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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,072
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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District of Columbia
1 review
0 helpful votes
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Nice effort, unfortunate results.
November 10, 2023

I don't know what I could have done differently that would have resulted in a cover that fit properly. Yes, my car has a unique body shape but I included a photo that showed that.

Date of experience: November 3, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi George, we are sorry to note your disappointment with the product received. Upon checking the details, we have processed the order same as per the received dimensions. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to investigate the issue and provide you the best possible resolution.

New York
1 review
0 helpful votes
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Great
November 3, 2023

Covers came in exactly as specified, they fit perfectly. They even called to confirm because there was a slight difference in my measurements to the picture and we worked it out seamlessly. Highly recommend

Date of experience: November 3, 2023
California
1 review
0 helpful votes
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Quality and speed
November 3, 2023

I love the quality of the covers and the customized size. This was my second order with them. I will use them again. Also the speed of delivery is good.

Date of experience: November 2, 2023
California
1 review
0 helpful votes
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Job well done.
November 3, 2023
Updated review

Order fulfillment was delayed due to confusion based on poor use of english language

Date of experience: November 2, 2023

All instructions are clear and unambiguous
October 3, 2023
Previous review

All instructions are clear and unambiguous

Date of experience: October 3, 2023
Florida
1 review
0 helpful votes
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After all measurements were verified we received our custom cover very quickly.

Date of experience: November 2, 2023
Virginia
1 review
0 helpful votes
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Almost
November 2, 2023

The cover we ordered was for our outdoor sofa. It's a very well made piece and seems very high quality materials…a couple of suggestions:
The inclusion of a storage bag would be a great addition or at least the option of one
Some sort of directional arrows or some kind markings to show which is inside vs.outside and something that indicates the front or back of the cover

Date of experience: November 2, 2023
Texas
2 reviews
0 helpful votes
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See above. The picture of the tarp had rings on all sides, and each end. When I received my tarp, it only had rings on each end.

Date of experience: November 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Dear Tim, we apologize for the negative experience you encountered with our company. We offer a custom option on our product page where customers can select their desired size and grommet placement. The website image is for illustrative purposes only. Upon reviewing your order, we noticed that you had selected the "Grommets Only in the (4) Corners" option and we shipped your product accordingly. Additionally, we send an immediate confirmation email to our customers after order placement, which includes all order details for review so customer can get an idea about the same. However, as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon and provide you the best possible resolution.

Florida
1 review
0 helpful votes
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Yes
November 2, 2023

I needed a lot of help Patricia was great and a lot of help

Date of experience: November 2, 2023
Iowa
1 review
0 helpful votes
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Great products and speedy service
November 2, 2023

Ordered product and received custom curtain in just a couple days.

Date of experience: November 2, 2023
Minnesota
1 review
0 helpful votes
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This is my second time ordering with Covers & All. The process is simple, thorough, and with timely delivery. Communication was great with customer service. They had a few questions regarding my measurements; I appreciate their confirmation during this part of the process. The made-to-order covers for my outdoor furniture fit like a glove. Two years ago, I had new made-to-order cushion covers made...the process was also smooth and the outcome was beautiful.

Date of experience: November 2, 2023
District of Columbia
1 review
0 helpful votes
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Ordering was easy, package was shipped in a timely manner

Date of experience: November 2, 2023
Illinois
1 review
0 helpful votes
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Great experience
November 2, 2023

Seamless - ordered, received quickly used to pack umbrellas away

Date of experience: November 2, 2023
Colorado
1 review
0 helpful votes
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Covers & All provided us with an excellent product at a very good price. The design team was responsive and incredibly easy to work with, and the end result exceeded our expectations. This is the second time we have ordered a custom product from this company and would not think twice about doing it again!

Date of experience: November 2, 2023
Virginia
1 review
0 helpful votes
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Very Happy with my purchase
November 2, 2023

I needed a gas firepit cover for my dock, one that could handle the elements. This cover met and exceeded my expectations. Holds up to the wind and rain. Will have to wait until next summer to test it in the hot sun but I'm confident it will hold up.

Date of experience: November 2, 2023
Illinois
1 review
0 helpful votes
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Covers for two swivels and one sofa
November 2, 2023
Updated review

The 3 covers we ordered for two swivel lounge chairs and one sofa were manufactured with great precision. During the ordering process we went through 3-4 successive email exchanges, with pictures, to validate the dimensions of the chairs and sofa. This attention to detail ensured our new covers will fit perfectly, and they did.

Date of experience: November 2, 2023

Option to secure the cover could use a better picture(s)...
October 12, 2022
Previous review

Option to secure the cover could use a better picture(s) and options

Date of experience: October 12, 2022
Oklahoma
1 review
0 helpful votes
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The cover fits and looks great!
November 2, 2023

Great website, easy to use, fair prices and quick shipping. Quality cover, well constructed and looks excellent.

Date of experience: November 2, 2023
Kentucky
1 review
0 helpful votes
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Delivered
November 2, 2023

More choices than expected and very good quality goods.

Date of experience: November 2, 2023
Florida
1 review
0 helpful votes
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Took too long and it's wrong!
November 9, 2023

Didn't contact customer care as this was a custom shade and figured you wouldn't do anything for me …my review is already at the beginning

Date of experience: November 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Dear Denise, we apologize for the disappointment you experienced with the product you received and for any shortcomings in our service. We have reviewed your order details and processed it according to your approved working drawing and the "How to Measure?" instructions on our website. We regret that you encountered an issue. We have forwarded your feedback to the relevant team, and they will reach out to you shortly to investigate the issue and offer the most suitable solution.

New York
1 review
0 helpful votes
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Fabulous!
November 2, 2023
Updated review

The cushions were measured perfectly and fit well! I'm very pleased with the product!

Date of experience: November 2, 2023

I'm so pleased!
September 29, 2023
Previous review

I couldn't be happier with these cushion covers! Thank you for the great customer service!

Date of experience: September 28, 2023
South Carolina
1 review
0 helpful votes
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Easy to order on website. Covers were exactly as ordered and professionally made.

Date of experience: November 2, 2023