and Coversandall made it my treasure. The old weather treated fabric was intact, however, the colors were prehistoric. After carefully measuring the cushions, I reached out to Covers&all to update the color and bring an ambience to our outdoor seating. We were impressed, the covers were affordable and rainproof.

Date of experience: May 24, 2023
Colorado
1 review
0 helpful votes
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As expected
May 24, 2023

Just took a bit longer to get it than expected but well worth it overall

Date of experience: May 24, 2023
Mexico
1 review
0 helpful votes
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Great cover and excellent fit
May 24, 2023

Super easy to order. Past products have been excellent and held up very well to the elements

Date of experience: May 24, 2023
Oregon
1 review
0 helpful votes
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L shaped cover
May 24, 2023

They contacted me several times to ensure that the measurements were correct. Then sent a drawing of the final specs for approval. Very happy with cover, service, and quality. Thank you.

Date of experience: May 23, 2023