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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Indiana
1 review
0 helpful votes
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Good quality and value
July 1, 2023

It was easy to have custom covers for my bed wedge and leg bolster made. The order was drop shipped from India and arrived in a reasonable amount of time. They are high quality and will last for many years to come.

Date of experience: July 1, 2023
Michigan
1 review
0 helpful votes
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Awesome
July 31, 2023

Customer service while working out the custom dimensions was very helpful. Shipping was fast. Product is high quality. I would recommend and purchase from here again.

Date of experience: July 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Brian, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

Arizona
1 review
0 helpful votes
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Happy Happy!
July 1, 2023

Great service, Quality Products. My husband was so surprised with his grill Cover. Getting ready to order again!

Date of experience: July 1, 2023
New York
1 review
0 helpful votes
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Highly recommend Covers & All
July 1, 2023

Outstanding Experience!
Started with the ease of placing the order
Including providing dimensions, material selection, customer service availability to review the order and on time delivery. Quality of product
And workmanship is a 10!

Date of experience: July 1, 2023
Maine
1 review
0 helpful votes
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It was easy!
July 1, 2023

Just answer a couple of questions and within a short time it was here! I'm very pleased

Date of experience: July 1, 2023
North Carolina
1 review
0 helpful votes
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Great door cover
July 1, 2023

I ordered a custom magnet door cover since I have a odd size door. Made for wheel chair accessible child. Works great for her and my dogs love it.

Date of experience: July 1, 2023
California
1 review
0 helpful votes
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Quality tarp
July 1, 2023

Got my tarp relatively fast and in good condition. It is pricey but I'm hoping it was worth it. Time will tell.

Date of experience: July 1, 2023
Arizona
1 review
0 helpful votes
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Great quality. Perfect fit.
June 30, 2023

Easy website to use! Product was as advertised. Very good quality. Will see how it holds up to the Arizona sun!

Date of experience: June 30, 2023
California
1 review
0 helpful votes
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Great
June 30, 2023

Easy to order, good communication and quick turn around.

Date of experience: June 30, 2023
Louisiana
1 review
0 helpful votes
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Custom Skylight Covers
June 30, 2023
Updated review

Like the discounts. Could have some instruction on how to list half an inch on measurement entry.

Date of experience: June 30, 2023

Could never get through by phone!
June 24, 2023
Previous review

Could never get through by phone!

Date of experience: May 25, 2023
Nebraska
1 review
0 helpful votes
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Easy to talk to someone using the website chat. Got me the swatches I needed. Would order again!

Date of experience: June 30, 2023
Florida
1 review
0 helpful votes
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Patio covers
June 30, 2023

Excellent product, well sewn and look great. Shipping was a little slower than expected but arrived well packaged.

Date of experience: June 30, 2023
Ohio
6 reviews
3 helpful votes
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Magnetic Sreen Door
June 30, 2023

Great product. We are now able to leave our French door open for fresh air. I plan on buying a couple more next spring

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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This company is by-far the worst online company I have ever dealt with.
Painful to get in contact with anyone via email, phone or online chat services.
The wait for the online chat services is over an hour. The phone contact just hangs up on you.
And email is at least 48 hours.
1 star is too many.
It has been over 1 month since they have taken my money, and they haven't even begun to make/process the items.

Date of experience: June 30, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Tracy, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We sincerely apologize for the inconvenience caused. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest. We have asked our team to work on your order on prior basis so that we can rectify our mistake. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

Kentucky
1 review
0 helpful votes
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Efficient
June 30, 2023
Updated review

Short sweet and to the point. Product arrive faster than expected and just as advertised

Date of experience: June 30, 2023

Mobile site sucks
June 16, 2023
Previous review

Mobile site sucks

Date of experience: May 16, 2023
Georgia
1 review
0 helpful votes
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I ordered 1 item in May. Communication and product was great.
Ordered 9 more on June 11th. No communications despite repeated attempts. No product or shipment notice? They charged my card, but I cannot get them via phone or email. Their chat system worked, but took forever to communicate. I wonder if they shut down?

Date of experience: June 30, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Robbie, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We have asked our concern team to process this order as early as possible and also keep you in the loop. If there are any issues in between your order process, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

France
2 reviews
0 helpful votes
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Complicated outdoor sofa
June 30, 2023

Great ability to display questions regarding measurements. Excellent job. Fits perfectly.

Date of experience: June 30, 2023
Texas
1 review
0 helpful votes
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Perfect Fit
June 29, 2023

Great workmanship and fit perfectly. Will use again.

Date of experience: June 29, 2023
GB
1 review
0 helpful votes
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Absolutely superb service. Great product and excellent value for money.

I'm one very happy customer

Date of experience: June 29, 2023
Wisconsin
1 review
0 helpful votes
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Excellent product
June 29, 2023

I will definitely purchase another cover from your company. Thank you!

Date of experience: June 29, 2023