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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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North Carolina
1 review
0 helpful votes
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Great product from a great company.
August 22, 2023

They helped adjust my dimensions for better fitment because I was unaware of the stretchability. Great fit, easy install, proper amout of shade, easy to clean.

Date of experience: August 21, 2023
Texas
1 review
0 helpful votes
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Daybed cover
August 22, 2023

Great experience with this company. Very happy with my purchase and will be ordering more covers!

Date of experience: August 21, 2023
Washington
1 review
0 helpful votes
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Excellent
August 22, 2023

Very easy website to follow… Just gave them the measurements, and they gave me exactly what I wanted!

Date of experience: August 21, 2023
Colorado
1 review
0 helpful votes
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Great quality
August 22, 2023

Really nice thick material. Fits perfect. Just as I ordered. It was delivered fairly quickly too.

Date of experience: August 21, 2023
North Carolina
1 review
0 helpful votes
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Perfect
August 22, 2023

I couldn't be happier with the cover for our grill prep table. Keeps the table and accessories out of the elements. It is thick and heavy and clearly of exceptional quality. We'll be back the next time we need a cover! (See picture - the cover was deliberately kept short so we could deter any woodland critters from taking up residence...)

Date of experience: August 21, 2023
California
1 review
0 helpful votes
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It's fine. Does the job.
August 22, 2023

The color is dull, it is longer than I measured (or imagined) but it will work just fine.

Date of experience: August 21, 2023
South Carolina
1 review
0 helpful votes
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Vinyl curtains
August 22, 2023

Excellent quality curtains. Reasonable timetable for shipping. Unfortunately, the curtains were made a little (1-1/2 inch) too large.

Date of experience: August 21, 2023
California
1 review
0 helpful votes
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Just exactly what I wanted
August 22, 2023

I ordered a custom AC cover with a custom closure location. It was made exactly as I wanted, in a really quality material in a reasonable timeframe.

Date of experience: August 21, 2023
New Jersey
1 review
0 helpful votes
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Trampoline cover
August 22, 2023

Great product. Well made for needs
But not tested in all weather yet

Date of experience: August 21, 2023
Texas
1 review
0 helpful votes
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Awesome table cover
August 22, 2023

Very easy to place order to receive cover that will fit perfectly

Date of experience: August 21, 2023
Illinois
1 review
0 helpful votes
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It took about 2 weeks longer for my order to ship than the estimated time, so I would just plan accordingly. Besides that, customer service was responsive and helpful. The custom made cushions fit perfectly and I appreciated the requests for re-measuring and approval of drawings. Overall, I will definitely order custom made cushions again.

Date of experience: August 21, 2023
Louisiana
1 review
0 helpful votes
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Could have been smaller
September 21, 2023

I had trouble talking to the customer service team about the measurements. I called three times to make sure that my demensions were from pole to pole. When I got them they could have shorter because I cannot make them tight enough.

Date of experience: August 21, 2023
Veeni M. Covers & All USA Rep
over a year old

Dear Robert,

We sincerely appreciate your vigilance in bringing this matter to our attention. We regret to learn that the product did not meet your expectations. It's important to note that the order was meticulously crafted according to the specifications you provided. The product was skillfully adjusted by reducing 7 inches from all sides. This was in response to your initial request to reduce 14 inches from each corner, a modification that our team executed based on our professional expertise.

In light of your specific requirements, we opted to decrease only 7 inches from each corner to accommodate the hardware. We kindly request that you ensure the compatibility of the hardware with these dimensions to ensure effective utilization of the product.

To assist further, we kindly ask you to reach out to us at [email protected]. Sharing photographs depicting the hardware in use and its installation will greatly aid us in evaluating the situation. Our team of experts will thoroughly review the fitting and provide optimal suggestions to address the concern.

Thank you for your understanding and cooperation.

Sincerely,

California
1 review
0 helpful votes
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Extremely helpful customer service
August 22, 2023

The quality of the covers was top notch. The Covers & All team is willing to take their time and talk with you on your needs to make sure you get what you want so don't mind any extra time! This isn't amazon but this isn't your generic stuff!

Date of experience: August 21, 2023
New York
1 review
0 helpful votes
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Prompt service at a fair price for what appears to be a good product.

Date of experience: August 21, 2023
California
1 review
0 helpful votes
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Nice product
August 22, 2023

Fit my table nicely. Thickness was perfect and elastic was a good touch.

Date of experience: August 21, 2023
Florida
1 review
0 helpful votes
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Flats boat console cover
August 22, 2023

Quick order response for additional dimensions based on photo I provided. Quick fab and delivery

Date of experience: August 21, 2023
Canada
1 review
0 helpful votes
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Numerous phone calls to get dimensions and payment correct after I added zippers

Date of experience: August 21, 2023
Veeni M. Covers & All USA Rep
over a year old

Dear Peggy,

We greatly appreciate your feedback and the rating you provided. We sincerely apologize for the inconvenience you encountered while attempting to communicate with our customer support team regarding the modifications you required for your order.

Our primary objective is to ensure that each customer receives top-notch products and an exceptional customer experience. However, we recognize that there is always an opportunity for enhancement. Your comments have been duly acknowledged, and we have taken the initiative to share them with our team for further improvement.

Once again, we apologize for any frustration you may have experienced and assure you that we are committed to enhancing our processes to better serve you in the future.

Thank you for your understanding.

Best regards,

Colorado
1 review
0 helpful votes
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Excellent quality
August 22, 2023

I love these covers and won't order from anywhere else. Thank you!

Date of experience: August 21, 2023
Illinois
1 review
0 helpful votes
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Perfect fit
August 22, 2023

Fit perfectly! So much better than the generic sized covers

Date of experience: August 21, 2023
Florida
1 review
0 helpful votes
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Outdoor Rocking chair pillow covers
August 22, 2023

Outdoor Rocking chair pillow covers good fit and fabric great workmanship

Date of experience: August 21, 2023