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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Georgia
1 review
0 helpful votes
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QUALITY OF MATERIAL
July 24, 2023
Updated review

I was pleased with product quality, however the response time to provide me with a return labels has been unsatisfactory...still waiting

Date of experience: June 23, 2023

Calls not answered in a timely manner at
July 8, 2023
Previous review

Calls not answered in a timely manner at. My order was sent incorrectly. I ordered covers not inserts. Placing a second order to include items not sent,

Date of experience: June 8, 2023
Illinois
1 review
0 helpful votes
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Very Satisfied
June 23, 2023

So easy to order with our mobile phone. Expect repeat business.

Date of experience: June 23, 2023
Vermont
1 review
0 helpful votes
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Good service
June 23, 2023

Took a bit longer than expected because it is an import but it i# very good quality for price.

Date of experience: June 23, 2023
Colorado
1 review
0 helpful votes
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Great workmanship
June 23, 2023

Cushions arrived and I could tell that they were made with good workmanship and materials.

Date of experience: June 23, 2023
Virginia
1 review
0 helpful votes
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Great Job again
June 23, 2023

This is my second order. My first order was perfect. My second order went well also.

Date of experience: June 23, 2023
New York
1 review
0 helpful votes
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Great sail!
June 23, 2023

We were looking for a custom sail to have for our screened in porch. We wanted something to block rain, as well as sun when needed. Couldn't be happier!

Date of experience: June 23, 2023
New York
1 review
0 helpful votes
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New Cover
June 23, 2023

The staff help was great came back with great questions that help make the project a success

Date of experience: June 23, 2023
Pennsylvania
1 review
0 helpful votes
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Special size
June 23, 2023

I couldn't find an ottoman cover to fit my ottoman so your covers could be made with the specific dimensions I needed.

Date of experience: June 23, 2023
Colorado
1 review
0 helpful votes
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Home Improvement
June 23, 2023

WOW! These turned out better than a custom upholster in town. Amazing quality, fast shipping! I am very satisfied with this purchase!

Date of experience: June 23, 2023
New York
1 review
0 helpful votes
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No concerns
June 23, 2023

Great quality item, much cheaper than the aluminum cover I was going to buy.

Date of experience: June 23, 2023
Georgia
2 reviews
2 helpful votes
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Great shade
June 23, 2023

It provides the shade necessary to block the sun in the very hot afternoons.

Date of experience: June 23, 2023
Michigan
1 review
0 helpful votes
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Another satisfying purchase.
June 23, 2023
Updated review

Great value! Multiple purchases. Yet to be disappointed.

Date of experience: June 22, 2023

Many purchases
June 22, 2023
Previous review

Very happy with the quality of all my purchases. Definitely my go to shop for covering my tractor, implements, outdoor TV,
Tables, pavilion curtains... Thanks

Date of experience: June 22, 2023
Florida
1 review
0 helpful votes
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Outdoor furniture
June 22, 2023

They fit well and easy to use. Our chairs are very big and could not find a standard cover. The covers were custom made and we have a 40% off deal.

Date of experience: June 22, 2023
Illinois
1 review
0 helpful votes
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Fantastic Cover
June 22, 2023

I just received my new custom cover for my 8 burner event grill and I LOVE IT! Very well made with top quality material and fits perfectly. I wish I had known about this company last year, before I had wasted my time on a grill cover that didn't even make it a year...this one I believe will last quite a long time.

Date of experience: June 22, 2023
Canada
1 review
1 helpful vote
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Cheap materials BEWARE!
July 22, 2023

I recently accepted order from Covers and All and the material is cheap and stiff, I cannot slip the covers over the furniture without pulling and tugging on it. They will NOT take it back. BEWARE of this company. They hide behind emails and chat box, and won't take your call if you are complaining either. I asked if they could re-order with a different material but they won't help. NOW I wouldn't even do that. I will contact my credit card company and ask them to reverse the charge and I would suggest anyone else to do the same. Keep these types of businesses on their toes and accountable!

Date of experience: June 22, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Carlo, we regret the inconvenience this has caused you. Upon reviewing the details, we found the order was placed for Cover Max and was fabricated accordingly. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your call promptly. Please be assured that we are working on this and resolve the issue at the earliest.

We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

New Jersey
1 review
0 helpful votes
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Happy customer
June 22, 2023

I am very happy with the outcome of my cushions! The customer service team was great, they were very helpful with assuring measurements and instructions were accurate.

Date of experience: June 21, 2023
Michigan
1 review
0 helpful votes
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Perfect Fit!
June 22, 2023

It fits perfectly, and seems to be very sturdy. Very pleased with the value of this purchase!

Date of experience: June 21, 2023
Maryland
2 reviews
0 helpful votes
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Great Solution for a Fire Table
June 21, 2023

The flimsy cover that came with the Fire Table always blew off in the wind. This solution has elastic all around and fits snugly to the table top. I should have selected a lighter weight material that would hang better and not bunch up on the top. However it seems to be smoothing out after a just a week. Great solution.

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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Patio covers
July 21, 2023

The order took longer than I expected. I like the covers. The covers fot but a little bigger than I expected

Date of experience: June 21, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello, Leila. Thank you for bringing the issue to our attention. We would like to clarify that when you were viewing your shopping cart, you may have noticed a total of $181.86 after applying the discount. However, there is an additional option to estimate shipping and tax, which you may have left unfilled and proceeded to check out. By adding your state and zip code to the shopping cart, the tax is applied accordingly. It's important to note that tax rates vary across different states and are location-dependent. We sincerely hope this clarifies the situation for you. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].

Florida
1 review
0 helpful votes
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Perfect
June 21, 2023

I have ordered a grill cover for my outdoor kitchen, a fire table cover for a tall fire table and covers for cushions for my patio furniture. This company is fantastic. The covers are top quality at a great price. I highly recommend Covers & All.

Date of experience: June 21, 2023