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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Measurements
July 27, 2023
Updated review

Not being able to really talk to anybody on the phone and long e mail delays will cause a product not to be made correct,
It is vital when making custom products to have the best communication, covers were made way too large, I sent the manufacturer
Blue prints to make it easy and not sure they reviewed them, it had all the exact sizing, it is vital to talk about sizing, other wise product is made well but missing the straps to hold up cover front and rear door panels. I have seen better products made by this company and this was not one of them

Date of experience: June 27, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi, Scot. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the difficulties in communication. We understand that effective communication is crucial, especially when it comes to custom products.

We regret that the covers were made larger than expected, despite providing the manufacturer with blueprints and precise sizing information. We acknowledge the importance of thoroughly reviewing all the provided specifications to ensure accurate production. Additionally, we apologize for the oversight regarding the absence of straps to hold up the cover on the front and rear door panels.

Please be assured that we take your comments seriously, as we strive to deliver products that meet the highest standards of quality and customer satisfaction. We will investigate this matter further to identify areas for improvement, particularly in terms of communication responsiveness.

Once again, we apologize for any inconvenience caused and appreciate your feedback, as it helps us enhance our products and services. If there is anything else we can assist you with, please do not hesitate to reach out to us at [email protected].


Ok so far, next is follow up before production
April 27, 2023
Previous review

Ok so far, next is follow up before production

Date of experience: April 27, 2023
Mississippi
2 reviews
1 helpful vote
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Replacement Covers
June 27, 2023

Found the size of cushions and customized to my color. Excellent service.

Date of experience: June 26, 2023
Virginia
1 review
0 helpful votes
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I received my covers and have been using them for nearly a month. It is very windy where I am in the Midwest and these stay on with no issues and keep everything clean and dry. They are fantastic and I am so happy with my purchase!

Date of experience: June 26, 2023
New York
1 review
0 helpful votes
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Terrible Customer Service
July 26, 2023

I ordered custom covers for my outdoor couch and pillows, which I actually love and think are good quality. My rating is based entirely on the customer service I experienced. One item was missing from my order and fixing the problem was nearly impossible. I sent multiple emails to the multiple addresses I found on their website explaining my problem. I finally heard back about 5 emails and 2 weeks later. When I explained 1 of 3 pillow covers was missing, I was basically called a liar. I was told the order information on their end said all 3 were shipped. To me, it would seem obvious that there was no proof of a mistake on their end because it was just that, a mistake. I sent over pictures of the tags for each of the items I did receive, I confirmed the packaging was not damaged or opened when I received it. The communication from them was slow and verging on rude, as if I was trying to lie and cheat them out of a $20 pillow cover. The entire thing was ridiculous and accusatory. When they finally agreed to send me the missing item I was told it would be shipped in 4 to 5 business days and I would receive a shipping confirmation email. 7 business days later I still had not had a shipping confirmation. I wrote yet another email which was never answered by their team (and still hasn't been). The very next day I got the shipping notification from the covers & all email address. It had 2 different tracking numbers in it, neither of which were correct. The first tracking number said my package was delivered a month earlier, the second tracking number said my package was still overseas. The package requires a signature for some reason, so I was concerned about missing it since the tacking numbers seemed incorrect. Luckily, it arrived the next day while I was home (guess it wasn't overseas). The entire process was so insane and and difficult for no reason, I will never be ordering from them again.

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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Outside folding high table cover
June 26, 2023

EXCELLENT! Easy to use template for measuring. Covers and All made the process so easy, but the didn't rush the project with my first set of measurements. The rep had follow up questions, which help provide a cover that turned out to be a perfect fit.

Date of experience: June 25, 2023
Oregon
1 review
0 helpful votes
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Great produce
June 26, 2023

I have used their covers for several years. Always a great fit & long lasting

Date of experience: June 25, 2023
Georgia
1 review
0 helpful votes
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Great company
June 25, 2023

Experience was excellent. Customer seemed went out of their way to help me.

Date of experience: June 25, 2023
Virginia
1 review
0 helpful votes
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Great Covers - 2nd order!
June 25, 2023

Ordered covers for a sectional in 2020 and was really pleased, so ordered for another pair of chairs and an ottoman. Great quality!

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Made me pay for your mistake
July 25, 2023

I orderer a firepit cover and gave yoiiu the measurements. The one you sent was half the size that I ordered. I still had to pay to ship it back. That was your mistake not mine. I ordered another one and I hope this time I get the correct size.

