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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
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Florida
1 review
0 helpful votes
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Great Cover
June 5, 2023

I could tell maker was outsourced/not in USA, but communication was decent and they were responsive. Had some special adjustments I needed and they were able to accommodate. Cover seems to be doing well in the Florida sun and rain so far.

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Porch mosquito cover
June 5, 2023

This cover fits perfectly! The weighted chain helps keep leaves from coming into our patio.

Date of experience: June 5, 2023
Florida
1 review
0 helpful votes
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Great experience!
June 5, 2023

Excellent material, color and and it fits perfect. I decided to buy many more covers we need around home.

Date of experience: June 5, 2023
Washington
1 review
0 helpful votes
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Great customer service!
June 5, 2023

We would recommend Covers & All to anyone. We've ordered several different products and been very happy with all of them. Quality work and great customer service!

Date of experience: June 5, 2023
Texas
2 reviews
0 helpful votes
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My measurements were a little off and some cushions were too long and some of the pillows were too short and thin. It was difficult to make sure the measurements I took were going to be right. So it was user error, I got items that were the measurements I sent but I just didn't do it right.

Date of experience: June 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Marianne, we understand that you're experiencing some issues with the measurements for your cushions and pillows. It can be frustrating when things don't turn out as expected, but mistakes happen to everyone. It sounds like you may have made some errors in measuring or conveying the measurements accurately. When it comes to taking measurements, precision is crucial. Here are a few tips to help you ensure accurate measurements in the future:

Use a measuring tape: A flexible measuring tape is ideal for measuring cushions and pillows. It provides a more accurate measurement than using a ruler or a straight object.
Seek assistance if needed: If you're unsure about taking accurate measurements, consider seeking help from someone experienced or consult a professional. Kindly share all the details, measurements, real-time images, and any specific requirements at [email protected].

Our team will guide you step-by-step in the order placement.

Michigan
1 review
0 helpful votes
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Easy to use website and appreciate samples. Customer Service follow up is amazing.

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Good experience in terms of customer service - covers came back oversized despite providing accurate measurements and there is no refund.

Date of experience: June 5, 2023
Georgia
1 review
0 helpful votes
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Nicer than expected!
June 5, 2023

I am very pleased without my outdoor cushion covers. They are high quality and better than the original ones.

Date of experience: June 5, 2023
Massachusetts
1 review
0 helpful votes
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Good fit
June 5, 2023

Over all good good experience and good product. Good fit.

Date of experience: June 5, 2023
Arizona
1 review
0 helpful votes
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High quality products
June 5, 2023

Product was as advertised and quality was very good. Order arrived earlier than expected.

Date of experience: June 5, 2023
Florida
1 review
0 helpful votes
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Spent several hours with customer service to receive candid answers. Couldn't get a mock proof and then when I did they needed more information and then 3 days later when I requested another proof again lied to and when it finally came it was the same exact proof as first one. Can't talk to a live agent only over chat. Worst customer service I have ever dealt with

Date of experience: June 5, 2023
New York
1 review
0 helpful votes
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Cover was good quality but I ordered the wrong size and eventually realized there was a diagram to assist with the ordering. I didn't notice it on the mobile page and figured L, W, and H would be as I thought. I was wrong. Had to order the cover again. Hopefully o got it right now that I saw the diagram on the web page.

Date of experience: June 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Shawn, we are sorry to learn about this mishap. We do understand that you're experiencing some issues with the measurements for your cover. It can be frustrating when things don't turn out as expected, but mistakes happen to everyone. When it comes to taking measurements, precision is crucial. To avoid such issues in the future, you can always reach out to our 24 X 7 call or chat help lines for step-by-step assistance for order placement.

California
1 review
0 helpful votes
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Outdoor Cushion Covers
June 5, 2023

Easy to navigate website, very high quality covers

Date of experience: June 4, 2023
California
1 review
0 helpful votes
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Great day bed cover
June 5, 2023

Super friendly and helpful. I got exactly what I needed (second time around) they made sure to show me proof before even making I suggest that for all orders.

Date of experience: June 4, 2023
Iowa
1 review
0 helpful votes
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Custom Service
June 4, 2023

I was very pleased with the ability to submit "custom measurements" for our two chair covers. Communication regarding my order and the measurements we submitted was excellent. The covers turned out great - they were produced, shipped and received in a matter of a few days and the price was very reasonable. Will definitely use Covers & All in the future!

Date of experience: June 4, 2023
Virginia
2 reviews
0 helpful votes
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5 star experience
June 4, 2023

Ease of website appreciated; cover fit was excellent; material was 5 star

Date of experience: June 4, 2023
NL
1 review
0 helpful votes
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Covers for outside furniture
June 4, 2023

Product just right fit & perfect for out needs. Had purchased chair covers & so impressed decided to get the table cover as well.

Date of experience: June 4, 2023
Illinois
1 review
0 helpful votes
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Amazing Quality
June 4, 2023

The quality of the covers were much better than expected and they were a perfect fit!

Date of experience: June 4, 2023
District of Columbia
1 review
0 helpful votes
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Good quality
June 4, 2023

Cover is well made and fits our patio sofa exactly. Thanks!

Date of experience: June 4, 2023
Virginia
1 review
0 helpful votes
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Great quality and they fit
June 4, 2023

I ordered covers for my Acapulco outdoor chairs and I love the quality and fit. It does well in wind and rain. I live in a high rise so the pull string is great to get it fitted and wrap around the railing. I went with a neutral as to not detract from my beautiful view.

Date of experience: June 4, 2023