Covers & All USAReviews 26,123

I ordered a large sail for my 20'x20' pergola. Everything worked out well, however, there was an issue with the accessories. The accessories only display one on the website, so I thought I needed 4. The website is not clear that the accessories come in packs of 4. I was able to revise my order before it was finalized, but a $99 adjustment fee was assessed. That felt like robbery. When I did receive my order due to the size it actually had 8 connectors, but I was told it would only have 4.

Really excellent product, well made, does the job very well.

Fast and accurate! Definitely recommend getting grommets and elastic

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Well made and aesthetically pleasing. Happy enough, I ordered three more. They are expedient, courteous and from beginning to end everything went smoothly.

Great cover so far. We'll see how it ages but it looks like a quality product.

I forgot to add the discount code to my order. Called them within the hour and they were able to apply it to my order. Very personable customer service.

I was a little worried from the reviews, but to my surprise all EIGHT covers for my chairs / loveseat fit perfectly. For the price they look amazing.

I've submitted a review of this company previously but I find I have to add yet another. When you select their CHAT on the website, a message pops up saying responses are usually less than 1 minute. Well, another misconception...or perhaps they cannot tell time. I've waited for more than 15 minutes and still no response. The cover I bought was expensive; I mistakenly expected better service. Should have stayed with a vendor on Amazon.

This is my 3rd order they have great prodcuts, customer service and easy to order web page

Website made it easy to design custom patio furniture covers.

Thank you, it was made as expected and the price for the size is good.

Smooth ordering, received in timely manner, good quality

Our covers came in a timely manner, fit beautifully, great quality- would not hesitate to order from them again!

Not being able to really talk to anybody on the phone and long e mail delays will cause a product not to be made correct,
It is vital when making custom products to have the best communication, covers were made way too large, I sent the manufacturer
Blue prints to make it easy and not sure they reviewed them, it had all the exact sizing, it is vital to talk about sizing, other wise product is made well but missing the straps to hold up cover front and rear door panels. I have seen better products made by this company and this was not one of them

Found the size of cushions and customized to my color. Excellent service.

I received my covers and have been using them for nearly a month. It is very windy where I am in the Midwest and these stay on with no issues and keep everything clean and dry. They are fantastic and I am so happy with my purchase!

I ordered custom covers for my outdoor couch and pillows, which I actually love and think are good quality. My rating is based entirely on the customer service I experienced. One item was missing from my order and fixing the problem was nearly impossible. I sent multiple emails to the multiple addresses I found on their website explaining my problem. I finally heard back about 5 emails and 2 weeks later. When I explained 1 of 3 pillow covers was missing, I was basically called a liar. I was told the order information on their end said all 3 were shipped. To me, it would seem obvious that there was no proof of a mistake on their end because it was just that, a mistake. I sent over pictures of the tags for each of the items I did receive, I confirmed the packaging was not damaged or opened when I received it. The communication from them was slow and verging on rude, as if I was trying to lie and cheat them out of a $20 pillow cover. The entire thing was ridiculous and accusatory. When they finally agreed to send me the missing item I was told it would be shipped in 4 to 5 business days and I would receive a shipping confirmation email. 7 business days later I still had not had a shipping confirmation. I wrote yet another email which was never answered by their team (and still hasn't been). The very next day I got the shipping notification from the covers & all email address. It had 2 different tracking numbers in it, neither of which were correct. The first tracking number said my package was delivered a month earlier, the second tracking number said my package was still overseas. The package requires a signature for some reason, so I was concerned about missing it since the tacking numbers seemed incorrect. Luckily, it arrived the next day while I was home (guess it wasn't overseas). The entire process was so insane and and difficult for no reason, I will never be ordering from them again.

EXCELLENT! Easy to use template for measuring. Covers and All made the process so easy, but the didn't rush the project with my first set of measurements. The rep had follow up questions, which help provide a cover that turned out to be a perfect fit.

I have used their covers for several years. Always a great fit & long lasting