Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,449 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Carolyn O.
Unfollow Carolyn O.
Share Review
Report Review

Good Service
August 23, 2023

Good service. I asked for a special pocket on the back of my cushion for it to attach to my chair and they did exactly what I asked. Very timely and good quality.

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
Follow Cristine L.
Unfollow Cristine L.
Share Review
Report Review

Love the covers! They look and work great.so glad I didn't pay 3x more for the designer ones. Thank you!

Date of experience: August 22, 2023
Michigan
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

Fire pit cover
August 23, 2023

The website was easy to use and all you needed to do was put the sizes you wanted and Covers and all did the rest. Would definitely use them again

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
Follow Garal G.
Unfollow Garal G.
Share Review
Report Review

The custom cover fit great!
August 23, 2023

This will be the 3rd custom cover I have ordered from you and ever one has been so worth it. Fitment and quality for the price.

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
Follow Betty E.
Unfollow Betty E.
Share Review
Report Review

My experience was good. Your company was the only one that I could find online that had a cover to match my kind of wood stacker. It, however, is too small by just a bit. I, therefore, cannot use it. I need a cover 29.5" (L) x 18 (18" (W) x 17" Deep for 16" logs. Do you know if you have such a cover or can make one?

Date of experience: August 22, 2023
California
1 review
0 helpful votes
Follow Paulette E.
Unfollow Paulette E.
Share Review
Report Review

Quality product at reasonable cost
August 23, 2023

This was my second time ordering from the company and so I knew exactly what I was getting. All went well.

Date of experience: August 22, 2023
Wisconsin
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

Fireplace Cover!
August 23, 2023

It worked out absolutely perfect. I am very satisfied. The measurements were exact to what I ordered.

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
Follow Dennis I.
Unfollow Dennis I.
Share Review
Report Review

Fantastic! Would definitely shop with them again...

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
Follow Ronald E.
Unfollow Ronald E.
Share Review
Report Review

Small mixer cover
August 23, 2023

Cover was inexpensive and works for what I need it for, simple to order and material is good!

Date of experience: August 22, 2023
California
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

Not satisfied with covers delivered
September 22, 2023

The covers for three patio furniture itens— a sofa and two chairs did not fit. Too small. Hiw do i return them?
Will i get credit for the payment?
Thank you
Ms katrak

Date of experience: August 22, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Ketu, we are sorry to note your disappointment with the product received. As we are in a custom business, we have provided an option to enter the custom dimensions and always look forward to manufacturing the product as per the received order details. However, it seems like you have placed an order with the by default website dimensions and the product has been manufactured as per the same. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.

Arkansas
1 review
0 helpful votes
Follow Gary D.
Unfollow Gary D.
Share Review
Report Review

Fits great
August 22, 2023

Very responsive to make sure measurements are correct

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
Follow Thomas N.
Unfollow Thomas N.
Share Review
Report Review

Fits exactly as ordered.
August 22, 2023

Will probably use this service in the future. I will possibly want another cover for my drill press

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
Follow Yvette E.
Unfollow Yvette E.
Share Review
Report Review

Superb product
August 22, 2023

Very happy with my product. It is definitely a custom cover with exact measurements I gave at a very affordable price. Material is double than other covers I had looked at.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
Follow Rob A.
Unfollow Rob A.
Share Review
Report Review

Get it
August 22, 2023

It took a while to get the covers, but I didn't realize they were coming from overseas. However, it's worth the wait. The quality is high and the price is exceptional.

Date of experience: August 22, 2023
North Carolina
1 review
0 helpful votes
Follow Tajma C.
Unfollow Tajma C.
Share Review
Report Review

High quality
August 22, 2023

Very high quality cover that has already withstood high winds and heavy rains. Customer service was very helpful when they noticed my measurements didn't seem correct

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

Not color I wanted
August 22, 2023

The covers I received were in good shape, material was good but the color was not what I thought it was. I wanted black which it looked like black when I selected it but when I receive them they were a navy blue. I use them but not really what I wanted they do not match my patio chair but I just didn't feel like sending them back.

Loading...
Date of experience: August 22, 2023
New York
2 reviews
0 helpful votes
Follow Mark I.
Unfollow Mark I.
Share Review
Report Review

Easy fast order and payable via Amazon Account. Arrived within two weeks as promised.

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
Follow Laurel F.
Unfollow Laurel F.
Share Review
Report Review

The covers were the exact right size and they appear to be a good quality. When I ordered the covers, I got a lot of feedback about whether or not they were the right size. A lot of questions. Those inquiries will get lost in my email. There was no phone call whatsoever even when I invited them to call me. I did give them the right dimensions from the very beginning and it took extra long to get my covers because of all the inquiries back-and-forth and lost emails.

Date of experience: August 22, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Laurel, please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

Also, if you have any concerns regarding the order, kindly share them with us by raising a ticket from your Covers&all account. Please be assured that we will look into it promptly.

New Jersey
1 review
0 helpful votes
Follow Curt S.
Unfollow Curt S.
Share Review
Report Review

Ordering Fiasco
September 21, 2023

Had a problem downloading the artwork so after chatting and speaking with at least 8 different people I ordered it with no artwork. The cover fits perfectly and is very nice. Someone could have told me that it weighs so much I should put on a zipper on the back. I made this cover to cover a tv and cart in my back yard. Called to ask if I mailed it back could they install a zipper and they said NO. Was manufactured in India and they don't have the resources to add the zipper. I had to take it to a local leather shop as the cover is too thick for a normal sewing machine and still waiting for the cost. Very nice cover but just a fiasco trying to communicate with so many different reps. Terrible communication.

Date of experience: August 22, 2023
Veeni M. Covers & All USA Rep
over a year old

​Dear Curt, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. Our team is dedicated to continuously improving our customer service, and your input plays a crucial role in this process. We have already shared your feedback with our customer support team to ensure that similar communication issues are avoided in the future. Regarding the zipper, we regret to inform you that our customized business model requires us to only make covers according to the details provided during the order placement. Therefore, we are unable to suggest any tie-downs unless specifically requested by the customer. However, we appreciate your feedback and will explore ways to incorporate this suggestion for the betterment of customer satisfaction. We truly appreciate your patience and understanding in this matter.

New York
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Share Review
Report Review

Weber Q2200 grill cover
August 22, 2023

No one has a grill cover that fits correctly except these guys. Don't be fooled by the picture, you still need to fold the side plates up before the cover fits

Date of experience: August 22, 2023