Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was pleased with product quality, however the response time to provide me with a return labels has been unsatisfactory...still waiting
Calls not answered in a timely manner at. My order was sent incorrectly. I ordered covers not inserts. Placing a second order to include items not sent,
Took a bit longer than expected because it is an import but it i# very good quality for price.
Cushions arrived and I could tell that they were made with good workmanship and materials.
This is my second order. My first order was perfect. My second order went well also.
We were looking for a custom sail to have for our screened in porch. We wanted something to block rain, as well as sun when needed. Couldn't be happier!
I couldn't find an ottoman cover to fit my ottoman so your covers could be made with the specific dimensions I needed.
WOW! These turned out better than a custom upholster in town. Amazing quality, fast shipping! I am very satisfied with this purchase!
Great quality item, much cheaper than the aluminum cover I was going to buy.
It provides the shade necessary to block the sun in the very hot afternoons.
Great value! Multiple purchases. Yet to be disappointed.
Very happy with the quality of all my purchases. Definitely my go to shop for covering my tractor, implements, outdoor TV,
Tables, pavilion curtains... Thanks
They fit well and easy to use. Our chairs are very big and could not find a standard cover. The covers were custom made and we have a 40% off deal.
I just received my new custom cover for my 8 burner event grill and I LOVE IT! Very well made with top quality material and fits perfectly. I wish I had known about this company last year, before I had wasted my time on a grill cover that didn't even make it a year...this one I believe will last quite a long time.
I recently accepted order from Covers and All and the material is cheap and stiff, I cannot slip the covers over the furniture without pulling and tugging on it. They will NOT take it back. BEWARE of this company. They hide behind emails and chat box, and won't take your call if you are complaining either. I asked if they could re-order with a different material but they won't help. NOW I wouldn't even do that. I will contact my credit card company and ask them to reverse the charge and I would suggest anyone else to do the same. Keep these types of businesses on their toes and accountable!
I am very happy with the outcome of my cushions! The customer service team was great, they were very helpful with assuring measurements and instructions were accurate.
It fits perfectly, and seems to be very sturdy. Very pleased with the value of this purchase!
The flimsy cover that came with the Fire Table always blew off in the wind. This solution has elastic all around and fits snugly to the table top. I should have selected a lighter weight material that would hang better and not bunch up on the top. However it seems to be smoothing out after a just a week. Great solution.
The order took longer than I expected. I like the covers. The covers fot but a little bigger than I expected
Hello, Leila. Thank you for bringing the issue to our attention. We would like to clarify that when you were viewing your shopping cart, you may have noticed a total of $181.86 after applying the discount. However, there is an additional option to estimate shipping and tax, which you may have left unfilled and proceeded to check out. By adding your state and zip code to the shopping cart, the tax is applied accordingly. It's important to note that tax rates vary across different states and are location-dependent. We sincerely hope this clarifies the situation for you. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
I have ordered a grill cover for my outdoor kitchen, a fire table cover for a tall fire table and covers for cushions for my patio furniture. This company is fantastic. The covers are top quality at a great price. I highly recommend Covers & All.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hi Carlo, we regret the inconvenience this has caused you. Upon reviewing the details, we found the order was placed for Cover Max and was fabricated accordingly. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your call promptly. Please be assured that we are working on this and resolve the issue at the earliest.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.