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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Purchase was easy to make and product was delivered in a very short time.
After submitting measurements the company will send a proof. Based on their experience they made a few changes. However, I needed the measurements to be exactly as they were submitted. After speaking with them directly via the telephone, they were extremely accommodating. Their customer care was great and the finished product is fantastic. So much so, we are placing our third order and friends will be placing similar orders.
Love our custom covers! Ordering was easy and the quality is great — all for a reasonable price!
Good product. Quick delivery. Used on an built in blackstone griddle.
Customer support online and on phone not so user friendly but all in all satisfied
We ordered a pyramid shaped cover, with custom dimensions and custom grommet locations. We spent weeks going back and forth with technical support and were excited to be getting a cover that would exactly meet our needs. However, when we received the custom cover the shape was correct and fit well, but the grommet locations were COMPLETELY wrong. We ended up having to buy a grommet tool and make DIY changes to be able to attach it to our skylight. We requested at minimum a discount, however, customer service has not yet been helpful.
Covers and All had exactly the product that we were looking for - custom covers for our patio chairs. They fit perfectly, are well made, and look great! The price was very fair, and fast production and shipping. I wish we had more things to cover! Well done!
Make sure you Measure your skylight two or three times with the proper measuring tape. My cover came exactly at the 43 x 43 inches I had typed in but my skylight was 41 x 41 inches, but that's my mistake I didn't used the proper measuring tape. It's ok though I still made it work.
It was simple. Just put in dimensions and choose a color. It comes the exact size you need
Excellent product. Had to provide measurements a few times due to the unique shape of our grill cart. The review and revising of measurements with customer service was cumbersome but worth it! The delivered cover fits our BGE grill and cart like a glove.
This cover fits perfectly for my pizza oven stand. Thanks so much.
It was pretty seamless -- good instructions on measuring. Easy order. Reasonably fast shipping.
The cover I received is decent. There are some issues with it, however.
1) The elastic corners on the back are too tight and put a lot of stress on the edges and zippers.
2) The cover is NOT waterproof as advertised. After a rain, I removed the cover to use my outdoor kitchen and everything was wet underneath. This is quite disappointing.
3) The sizing around the grill itself is not done well and we've got excess material making it look messy.
Ordering process was a breeze. Just take the measurements of your tv and you're done!
Order was pretty simple. Let's see what happens next!
One star is giving them more credit than what they deserve. Blinds I ordered didn't come on expected delivery date. I waited a week and called them. They said there was a problem with my order. We're they ever gonna call me and let me know? I ordered a blind that was 144 inches wide.
They said they couldn't make it that wide. I told them I would be fine with (2) 72 in. Wide blinds as they recommended. They said they had to check with someone and let me know if that was ok. Four days later I still haven't heard from them. I called and stayed on the line for 30 minutes. The recording said I was 5th in line and someone would call me back. They never called. I started a chat and told them that I needed to talk to someone about my order.
They told me someone would call me in 4 to 6 hours. It was 9 pm at this point! Unbelievable! I told them to cancel my order and I was done! They charged my credit card and haven't refunded my money. ($463.58)
Hi, Tracy. We genuinely regret hearing that your interaction with our customer support team did not meet your expectations. While our primary goal is to provide top-notch products and an exceptional customer service experience, we acknowledge that there's always an opportunity for enhancement. Your feedback has been duly noted.
We deeply apologize for the breakdown in communication that led to a series of exchanges and, regrettably, a missed deadline for your order. We fully recognize the frustration this may have caused you. To promptly address this issue and minimize any further inconvenience, we've taken immediate action by initiating production on your order. Your comments have been taken into consideration, specifically the request to make them each 72" wide.
Furthermore, we've fast-tracked the processing of your order and communicated internally to ensure a heightened level of attention is given. Should you require any additional support or have concerns regarding your order, please don't hesitate to get in touch with us at [email protected]. We're committed to resolving this matter and making sure your experience moving forward is nothing but satisfactory.
Fit perfect just what I needed. Would certainly recommend to others as well as for myself in future.
This company is top notch! I took pictures of our current cushions then drew measurements on them. In return they provided official drawing. We even added velcro to ottoman pad covers without any issue.
Will buy from them again, saved a lot of money by purchasing covers for our set from this Company. Other quotes from different sources locally were insanely expensive which is impossible when you are on a budget after buying a new house!
Easy to order, reasonable prices. Looks ok, but not as luxurious as some other brands.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christin,
We deeply regret to hear that the grommets we supplied did not meet your expectations, forcing you to take matters into your own hands to make the product usable. Our primary goal is to craft custom covers tailored to our customers' exact specifications, and while we are not immune to errors, we take full responsibility for them and are committed to rectifying the situation either through a refund or a replacement.
In order to properly address the issue and ensure it doesn't recur in the future, we kindly request supporting evidence to pinpoint the department responsible for the error. Unfortunately, the video you previously sent did not sufficiently clarify the issue, prompting our team to request another video displaying the measurements in place. If it's feasible for you, sharing an additional video would greatly assist us in reaching a satisfactory resolution.
We genuinely appreciate your patience and for bringing this matter to our attention. Once again, we apologize for any inconvenience you've experienced.
Sincerely,
Covers & All