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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Texas
2 reviews
0 helpful votes
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Okay but odd
June 2, 2023

For spending as much $$$ as I did on covers... why in the world there are USELESS pockets placed UPSIDE DOWN on my covers is beyond me. And the grommets are garbage. Falling off (the brass rings) when taken out of the package. Just cheap quality or poorly crafted.

Date of experience: June 2, 2023
Michigan
2 reviews
0 helpful votes
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I entered my information as they required. Make sure your measurements, if custom, are exactly as you'd like. The process was easy and their shipping was exactly to what they mentioned. It was worth the wait. Because these are custom made for our furniture, I was patient and knew it wasn't a quick ship. Definitely worth the wait.

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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New covers for outdoor cushions
June 2, 2023

The order took a lot longer than expected and I had ordered custom covers. I thought they were going to be embroidered with our logo but it's actually just a screen print. The quality is good but not exactly what I was expecting as far as the logo.

Date of experience: June 2, 2023
Missouri
1 review
0 helpful votes
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Love it
June 2, 2023

My sectional cover is perfect and it fits well. So glad I chose Covers and all.

Date of experience: June 2, 2023
Arkansas
1 review
0 helpful votes
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Reel to Reel cover
June 2, 2023

I was looking far a cover for my reel to reel tape deck to keep the dust out. Didn't think I'd find anything that was a custom fit, but Covers & All came to the rescue. Pricing was great and it didn't take long to receive the cover!

Date of experience: June 2, 2023
Vermont
1 review
0 helpful votes
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I ordered cushion covers for my camper. I was a bit unsure if the measurement so I was contacted and asked to submit a photo. We are very happy with quality of the fabric, the zippers and the piping on the edges. The fit is perfect! The price so reasonable!

Date of experience: June 2, 2023
New York
1 review
0 helpful votes
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Eman's Cover
June 2, 2023

Excellent service and quality!
They followed up quickly.
Sent me copies of the proposed design and alter them with my recommendations.

Date of experience: June 2, 2023
Virginia
1 review
0 helpful votes
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Great company and product
June 2, 2023

Very pleased with both the company and the product, Quality is outstanding

Date of experience: June 2, 2023
Wisconsin
1 review
0 helpful votes
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Great covers!
June 2, 2023

Once I figured out the measurements, the ordering process was pretty easy.

Date of experience: June 1, 2023
Illinois
1 review
0 helpful votes
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Seat covers
June 2, 2023

I wanted all grey but didn't notice that half of order was tan till I submitted order then I sent a email to correct but didn't receive any response.

Date of experience: June 1, 2023
Pennsylvania
1 review
0 helpful votes
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Durable cover
June 2, 2023

This fire table cover was easy to order, came quickly and is of excellent quality. Very happy with my purchase!

Date of experience: June 1, 2023
Oregon
2 reviews
0 helpful votes
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Great Workmanship
June 2, 2023

Quick aMy 4 vinyl curtains were made exactly to measurments, great product I will be ordering again in a few weeks!nd easy experience

Date of experience: June 1, 2023
Pennsylvania
1 review
0 helpful votes
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Great covers!
June 2, 2023

Great products, correctly sized, very durable and well made.

Unfortunately, Fedex did a terrible job of delivering on time. They were 36 hours over their original estimate, told us different delivery times via text and email, and said they would require a signature (they didn't). So we sat in our house for 36 hours for nothing.

Date of experience: June 1, 2023
Iowa
1 review
0 helpful votes
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Camper mattress cover
June 2, 2023

Using my measurements your company provided us a perfect fitting cover for our spare bunk bed mattress. Couldn't be happier.

Date of experience: June 1, 2023
Michigan
1 review
0 helpful votes
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Perfect curtains
June 2, 2023
Updated review

The custom curtains I ordered were exactly what I ordered and were great quality. I talked to Customer Service ahead of time to talk through my ordering options. They were very knowledgeable and helpful. Great experience.

Date of experience: June 1, 2023

Very knowledgeable Customer Service representative...
June 7, 2023
Previous review

Very knowledgeable Customer Service representative who advised but had to wait on hold for 26 minutes to get help.

Date of experience: May 8, 2023
Utah
1 review
0 helpful votes
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Great product!
June 2, 2023

We love our new covers for our outdoor patio furniture. Everything fits great and looks great! We will definitely shop here again.

Date of experience: June 1, 2023
New Jersey
1 review
0 helpful votes
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Outdoor granite cover
June 2, 2023

Site was very easy to order a custom size cover for an outdoor built into stone wall granite tabletop. Pricing was very good as well.

Date of experience: June 1, 2023
Arizona
1 review
0 helpful votes
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Dedication to excellence
June 2, 2023

I thought I would try a custom cover instead of a generic one since the price was the same or even less. Boy was I right. Easy to order. Excellent fit suggestions. Follow up measurements for clarity. The product is great quality and fits like it was designed for my specific grill. SO happy with the company and the product.

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Shade cover for our green house
July 2, 2023

I ordered a custom shade cover for our greenhouse. I went back and forth with your design department and came up with a quote for a shade with the exact dimensions we needed. I gave my consent and sent my payment in. Then I received another email saying there was a price increase because the dimensions had changed. I emailed back saying the original dimensions were correct. None the less you would not send me the order without paying an additional amount. I received the order and it was not what I had originally asked for but we made it work. The material is good and we got it to fit.
I tried to call in but could not get ahold anyone. I am not asking for any money back. The shade is working. I would strongly recommend that in the future when someone requests a custom product that you assign 1 person on your team to handle that order from start to finish. Most of the time I contacted you concerning this order, I was communicating with a different person.
I do like your products but not the support.
Take care,
Ken Lippman

Date of experience: June 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Kenneth, we sincerely apologize that our service does not meet your expectations. As we are in a custom business, we always try our best to provide the customized product same as per the product requirements and provide the efficient service to every customer. This is very unfortunate that you have faced an issue. However, we appreciate your feedback and passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the material quality, and it fit to your requirements.

Ohio
1 review
0 helpful votes
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Got my order delivered but it wasn't correct. Contacted customer service, they asked for pics and video of the delivered order and then sent a corrected cover. Promptly.

Date of experience: June 1, 2023