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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Received but not ready to review
September 1, 2023

I received the product. It's just not time to open it yet as I am not ready to come to my pool. I will review later.

Date of experience: September 1, 2023
Pennsylvania
1 review
0 helpful votes
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Outstanding!
September 1, 2023

From the selections and descriptions of the materials, shapes options, and customization of their covers, everything was awesome.
The customer service, communication and ease of the customization process was one of the best I have experienced with an online retailer.
We have many large and odd shaped items which are outside throughout the four seasons and we have been able to get covers made for almost all of them.
We love our covers and constantly get compliments from our guests who see them.
I can't recommend Covers & All enough.

Date of experience: September 1, 2023
Oklahoma
1 review
0 helpful votes
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It was perfect.
September 1, 2023

Great experience. Exactly what I ordered. Perfect color and fit.

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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Nice covers for the patio
September 1, 2023

Always buy these cover with a little extra room, so it fits well.

Date of experience: September 1, 2023
Delaware
1 review
0 helpful votes
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I ordered a custom fit patio cover and it has remained durable with no wear over the years and protected our outdoor furniture pristinely. Because of this I purchased another cover for my outdoor kitchen. In my experience this company, Covers & All produces the best quality covers, bar none.

Date of experience: September 1, 2023
North Carolina
1 review
0 helpful votes
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Great Experience
September 1, 2023

Fit Perfect and looks great. Very happy with purchase.

Date of experience: September 1, 2023
Michigan
1 review
0 helpful votes
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I purchased this product from my phone where the color selection did not have words just the color squares. The product fits and does the job. However, once I saw that I purchased a brown cover and not a black cover I attempted to notify customer service to switch to Grey. That communication never made it into action and I now have a coffee brown cover.

Date of experience: September 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Chris, we regret the inconvenience caused. We certainly understand your concern, however, to avoid this kind of issue, we always recommend contacting us within 2 hours via chat or call for instant assistance. Regrettably, we are unable to help you further in this regard.

We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 24 hours.

Texas
1 review
0 helpful votes
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Great product
September 1, 2023

Easy to order. Wrong product was shipped but it was rectified and I love the products. Sturdy material too.

Date of experience: September 1, 2023
GB
1 review
0 helpful votes
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Pool cover
September 1, 2023

Bought a pool cover for my 3x5 pool, great product and fast delivery considering it traveled from India to Italy!
The material is porous so it would be more suitable for summer in my opinion, but it came with all the nuts and bolts to install on the floor. It took a bit of time to drill all the holes, but once it was up it was easy to remove, you need two people as it's heavy.

Date of experience: September 1, 2023
Michigan
1 review
0 helpful votes
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Great quality!
September 1, 2023

Easy to order, and arrives on time or sooner. Good quality as well!

Date of experience: September 1, 2023
North Carolina
1 review
0 helpful votes
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Color is off
October 1, 2023

Ordered a beige color and received something more of a green shade it was hideous. The smell was also fishy. Reached out to customer service and they essentially accused me of lying and didn't help me at all.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Great value
September 1, 2023

They are made good, nice strong zippers. Came quickly

Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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Great Quality, Super Fast
September 1, 2023

Great quality covers for my outdoor furniture. Would definitely recommend!

Date of experience: September 1, 2023
Pennsylvania
1 review
0 helpful votes
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We love the cushion covers, we have filled them with the foam filling and it looks amazing on our garden furniture. The product quality is amazing and the color (beige) is beautiful. We got them very dirty on the party but cleaning it with little sponge and touch of soap was quick and easy. I would 100% recommend! Thanks

Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Easy to order
September 1, 2023

Placing my order was easy. The site is user friendly and the products is good quality. I'm very pleased with my purchase.

Date of experience: September 1, 2023
District of Columbia
1 review
0 helpful votes
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Staisfied
September 1, 2023

The experience was satisfactory. I will consider ordering from your company in the future

Date of experience: September 1, 2023
Tennessee
2 reviews
0 helpful votes
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Very easy and amazed at how quickly it arrived. I received status emails on my shipment so I knew exactly when the order would arrive.

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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Too tight
September 1, 2023

The quality is very good, however the fit is too tight and is difficult to get on and off.

Date of experience: September 1, 2023
Illinois
1 review
0 helpful votes
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Great cover/easy process
September 1, 2023

It was extremely easy to order especially for a custom order.

Date of experience: September 1, 2023
Texas
2 reviews
0 helpful votes
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Perfect purchase experience
September 1, 2023

Purchase was easy to make and product was delivered in a very short time.

Date of experience: September 1, 2023