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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,047
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Outdoor covers and car cover
October 3, 2023

I've ordered outdoor furniture covers and a soft cover for my Vette! Love all of them! Great quality!

Date of experience: October 2, 2023
Nebraska
1 review
0 helpful votes
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Covers for Horse Carriages
October 3, 2023

I needed a cover for a pony carriage and a horse carriage.
The quality of the stitching, material and measurements were perfect. These covers will give me the added protection for my carriages and keep them clean.
This is my second purchase from Covers & All, and I will continue to use this company for my cover needs.

Date of experience: October 2, 2023
Australia
1 review
1 helpful vote
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These guys are amazing
October 3, 2023

What an experience in dealing with Covers & All.
Professional, courteous top quality and super fast delivery.
These guys are perfect. Looking for something else to make a cover for as we speak.
Keep up the great work.

Date of experience: October 2, 2023
South Carolina
1 review
0 helpful votes
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(4) Odd-Shaped armless patio chairs
October 2, 2023

I measured 3 or 4 times for these odd-shaped chairs on our patio.
Covers&all got it right. They fit perfectly. They are high quality and I
Will order 2 more for our covered patio. 5 STARS!

Date of experience: October 2, 2023
Virginia
1 review
0 helpful votes
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Misunderstanding
November 1, 2023

I received a 2-sided mattress cover (similar to a pillow-case) but wanted a 1-sided mattress cover that fits like a fitted sheet or mattress pad. Customer service wrote "The best we can offer you is a 15% discount if you wish to reorder as per your requirement". Not very accommodating.

Date of experience: October 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello Eric,

We apologize for the disappointment you experienced with the material cover you received. We genuinely appreciate your efforts to communicate your concerns with our team. Upon reviewing the situation, it seems there was a misunderstanding stemming from the information provided in the quotation, which led to the error.

Rest assured, we are committed to resolving this issue to your satisfaction. We have responded to your email complaint with the most suitable solution we can offer, and we sincerely hope it meets your expectations.

Thank you for bringing this to our attention, and we look forward to rectifying the situation promptly.

Best regards,

Ohio
1 review
0 helpful votes
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So far great
October 2, 2023

Through the information and ordering stages, very simple and thorough.

Date of experience: October 2, 2023
Wisconsin
1 review
0 helpful votes
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Great Service
October 2, 2023

Was a little skeptical with placing an order that may be produced in Africa, but the order was completed perfectly.

Date of experience: October 2, 2023
New York
1 review
0 helpful votes
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Bravo!
October 2, 2023

Custom covers for outdoor furniture arrived as promised and are well made constructed with heavy duty fabric. I am very pleased with this purchase and would order covers from this company again in the future.

Date of experience: October 2, 2023
Hawaii
1 review
0 helpful votes
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Perfect fit
October 2, 2023

The cover fit perfect. Good communication on the order

Date of experience: October 2, 2023
Illinois
2 reviews
0 helpful votes
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The measurer and communication was excellent, and the cover fit very well.
2 issues:
1. The seam for the stack cover was placed in the front of the cover vs the back, so you can see it.
2. They put grommets inside the side pockets, but the pockets are closed, and no air gets in, so the oven sweats, and gets covered with dew. I recommend placing grommets where air can circulate.
If you could fix those things, you could sell this cover for all standard Alpha 2 pizza ovens!

Date of experience: October 2, 2023
Florida
1 review
0 helpful votes
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Great Product
October 2, 2023

The products I ordered are very durable and great!

Date of experience: October 2, 2023
North Carolina
1 review
0 helpful votes
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Good Servicd
October 2, 2023

Simple process but too much contact by different company representatives.

Date of experience: October 2, 2023
Delaware
1 review
0 helpful votes
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Small custom mesh cover for my boat
October 2, 2023

All around, good experience. Order was perfect -- easy for me to locate and install my own snaps

Date of experience: October 2, 2023
New York
1 review
0 helpful votes
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My experience was positive. I would give the advice when measuring for covers to be exact. I errored on the side of adding an inch and covers ended up with a loose fit. However I am still satisfied with the product.

Date of experience: October 2, 2023
Texas
1 review
0 helpful votes
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Perfect fit. Easy to use.
October 2, 2023

The cover fit perfectly over the outdoor L-shape sofa. It is very easy to cover and uncover the sofa.

Date of experience: October 2, 2023
Florida
1 review
0 helpful votes
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Satisfied
October 2, 2023

Happy with the order & delivery process and very satisfied with the product.

Date of experience: October 2, 2023
Ohio
1 review
0 helpful votes
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Need a tax exempt option
November 1, 2023
Updated review

My organization has tax exempt status and we are unable to pay sales tax. I was uncomfortable submitting the order and then having to see if this company would agree that we shouldn't have to pay tax. I would have rather verified the tax exempt status first and then placed my order.

It all turned out fine and the covers are great but this hurdle was not great for me.

Date of experience: October 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Mary, we regret the inconvenience this has caused you. We certainly understand your concern, however, there are certain policies that we need to abide by as an organization. You can surely contact our 24/7 helplines or email us with your queries/concerns prior to placing the order. Please do not hesitate to contact us in case of further assistance.


Site is easy to use and gives great assistance with...
October 20, 2021
Previous review

Site is easy to use and gives great assistance with sizes and measurements.

Date of experience: October 20, 2021
Illinois
1 review
0 helpful votes
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Excellent Service
October 2, 2023

Thrilled with what I received, I will definitely be using this service again.

Date of experience: October 2, 2023
Kentucky
1 review
0 helpful votes
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Swatch Kit
October 2, 2023

Very nice kit! Received much more than what I expected. Came QUICK! I can actually touch and feel the weight of any and ALL covers offered by Covers & All. Now I will know what I am getting. Thank you!

Date of experience: October 2, 2023
West Virginia
1 review
0 helpful votes
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Great product
October 2, 2023

We finally found something the sun won't shine through, blinding us! Very thick and sturdy. Super easy to order, loved all the options for adding grommets. We'd happily refer friends to this product.

Date of experience: October 2, 2023