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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,092
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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California
1 review
0 helpful votes
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We need SHADE in Sacramento
June 3, 2023

Sail was great. Very durable construction and made to the measurements submitted. Hopeful that it will last a long time.

Date of experience: June 3, 2023
Connecticut
1 review
0 helpful votes
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Fire Pit Table Cover
June 3, 2023

The company followed up with me a couple of times to get the exact measurements. My table has a glass protector around the flame making it not flat on the top. The cover was made perfectly and I cannot ask for a better fit.

Date of experience: June 3, 2023
Virginia
1 review
0 helpful votes
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The cover was delivered signature required. I was away on vacation and they returned it.
I called twice to see if they could redeliver it w/o signature required and the third time I called it was done. I received my cover maybe 15+ days late.

Date of experience: June 3, 2023
Idaho
1 review
0 helpful votes
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Great quality and price!
June 3, 2023

We ordered outdoor covers and I was very pleased with the craftsmanship and quality of the fabric.

Date of experience: June 3, 2023
New Jersey
1 review
0 helpful votes
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8 burner grill cover
June 3, 2023

Instructions for dimensions was easy to apply measurements.

Date of experience: June 3, 2023
California
1 review
0 helpful votes
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Site is frustrating
July 3, 2023

It would be really helpful if ALL fabric options were available on the order pages for all items. It's confusing having to shop by fabric rather just having all the information in one place.

Date of experience: June 3, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Jenny, we are sorry to note your disappointment. Though we have worked hard to make the website simple and easy to follow, we understand that there is room for improvement. As per your concern, we have provided all the suitable fabric options on individual product page. Furthermore, we have categorized the products so customer can find the same category option on one page. As we can see that one of our executives were helpful to assist you for the same. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the quality of the product we offer.

Ohio
1 review
0 helpful votes
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Patio cushion covers
June 3, 2023

Great quality and happy with purchase…. Color and quality were very nice.

Date of experience: June 3, 2023
New York
1 review
0 helpful votes
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The shipments require I be at home and sign for them - I feel this is a bit over the top for covers.

Date of experience: June 3, 2023
California
1 review
0 helpful votes
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Awesome product
June 3, 2023

I custom ordered a cover for a foam mattress that I use in the back of my truck while hunting. I went with a breathable material so the foam won't get moldy. So far so good. I've had it in the back of my truck for about 3 months with no issues. The fit was excellent and it came surprisingly quick for being a custom order.

Date of experience: June 2, 2023
Arizona
1 review
0 helpful votes
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So far so good
June 3, 2023

So far so good. I'll know more when I receive the product.
We received the covers and they seem good so far.

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Very satisfied. Excellent job.
Fast and was delivered before the date that I was told would arrive. Thank you

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Popcorn maker cover
June 3, 2023

I ordered a cover for our popcorn maker to keep it outside. It was a perfect fit and easy to get on and off. I absolutely love the work that covers & all does. I will keep using them!

Date of experience: June 2, 2023
Ohio
1 review
0 helpful votes
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Perfect fit
June 2, 2023

Easy to order. Perfect for keeping our outside items out of the elements.

Date of experience: June 2, 2023
North Carolina
1 review
0 helpful votes
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Great experience
June 2, 2023

I purchased custom cushion covers that were more affordable than purchasing new cushions. It was great that I could get the nonstandard size I needed. The quality is better than expected and turn-around time very fast. I even received a diagram showing the cover dimensions to confirm the measurements before my order was filled.

Date of experience: June 2, 2023
Ohio
1 review
0 helpful votes
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Sofa
June 2, 2023

Outdoor sofa cover for perfect. Material is durable. So happy with our purchase.

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Great quality
June 2, 2023

Exactly what I ordered. Our cushions are not standard sizes, so I couldn't find replacement covers anywhere. Covers and All make these covers with the exact dimensions, and they fit perfectly and are great quality. I only wish more color choices were offered!

Date of experience: June 2, 2023
Washington
1 review
0 helpful votes
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Easy to use website, great measuring instructions and timely delivery. I was able to order a complete set covers for my seat cushions, back cushions and a customized size for the ottoman that made my outdoor wicker sectional look like a brand new piece of furniture. I will definitely be a repeat customer in the future. I searched everywhere for specific sizes and colors to no avail but this company delivered exactly what I wanted at a great price.

Date of experience: June 2, 2023
Kenya
1 review
0 helpful votes
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Excellent Quality
June 2, 2023

Fits perfectly and seems like it will last a lifetime. Very high quality look and feel.

Date of experience: June 2, 2023
New Jersey
1 review
0 helpful votes
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Easy to work with
June 2, 2023

Quick and easy we need a new covers for outdoor furniture and this was a perfect go to please great quality easy to use instructions online.

Date of experience: June 2, 2023
Virginia
1 review
0 helpful votes
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We ordered a custom pergola cover. The design team was quick to send us a sketch of the dimensions. However, when we requested to make slight changes it took almost two weeks for someone to get back to us. Trying to reach customer service on chat would take a few hours, by which time I was away from my computer when someone would reply. I tried to call and have long hold times and email took several days. Overall I'm satisfied with the product but the response time on issues and questions could be greatly improved.

Date of experience: June 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi, Annie. We would like to express our sincere gratitude for your valuable feedback. On behalf of our team, we apologize for the delays and inconveniences you experienced during our communication process. We fully comprehend the significance of timely responses in delivering excellent customer service, and we commend your patience throughout our interaction.

We take your concerns seriously and are committed to promptly addressing the issues regarding response time. We are actively working towards enhancing our customer service channels to ensure faster and more efficient communication with our esteemed customers. We understand the frustration caused by long wait times on calls and delays in email responses, and we are actively exploring solutions to streamline these processes.

We are delighted to learn that you are satisfied with the product itself, and we continuously strive to offer a seamless and delightful customer experience from beginning to end. Your feedback is immensely valuable in identifying areas for improvement, and we assure you that we are fully dedicated to enhancing our response times and overall service quality.

Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding and support.