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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Maryland
1 review
0 helpful votes
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Coverall
August 10, 2023

Amazing! Quick and amazing service and product! I have used the company in the past and I am happy again!

Date of experience: August 10, 2023
Texas
2 reviews
0 helpful votes
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Great customer service
August 10, 2023

I got the swatch kit very soon after ordering it. It was more than I expected.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
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Great product
August 10, 2023

The ordering process was simple, great customization options, the order was packaged well, and shipping was quick! Great experience all around.

Date of experience: August 10, 2023
California
1 review
0 helpful votes
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Great experience
August 10, 2023
Updated review

Great covers in the past. Easy to order custom sizes. Have held up well. Look good.

Date of experience: August 10, 2023

Bought cover max patio furniture covers and they are...
February 12, 2021
Previous review

Bought cover max patio furniture covers and they are very well made. Have held up well, kept all furniture dry and have stood up to two 50 pound dogs who jump all over them... Just ordered a tv cover. Hopefully as good!

Date of experience: February 11, 2021
California
1 review
0 helpful votes
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Easy online purchase
August 9, 2023

User friendly online purchase. Decent quality and reasonable price.

Date of experience: August 9, 2023
Florida
3 reviews
0 helpful votes
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Perfect fit and quality work
August 9, 2023

It was easy to order and came exactly as I ordered.

Date of experience: August 9, 2023
South Carolina
1 review
0 helpful votes
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Received the solid fabric swatches but no printed fabric samples

Date of experience: August 9, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Chris, we regret the inconvenience this has caused you. We are working on introducing new fabrics and colors and shall add the same to our swatch kit as soon as possible. Regrettably, we do not have the fabrics in the swatch kit at the moment. In case you wish to check on the same, we request you to place an order for a small size cover or a single quantity. Also, you can check https://www.coversandall.com/coupons to check on the best applicable coupon code.

California
1 review
0 helpful votes
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Perfect
August 9, 2023
Updated review

Fit perfectly looks great. They are very durable. I love them

Date of experience: August 8, 2023

Covers are so high quality
July 10, 2023
Previous review

Covers are so high quality. Easy to use web sight.

Date of experience: July 9, 2023
Canada
1 review
0 helpful votes
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Excellent custom covers!
August 9, 2023

Measuring instructions are very easy to follow. Confirmation email and other communication was excellent -- from confirming order to confirming the sizing was reviewed to shipping. Package arrived on time. VERY impressed with the quality of the material. The price is less than half of what I paid for a spare cover when I bought the furniture. HIGHLY recommend Covers & All. No regrets and I'll be back for more.

Date of experience: August 8, 2023
Wisconsin
1 review
0 helpful votes
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They shipped defective goods and refused a return or replace. Gary gonzal offered to have me leave the covers in the sun which I did. Ridiculous. Then a 20% discount on a new order. So you beget to buy more junk to replace junk!

Date of experience: August 8, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Kevin, we are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. We at Covers&All always look forward to offering the quality product and efficient service to every customer. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.

New York
1 review
0 helpful votes
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Great company
August 8, 2023

We have ordered from this company twice. Both times we were very pleased with the overall experience. The ordering is easy, customer service is present and professional and the covers are beautiful!

Date of experience: August 8, 2023
Pennsylvania
1 review
0 helpful votes
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It was a little confusing on my part, but a good experience none the less

Date of experience: August 8, 2023
Florida
1 review
0 helpful votes
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Satisfied
August 8, 2023

Customer service and the design team did work with me to make sure that all my measurements were correct. The result is a cover that fits and is easy to cover my furniture.

Date of experience: August 8, 2023
New York
1 review
0 helpful votes
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Bad placement of tie down straps
August 8, 2023

I am extremely disappointed in the placement of the tiedown straps; to be of any use they need to be moved out 4". Where they are on the new cover, places them on the very thin plastic side covers, and not on the support structure where the original ones are. Basically, they are not going to be of any use in any wind to hold the cover on (I live on top of a hill at 6700 ft., and winds of 60+ mph are not uncommon). I will just hope the weight of the cover holds it on, and it doesn't tear lose.

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Date of experience: August 7, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello, Richard. Thank you for taking the time to share your thoughts and concerns regarding our product. We truly appreciate your feedback, as it helps us identify areas for improvement. We're sorry to hear that the placement of the tiedown straps has been disappointing for you, especially given your unique location and the potential for high winds.

Please know that customer satisfaction is of utmost importance to us, and we take your feedback seriously. We will certainly take your comments into consideration as we continue to refine and enhance our product designs. Your experience and insights will contribute to our ongoing efforts to provide solutions that meet the needs of our valued customers, even in challenging conditions.

In the meantime, we hope that the weight of the cover will provide the necessary stability, and we apologize for any inconvenience this may cause. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.

Thank you again for choosing our product and for sharing your thoughts. We value your input and are committed to delivering the best possible experience to all our customers.

Best regards,

Pennsylvania
1 review
0 helpful votes
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Great experience ordering and they confirmed measurements when things seemed off.

Date of experience: August 7, 2023
Illinois
1 review
0 helpful votes
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Good Seat Cover
August 7, 2023

Easy to order. Took awhile to arrive. Nice quality. Easy to put on and off (for washing). Very over-sized, which is my only complaint.

Date of experience: August 7, 2023
Maryland
2 reviews
0 helpful votes
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I'm not big on submitting reviews but I dont want you to lose out on an opportunity to transform your outdoor space to a livable comfortable space to enjoy in any type of weather. It was great to work with such a caring compassionate and professional online service team. The finish products I have purchased can stand up to time and extreme weather conditions. I love my clear 2 year tarp and if this wares I will be back for more.

Date of experience: August 6, 2023
District of Columbia
1 review
0 helpful votes
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I ordered a cover for my poker table and it's perfect, so I ordered an Lshape for outdoors and wow did they deliver. Great stuff, seems durable, like it will last a while. It was a bit dirty but the rain will clean it I hope. I'm 100 percent satisfied with my expensive cover.

Date of experience: August 6, 2023
Namibia
2 reviews
0 helpful votes
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Great Service Again
August 6, 2023

Used this company for a few things and each time service has been brilliant. Thoroughly recommend

Date of experience: August 6, 2023
California
1 review
0 helpful votes
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Perfect Execution!
August 6, 2023

I was concerned upon placing my order that the cover I ordered wouldn't be precise, but it was perfect! 10/1 for sure and I'm about to place my second order.

Date of experience: August 5, 2023