Date of experience: June 25, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Eldred, we are sorry for the inconvenience cuased to you. We always look forward to offering the quality product same as ordered. This is very unfortunate that you have faced an issue. Regrettably, we are unable to find any previous order from your registered name and email address. However, as you have faced an issue, we request you to contact us at [email protected] with the order details and concern. Our team will investigate the issue and provide you the best possible resolution on the same. Rest assured; you will be able to get the firepit cover same as per the order details.

Minnesota
1 review
0 helpful votes
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Well made and functional cover
June 25, 2023

I was looking for a cover to fit over my rebounder, mini trampoline to keep it outside and protect it from the weather, etc. I am pleased to have found this company that custom made a cover to fit the measurements of my rebounder and at a reasonable cost. It is a durable cover and well made.

Date of experience: June 25, 2023
Florida
1 review
0 helpful votes
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I would recommend this company to anyone. Love that these are made in the USA but also they came perfectly for what I needed outside. The price was great too.

Date of experience: June 25, 2023
Oregon
1 review
0 helpful votes
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Air Bags
June 25, 2023
Updated review

These air bags are great. We always had a pooling water problem on our covered pergola. But now, by using these air bags, the water is running right off.
The price is great, as is the shipping and quality.

Date of experience: June 25, 2023

Pergola Cover
November 1, 2022
Previous review

As usual, Covers & All not only made me a custom cover, but went beyond their quality and speed of manufacturing. The cover is better than expected. Very well made and just what I was looking for.

Date of experience: November 1, 2022
Virginia
2 reviews
0 helpful votes
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Great Company to deal with
June 25, 2023

Easy site to navigate and instructions and details very clear.

Date of experience: June 25, 2023
Florida
1 review
0 helpful votes
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Great company
June 25, 2023

Found just what I need. Very easy to get the size of cover.

Date of experience: June 25, 2023
Missouri
1 review
0 helpful votes
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Outdoor fireplace cover
June 25, 2023

The cover is made extremely well. We are very pleased with the product we received!

Date of experience: June 24, 2023
California
1 review
0 helpful votes
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Just what we needed
June 24, 2023

Easy to use website. Helpful chat to answer questions!

Date of experience: June 24, 2023
California
3 reviews
0 helpful votes
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Totally awesome!
June 24, 2023

The ordering process was easy and the automated discount code was super helpful to my budget. So far, so good. I haven't received the products yet but I am looking forward to it!

Date of experience: June 24, 2023
Georgia
2 reviews
0 helpful votes
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Excellent
June 24, 2023
Updated review

Reviewing, placing an order, were all easy. I entered the crt all was ok, went to paypal cleared ok and back to Cover&all to pay. I could not get it to pay. Finally I realized that the shipping repoonse had not been given. Given I was to receive free shipping as noted in my bill, I had not even looked at that field until after spending about ten minutes trying to figure out why my approved paypal checkout and my following directions to return to C&a did not provide an activated pay button. SOMEHOW YOU NEED TO HIGHLIGHT THAT SHIPPING METHOD SELECTION NEEDS TO BE CHECKED EVEN WHEN FREE SHIPPING IF PROVIDED WHEN EARNED. I spent well over 15 minutes and starting over and trying to chat to finally realize that what was preventing me from checking out/activating the dark blue field instead of light blue, was my checking free shipping even though it showed up immediately below in my charge listing.

Date of experience: June 24, 2023

Customer service was very helpful and sent a transcript...
April 1, 2023
Previous review

Customer service was very helpful and sent a transcript of our conversation for my further assistance.

Date of experience: April 1, 2023
Texas
1 review
0 helpful votes
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Exceeded Expectations
June 24, 2023

Our outdoor couch cushions had taken a beating between Texas sun, kids, and dogs. I was looking for new cushions all together but due to the size it was going to be close to $1,000. My neighbors mom suggested Covers & All. I was hesitant. How were they going to take my measurements, example photos and make a quality cover that fit well? I don't know how they did it…but they did! And I saved hundreds by being able to use my existing cushions and just slipping the cover over top. Thick material, fits well, strong zippers. I even had corner cushions and thought I would order the size as a rectangle and have to go buy more stuffing. They saw my image and even asked for additional measurements seeing there was an angle on the existing cushion. I'm super impressed with their service and product. Now off I go to purchase new throw pillows too!

Date of experience: June 23, 2023
Georgia
1 review
0 helpful votes
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QUALITY OF MATERIAL
July 24, 2023
Updated review

I was pleased with product quality, however the response time to provide me with a return labels has been unsatisfactory...still waiting

Date of experience: June 23, 2023

Calls not answered in a timely manner at
July 8, 2023
Previous review

Calls not answered in a timely manner at. My order was sent incorrectly. I ordered covers not inserts. Placing a second order to include items not sent,

Date of experience: June 8, 2023