Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had to email to ask why I hadn't received my cover as promised by May 22. Finally received on June 1st. Better communication would have been appreciated. But the cover is great quality and I am happy with it.
I love the covers but need a different size
But haven't gotten an response.
The fabric I selected a year or so ago is no longer available. Ordered new cushion covers with a similar color but it's completely off so my cushions don't match. :(
Knowledgeable staff, they explained how the tent had extra 17" of play due to the hardware, this wasn't on the web page tho but other wise good except for the fact that it strains water and doesn't keep it out
Great Job especially your willingness to customize the shape thanks
Covers fit perfectly and great quality. They were very hands on getting the correct measurements.
No issues, easy website, great service excellent product. Very Pleased with the whole process. Will be ordering again...
Thank you.
I ordered a custom size pergola cover and couldn't be more pleased with the quality and perfect size.
Fabulous! Great product! Excellent customer service
You will get exactly what you need, quickly, and excellent quality. Ordering was easy, but a little more guidance for accessories would be helpful. We'll be back!
I ordered two covers for two outdoor futon type loungers. They were custom made to order and arrived promptly and are of a very thick rubberized fabric that I believe will hold up well in the salt air.
When our small tabletop fire table cover got destroyed after several years of use, I wasn't sire where to find a replacement. I was thrilled to make my own size and pick a sturdy fabric. We couldn't be happier with our purchase.
Fit perfect and great quality! Make sure you measure any existing cushions before ordering!
The customer service representatives were attentive and helpful. The only thing that could've been followed up on a little bit better was that my verbal response was not properly recorded as to the approval for production and they were a couple weeks lost in that process, but it was quickly remedied, and they received the cover, and all was well.
Wasn't expecting much for the price but was very surprised and satisfied. We spend a lot of time on our patio and want it to look nice. Now it does.
Super quality, nice dark grey color. I was surprised with how quickly they arrived. Will definitely be back!
When I ordered a cover for my winch the company provided excellent instructions on how to properly measure the winch so that the cover would fit it properly. When I received the cover it fit perfectly and I strongly recommend this company if you need covers made for anything.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hi Julie, we sincerely apologize that our service does not meet your expectations. We always try our best to ship out the product for an on-time delivery, however, in this instance, due to some unforeseen circumstances, we failed, and we sincerely apologize for that. Furthermore, we can understand your concern in regard to the communication. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the quality of the cover.