On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received incorrect order (a blue fire pit cover VS my 2 tan custom chair covers.) to get corrected was a bit daunting and time consuming. Had to jump through hoops to prove order was incorrect. After receiving my correct order the fabric I upgraded to was much nicer than the blue plastic fireplace cover. Nice. In description they say they will make covers larger than my measurements so installation is easier but these are very tight and too much work to install as you have to walk around chair several times trying ton get them down a bit at a time. I had also rounded up a half inch on my measurements. Other wise product is nice if fit was better. I did not contact CS about fit
The communications were a little confusing, The information on the status update did not identify the product or the Covers & All name. The ship from location was not explained when ordering.
Average product/poor service
My attempt get questions answered was unsuccessful.
Please hire some english speakers
Hi Bernard, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a callback from a supervisor
Excellent. Perfect size. Excellent quality. Needed to change color after order placement. Service team very helpful - made it easy.
We have bought multiple custom covers from Covers & All and have always been very satisfied with the process and result.
Easy to order, and very pleased with the product. The only concern was the turnaround. So I am assuming this is coming from out of the country. Took a little longer to receive product than I thought it would take. But still very happy with the product. I will be ordering again.
After weeks of searching for a fabric top for my Polaris Ranger UTV, I decided to look into getting one custom made. I found Covers & All, the top was made to my specs and it arrived a couple weeks later. Not only is the fabric better quality than other "stock" UTV soft tops that I have purchased, it fit like a glove and cost far less. I will be definitely purchasing from them in the future.
If you need a custom size cover or top made to fit your application at a fair price, look no further than this company!
The covers fit my chaises perfectly. The material is a bit more heavy duty than what I needed but it will definitely protect the chairs for a long time to come.
The cover fit the table beautifully and looks great!
I can't say enough about Covers & All. I placed an order for what I assumed would be a simple fire pit cover. With that order I attached photos as requested. The designer e-mailed back in 24 hours and asked if I could provide some additional measurements to allow for better fitment. I provided those and received a final design back within a day. The cover fits amazing and is significantly more robust than the cover that came with the fire pit.
The website was extremely easy to navigate and made the process of ordering quick but with accuracy. The final product is robust and easy to put on the sectional.
Everything came as ordered and within an appropriate time.
Title says it all. The quality of the two I purchased is GREAT. I HIGHLY recommend this seller. Quality and quick to ship.
I am very pleased with the quality and ease of ordering. Received quickly. Looks great on top of my pergola. Provides shade by my above ground pool.
Great company to deal with. I would use them again.
I would order again but would do so with the additional knowledge described earlier in my review. Also, once we agreed on the final measurements, manufacturing and shipping (from an overseas factory) was incredibly fast.
Appreciated the detailed instructions for measuring and attaching a photo
Haven't had the product long enough to determine it's effectiveness. So far it appears well made. Waiting to see how it responds to the UV rays and rain.
My experience with your company was better than I expected. I will definitely do business with you again.
Thank you!
Dawn B.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie, we sincerely apologize for the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have at Covers&all. We have shared the feedback with the concerned department and will surely work on it for a better Customer Experience. In case you are facing issues while skirting the cover, kindly raise a ticket from your Covers&all account with a small video or full-size images measuring the cover on each side with a tape measure. Please be assured that we will look into it promptly.